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SureCritic / Subaru Certified Collision Center / Faulkner Collision Center of Union Boulevard
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Faulkner Collision Center of Union Boulevard

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(16 Reviews)
81
Write a Review

Score Details

5 stars
84%
4 stars
7%
3 stars
1%
2 stars
3%
1 star
1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
81
Net Promoter Score ®

Business Details

About

Faulkner Collision Center of Union Blvd is I-Car Gold recognized with certified technicians and has served this community for 90 years. Trust us with your vehicle. Faulkner Collision Center of Union Blvd is I-Car Gold recognized with certified technicians and has served this community for 90 years. Trust us with your vehicle.

Categories
Subaru Certified Collision Center, Subaru Dealer, Body Shop
Contact
(610) 861-3589
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* No Time Zone Provided
410 W Union Blvd Bethlehem, PA 18018-3731
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Affiliations

Faulkner Collision Center of Union Boulevard's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(16 Reviews)
Write a Review
Recent Reviews
MO
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Maryellen O.
Subaru Crosstrek
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/29/2024
verified customerVerified Customer
10
Excellent service
Excellent service and repair
JS
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Jill S.
Subaru Forester
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/06/2024
verified customerVerified Customer
10
Great work!
Had to have extensive work completed on my car due to storm damage. Faulkner did great work and finished in only three weeks. Rob Shade answered any email I sent checking on the status of the job. Overall, I would recommend Faulkner!
JP
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Joseph P.
Subaru Forester
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2024
verified customerVerified Customer
10
Great service!
Vehicle was repaired quickly! Very professional and helpful staff!
ES
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Edward S.
Subaru Outback
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2024
verified customerVerified Customer
10
Outback 2022
Great Job!!
MH
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Marilyn H.
Subaru Forester
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2024
verified customerVerified Customer
10
Excellent service
Thanks my car looks great, drives
Well and the service was
Professional and friendly and helpful.
MO
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Maryellen O.
Subaru Forester
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2024
verified customerVerified Customer
10
Well Done
Rob S was great to deal with. My Subaru with low mileage had extensive damage and I was very apprehensive concerning repairs. Joe C, collision mgr., was very helpful that my car would be fixed properly.
KD
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Katie D.
Subaru Ascent
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/02/2023
verified customerVerified Customer
3
Needs to comply with customers’ requested updates
Our car repair was delayed but we did not get notified until we called the day we were supposed to pick up (according to automated emails). Also, our rep did not seem happy/pleasant about having to work with us.
Rob R. from Faulkner Collision Center of Union Boulevard responded on 10/10/2023 05:45 AM

Good Morning,  this was a very big repair,as far as in paint for 2 weeks? i that does not seen correct,advisor on this claim is out of the office for about a month, i looked at notes, looks like customer was kept informed, i will keep a better eye on this.

Rob R. from Faulkner Collision Center of Union Boulevard responded on 11/06/2023 12:32 PM

This was an extensive repair, the vechicle had 3 bake cycles, interior refinish,outer, and gate,we updated often,also had backordered parts

DC
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Don C.
Subaru Crosstrek
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/25/2023
verified customerVerified Customer
10
Well done
They gave a thorough examination of the damage, outlined a course of action, dealt with the insurance company, and had the car back to me as promised, better than new. Very easy to deal with Rob S and crew.
CB
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Cheryl B.
Subaru Outback
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2023
verified customerVerified Customer
10
Sparkling!!
My whole experience was excellent. Rob clearly explained the timeline. Joy updated me by phone. Repairs were thorough. The detail crew must have worked overtime because my 12 year old car was sparkling when I picked her up. Thanks, folks!
TT
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Thomas T.
Subaru Crosstrek
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/26/2022
verified customerVerified Customer
8
Painless and well done
Working with Rob S and Joy was smooth and easy. The rental car was ready on site Shen I dropped off the car and the repairs were done well. The car was detailed prior to pick-up and it was all completed within ten days.
NB
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Nora B.
Subaru Outback
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/17/2022
verified customerVerified Customer
10
Happy with my car!
Everyone at the center was very helpful In fixing my car to tip top shape! Thanks so much!
RD
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Robert D.
Subaru Outback
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2022
verified customerVerified Customer
9
bob
repair was done on time an well
DK
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Daniel K.
Subaru Forester
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/29/2022
verified customerVerified Customer
9
Needed to update contact information
Repair was performed well, but was not contacted with updated contact information.
MJ
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Michael J.
Subaru Forester
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/15/2022
verified customerVerified Customer
7
Communication lacking
Great repair but disregard for contacting primary number and customer.
CC
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Carlton C.
Subaru Crosstrek
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2022
verified customerVerified Customer
10
Repair of Crosstrek
My entire experience was excellent. Rob Shade was very helpful in his Walking me through the whole experience. The staff was cordial and welcoming.
Displaying Review 1 - 15 of 16 in total
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