Business Solutions
English Español
SureCritic / Hyundai Dealer / Faulkner Hyundai of Philadelphia
business image

Faulkner Hyundai of Philadelphia

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(4,471 Reviews)
86
Write a Review
SureCritic can help with retention for your business
Learn More

Score Details

5 stars
86%
4 stars
8%
3 stars
2%
2 stars
1%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5
202
Total ReScores™
4.8
ReScore™ Average
86
Net Promoter Score ®

Business Details

About

Faulkner Hyundai is the #1 Hyundai Dealership in Customer Satisfaction in Philadelphia, PA. Our Hyundai Factory Trained Technicians are here to help you with all of your maintenance and repair needs. We offer a free shuttle service, free food, and free Wi-Fi! Call us today to schedule an appointment, or visit our convenient Service Faulkner Hyundai is the #1 Hyundai Dealership in Customer Satisfaction in Philadelphia, PA. Our Hyundai Factory Trained Technicians are here to help you with all of your maintenance and repair needs. We offer a free shuttle service, free food, and free Wi-Fi! Call us today to schedule an appointment, or visit our convenient Service Scheduler online! ...more

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(215) 904-4200
Closed
Business Hours

Business Hours

Mon
8:00 AM - 7:30 PM
Tue
8:00 AM - 7:30 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
8:00 AM - 2:00 PM
Sun
closed
* Eastern Time (Us & Canada)
11500 Roosevelt Boulevard Philadelphia, PA 19116
Get Directions
Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(4,471 Reviews)
Write a Review
Recent Reviews
RR
gravatar
Ryan R.
Philadelphia, PA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/16/2025
0
Category: Service
Months of Frustration and Damage to My Vehicle – Do Not Recommend
I am extremely disappointed with my experience at Faulkner Hyundai. I leased a Hyundai Santa Fe Calligraphy in May 2024 and have encountered repeated issues due to the dealership's mishandling and poor service. What should have been straightforward warranty repairs turned into significant delays, visible damage to my vehicle, and an overall lack of accountability.

Service Missteps and Damage:
Hours after leasing the vehicle, I noticed a seat puncture, which the dealership attempted to repair but failed to match the original material.

During a subsequent warranty service visit, the dashboard was visibly damaged in multiple areas by tools, the HVAC panels and controls were scuffed, loose screws left throughout the cabin, and grease stains were left on the light grey Nappa leather interior.

Each time I brought the vehicle in, it was returned in worse condition than when I dropped it off. These issues prompted the need for a resolution, which the dealership has yet to provide fairly.

Unfair Resolution Terms:
The dealership offered to replace my 2024 Santa Fe Calligraphy with a 2025 model but presented terms that were worse than Hyundai’s national lease offers.
The proposed money factor was significantly inflated compared to Hyundai’s current national rate, and the dealership failed to compensate me for the depreciation I have already paid.
Additionally, the replacement vehicle’s MSRP was inflated with unnecessary accessories, further increasing the cost. The proposed offer actually positioned the dealership to make more money from this deal than if someone walked into the showroom to buy the same vehicle.

Dismissive Customer Service:
The newly appointed general manager Tim repeatedly dismissed my concerns, relying on copy-pasted responses and failing to address the inequities in the proposed deal.
Their approach demonstrated a lack of genuine interest in resolving the issue, leaving me no choice but to escalate this matter to Hyundai Corporate.
As a loyal Hyundai customer—this being my third new Hyundai—I expected far better. Instead, I’ve experienced a series of missteps, poor communication, and a failure to take accountability. This has been one of the most frustrating car-buying and service experiences I’ve ever had.

If you value your time, money, and peace of mind, I strongly urge you to consider other dealerships. While Hyundai as a brand has a strong reputation, Faulkner Hyundai falls far short of that standard.
ES
gravatar
Eric S.
Huntingdon Valley, PA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/20/2022
1
Category: Service
Do not deal with this dealership
I have given Faulkner Hyundai a lot of business through the years. I eagerly wanted to purchase two vehicles this year. I called and visited the dealership multiple times. The service I was given was less than adequate. the communication was awful and I felt like I had to hunt them down for the business. They 100% relied on the fact that I had given them business and did not make me feel like they valued me as a customer. I would advise anyone looking to purchase a car to steer clear from this dealership!!!
RT
gravatar
Ronnell T.
Philadelphia, PA
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great
Car running brand new
DC
gravatar
Donna C.
Philadelphia, PA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Engine in 2017 Tucson - right after the warranty expires
I am interested in buying a new Hyundai, but after having to pay 20% of an ENGINE in 2017 Tucson has reconsidering purchasing another Hyundai.

Would I BUY a new one and need another engine.
EMILY G. from Faulkner Hyundai of Philadelphia responded on 04/04/2022 06:29 AM

Good morning,

My name is Emily, I am the Customer Care Coordinator here at Faulkner Hyundai. 

We do our best to provide a five star experience with every visit to Faulkner Hyundai. Thank you for taking the time to complete the survey in regards to your recent visit with us. We truly appreciate your feedback.

We look forward to seeing you on your next visit in!

Kind regards,

Emily Geeza
Faulkner Hyundai

JC
gravatar
John C.
Philadelphia, PA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Maintenance and recall.
The service is always done in a timely fashion and the staff profesional.
EMILY G. from Faulkner Hyundai of Philadelphia responded on 04/04/2022 06:30 AM

Good morning,

My name is Emily, I am the Customer Care Coordinator here at Faulkner Hyundai. 

We do our best to provide a five star experience with every visit to Faulkner Hyundai. Thank you for taking the time to complete the survey in regards to your recent visit with us. We truly appreciate your feedback.

We look forward to seeing you on your next visit in!

Kind regards,

Emily Geeza
Faulkner Hyundai

Verified Customer
Philadelphia, PA
2005 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Great
Check in and check out for service was very smooth. The service rep was very nice and helpful. He advised me what was needed for my car without any pressure.
EMILY G. from Faulkner Hyundai of Philadelphia responded on 04/04/2022 06:32 AM

Good morning,

My name is Emily, I am the Customer Care Coordinator here at Faulkner Hyundai. 

We do our best to provide a five star experience with every visit to Faulkner Hyundai. Thank you for taking the time to complete the survey in regards to your recent visit with us. We truly appreciate your feedback.

We look forward to seeing you on your next visit in!

Kind regards,

Emily Geeza
Faulkner Hyundai

RS
gravatar
Rosemarie S.
Philadelphia, PA
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Tucson recalls & excellent care
I am so happy with Timmy that worked in my car. He was so professional & very nice. He explained to me what he was going to do & I also told him my drivers seat was stuck or something wouldn’t go back. He ordered the parts & then I asked him if he could put a new back wiper on. I am just impress how he was getting it done & just so nice & he is a great asset to Hyundai ❤️
EMILY G. from Faulkner Hyundai of Philadelphia responded on 04/04/2022 06:32 AM

Good morning,

My name is Emily, I am the Customer Care Coordinator here at Faulkner Hyundai. 

We do our best to provide a five star experience with every visit to Faulkner Hyundai. Thank you for taking the time to complete the survey in regards to your recent visit with us. We truly appreciate your feedback.

We look forward to seeing you on your next visit in!

Kind regards,

Emily Geeza
Faulkner Hyundai

AP
gravatar
Anthony P.
Philadelphia, PA
2010 Hyundai Elantra Touring
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Johnny Yeun did an excellent job!
Johnny Yeun would be the reason we come back!
EMILY G. from Faulkner Hyundai of Philadelphia responded on 04/04/2022 06:32 AM

Good morning,

My name is Emily, I am the Customer Care Coordinator here at Faulkner Hyundai. 

We do our best to provide a five star experience with every visit to Faulkner Hyundai. Thank you for taking the time to complete the survey in regards to your recent visit with us. We truly appreciate your feedback.

We look forward to seeing you on your next visit in!

Kind regards,

Emily Geeza
Faulkner Hyundai

LQ
gravatar
Linda Q.
Philadelphia, PA
2014 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
2014 Accent Service 5/22
Absolute fantastic service by John and the team. Vehicle checklist and service requested done in one hour. I truly appreciate the excellent professionalism. And Hello to Mike G!
EMILY G. from Faulkner Hyundai of Philadelphia responded on 04/04/2022 06:33 AM

Good morning,

My name is Emily, I am the Customer Care Coordinator here at Faulkner Hyundai. 

We do our best to provide a five star experience with every visit to Faulkner Hyundai. Thank you for taking the time to complete the survey in regards to your recent visit with us. We truly appreciate your feedback.

We look forward to seeing you on your next visit in!

Kind regards,

Emily Geeza
Faulkner Hyundai

ST
gravatar
Shardae T.
Philadelphia, PA
2022 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great service
James helped me as soon as I walked in. he was very polite and was able to answer all my questions
EMILY G. from Faulkner Hyundai of Philadelphia responded on 04/04/2022 06:33 AM

Good morning,

My name is Emily, I am the Customer Care Coordinator here at Faulkner Hyundai. 

We do our best to provide a five star experience with every visit to Faulkner Hyundai. Thank you for taking the time to complete the survey in regards to your recent visit with us. We truly appreciate your feedback.

We look forward to seeing you on your next visit in!

Kind regards,

Emily Geeza
Faulkner Hyundai

IA
gravatar
Imani A.
Philadelphia, PA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Quick
In and out for an inspection. Good customer service
EMILY G. from Faulkner Hyundai of Philadelphia responded on 04/04/2022 06:37 AM

Good morning,

My name is Emily, I am the Customer Care Coordinator here at Faulkner Hyundai. 

We do our best to provide a five star experience with every visit to Faulkner Hyundai. Thank you for taking the time to complete the survey in regards to your recent visit with us. We truly appreciate your feedback.

We look forward to seeing you on your next visit in!

Kind regards,

Emily Geeza
Faulkner Hyundai

Verified Customer
Philadelphia, PA
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great Service
Fast and great service everytime I bring my car in.
EMILY G. from Faulkner Hyundai of Philadelphia responded on 04/04/2022 06:43 AM

Good morning,

My name is Emily, I am the Customer Care Coordinator here at Faulkner Hyundai. 

We do our best to provide a five star experience with every visit to Faulkner Hyundai. Thank you for taking the time to complete the survey in regards to your recent visit with us. We truly appreciate your feedback.

We look forward to seeing you on your next visit in!

Kind regards,

Emily Geeza
Faulkner Hyundai

Verified Customer
Philadelphia, PA
2021 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great service
Very easy to schedule an appointment, just drove right in, and in 25 minutes it was done.
Verified Customer
Philadelphia, PA
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Service dept is outstanding
The service team at Faulkner are friendly and professional and understand that my time is valuable to me. The service on my car is done in a reasonable time frame.
EMILY G. from Faulkner Hyundai of Philadelphia responded on 04/04/2022 06:43 AM

Good morning,

My name is Emily, I am the Customer Care Coordinator here at Faulkner Hyundai. 

We do our best to provide a five star experience with every visit to Faulkner Hyundai. Thank you for taking the time to complete the survey in regards to your recent visit with us. We truly appreciate your feedback.

We look forward to seeing you on your next visit in!

Kind regards,

Emily Geeza
Faulkner Hyundai

WS
gravatar
Walter S.
Philadelphia, PA
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great service
Great service by a professional Anthony Rabb.. I had some problems with getting my car inspected and Anthony took care of it. Just wanted to add that I was treated like a real person and the service was great and I would let everyone know how I was treated by the staff
EMILY G. from Faulkner Hyundai of Philadelphia responded on 04/04/2022 06:42 AM

Good morning,

My name is Emily, I am the Customer Care Coordinator here at Faulkner Hyundai. 

We do our best to provide a five star experience with every visit to Faulkner Hyundai. Thank you for taking the time to complete the survey in regards to your recent visit with us. We truly appreciate your feedback.

We look forward to seeing you on your next visit in!

Kind regards,

Emily Geeza
Faulkner Hyundai

Businesses Near You
One Source Automotive
93
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(235 Reviews)
Kerrigan Automotive
94
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,104 Reviews)
Alexander's Automotive Ltd.
96
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(736 Reviews)
Rhawn Automotive
95
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(532 Reviews)
Auto Matters
94
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(356 Reviews)
Vehicle Reviews
vehicle image
2025 Elantra
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(57)
vehicle image
2025 Elantra Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(4)
vehicle image
2025 Elantra N
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(6)
vehicle image
2025 IONIQ 5
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(20)
vehicle image
2025 IONIQ 5 N
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(6)
vehicle image
2025 IONIQ 6
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(24)
vehicle image
2025 Kona
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(64)
vehicle image
2025 Kona Electric
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1)
vehicle image
2025 Palisade
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(118)
vehicle image
2025 Santa Cruz
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(43)
vehicle image
2025 Santa Fe
Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5
4.2
(144)
vehicle image
2025 Santa Fe Hybrid
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(19)
vehicle image
2025 Sonata
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(27)
vehicle image
2025 Sonata Hybrid
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(5)
vehicle image
2025 Tucson
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(223)
vehicle image
2025 Tucson Hybrid
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(35)
vehicle image
2025 Tucson Plug-In Hybrid
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
(0)
vehicle image
2025 Venue
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(7)
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.