After four years we are pleased both with our car and our customer care. Was a Chevy driver most of m
y life. Rarely was afforded the customer care and appreciation we receive at Parker. I have been working with Dan Fish recently because I've developed a confidence in his ability and honesty. I asked for him specifically on this visit when I made the appointment. Initially logistics made this problematic but he eventually became fully involved. Like having one service advisor, I trust, who knows my cars history. If there is anything I would complain about it's that even with an appointment the car rarely starts being serviced when you arrive. I understand this, also, is logistics and unavoidable but I drive from Sandpoint and usually have to wait for the car. The advisors are usually very accurate in their estimates but the car sometimes just sits for some time while waiting for a
tech. Not a big deal, but you asked. I would also like to recognize Shawn, fairly sure that's the first name don't recall the last, from sales. He helped my wife link her phone to the car. Competent and friendly he patiently took the time to help, a credit to your dealership.
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My 24,000 mile service was quick and easy. I made my reservation online, had no wait for express serv
ice check-in and was out the door in under an hour.
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Just wanted to say that Pat Hammond was a delight to work with. Efficient, funny, and friendly. Made
me feel very welcome. Great customer service.??
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John was great. He was very knowledgeable about the vehicle and easy to work with. The price they cam
e up with for our trade-in was right inline with what I was expecting. When he came up with the price of the car and I countered, he was empowered to go to the computer and figure out the lowest price on his own without having to go to a manager or get someone else involved. Finance still took a long time, but that was no surprise. I would go here again for sure.
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