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Ferra's Automotive Services

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(65 Reviews)
-33
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
-33
Net Promoter Score ®

Business Details

About

The first thing that separates Ferra's Automotive Service in Pittsburgh, PA is that we've been serving the great people of the Allegheny County area for about 70 years. That's about as long as any business of any kind, and it's something we're very proud of.



The second thing is the top-quality work we perform and the wide range of
The first thing that separates Ferra's Automotive Service in Pittsburgh, PA is that we've been serving the great people of the Allegheny County area for about 70 years. That's about as long as any business of any kind, and it's something we're very proud of.



The second thing is the top-quality work we perform and the wide range of services we provide to our faithful customers and their favorite cars. Call us any time, day or night!
...more

Categories
Towing Service, Auto Maintenance
Contact
(412) 781-7519

Business Hours

Mon
8:00 AM - 4:30 PM
Tue
8:00 AM - 4:30 PM
Wed
8:00 AM - 4:30 PM
Thu
8:00 AM - 4:30 PM
Fri
8:00 AM - 4:30 PM
Sat
closed
Sun
closed
* No Time Zone Provided
1315 Main St Sharpsburg, PA 15215-2501
Ferra's Automotive Services' Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(65 Reviews)

EL
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Eva L.
Pittsburgh, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/23/2024
10
Johnathan was my tow driver and…
Johnathan was very informative & wanted only to please his customer. He stated the company’s motto was to make customers smile since they’re having a bad day with needing a tow. He told me about calling my insurance company to see if they would reimburse me & that many don’t know it happens. I called & I am getting reimbursed!!! Also he assured me that the issue was a dead battery & most likely nothing else. Johnathan is a happy man that wants to make his customers feel happy too. The only thing I didn’t like was being told there may be another $75.00 charge if the recharge cables couldn’t reach to my car battery. I thought that was outrageous. Since I knew there are “portable battery chargers” I thought the extra charge was awful. But Johnathan assured me he could fix it without that extra cost & he did!!!!! I’m so happy with him. I drove to O’Rellys & got a new battery. My dead battery was over 5 yrs. old on a battery that had a warranty for only 3 yrs. I feel secure with my car now since everything Johnathan told me happened. So I’m keeping my car & glad I don’t have car monthly payments.

VM
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VINCENT M.
Pittsburgh, PA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/15/2022
0
Fuck you
600 for towing after spending 4 days in jail because the post office didn't deliver a summons. They will rape you.

CC
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Cindy C.
Mc Kees Rocks, PA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/24/2022
0
DON'T USE THIS COMPANY!
DON'T USE THIS COMPANY!
I would give Ferra's company a zero if I could. This is the biggest scam that I have ever seen. I have heard about these towing companies who are in with the local police. I own a fleet of vehicles and I have been in business for 12 years. I have always told my employees to never have the police call for a tow truck. Well, last week one of my employees was rear-ended in Pittsburgh. The police called Ferra's Automotive services. I received the bill. The distance was 10 miles. Ferra's charged me $310. I called and spoke to the manager. He said they have special prices for towing if the police call. They triple the price of the towing. Ferra's is fraudulent. The company is using price gouging practices charging unexpected prices for the tow. They charge different prices depending on who calls the tow in. They triple the price of the tow if the police call in the crash. They totally know what they are doing. As soon as I said something to the manager he became very defensive and said that they don't gouge their customers. I have been in business for 12 years, I have never not paid a bill. Ferra's company will be the first company. I will refuse to pay. They can take me to court.

FF
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Frances F.
New Castle, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2020
verified customerVerified Customer
Ready for summer
Got oil changed - new brake pads and rotors - had snow tires replaced by All Season tires. They topped off all the fluids. Everyone was kind and professional! I’m ready for the commuting to work!
Recommended

ES
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Eugene S.
Oakdale, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2020
verified customerVerified Customer
Great work, Great people
My child was hit on RT 28 and the vehicle was unable to move.The police had the vehicle to Ferra’s to get it off 28. The people comforted my child while I was on my way. That meant a lot to me as a parent! I decided to work with them due to their reputation regarding services. I have to tell you not only did they make the vehicle look brand new but they also washed it for us! I have already begun to tell my family and friends about this shop. I can’t thank them enough for their compassion and the service they provided. I live near the airport, but I will in the future use them for all my automotive needs!
Recommended

DB
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David B.
Clarksburg, WV
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2020
verified customerVerified Customer
Excellent service
Thanks for your help!!! I did make it to the right va and got that over. No spare no jack dont meed one as long as there are pro like Ferra's Good service is hard to het at smy price! Again Thank You Dave
Recommended

KR
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Krishnan R.
Fairfax, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2020
verified customerVerified Customer
Ford Focus Damage Repairs
The people at Ferra’s are very courteous and professional. They were able to give an estimate of the repair costs very quickly. Also they are quite accurate with the repair schedule and completed all the work on time & returned the car on the promised date.
Recommended
William Z., General Manager from Ferra's Automotive Services responded on 03/03/2020 07:25 AM

Thank you for your review.  It is always our goal to do the best possible job for our customers.  Let us know if we can be of any further assitance we provide a complete auto care program for your vehicle.
Thanks again for allowing us to be your go to repair facaillity.

Bill Zielinski
General Manager,  Ferra's Automotive Services

W.C. Zielinski

Verified Customer
Freeport, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2020
verified customerVerified Customer
Always Very friendly and welcoming
Bryan always take care of us. Great service. Always done right and very reasonably priced. You call and ask “when can I bring it down?” The answer is always “right now if you want”.
Recommended

JB
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James B.
Punxsutawney, PA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/24/2020
verified customerVerified Customer
Replaced part that was not needed.
Was stranded along the road and they came and got me off the highway. Kept my car all day and replaced the alternater. The battery light came on again and they charged me almost $700.00. I just had a kidney transplant and must travel to Pittsburgh every other day. Don't depend on these people.
Not Recommended
William Z., General Manager from Ferra's Automotive Services responded on 02/28/2020 07:37 AM

Hi James i thought I had already responded to you I appolgize that it appears my responce did not go through.  As I hope you know we are going to pruseue all possiblities to resolve this issue for you.  We are working with your local garage to get this taking care of.  We have been in contact with the technician there and he was pursueing different avenues to make the necessary repair.  We appoligize for the inconvience this has caused and will take what ever steps necessary  to make this right.  If I can be of any furthe rassitiance  please call me Bill Zielinski @(412)781-7519.

W.C. Zielinski

FK
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Frederick K.
Pittsburgh, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2020
verified customerVerified Customer
rear end repair
Quality work and communicationa
Recommended

SB
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Stefanie B.
Pittsburgh, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2020
verified customerVerified Customer
I was treated so professionally!
Thank you, Brian Hildenbrand, for keeping me updated on the status of my car repairs! :)
Recommended

SJ
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Sandra J.
Pittsburgh, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2020
verified customerVerified Customer
Always courteous and honest about repairs
Never had a bad experience.
Recommended

GH
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Gavin H.
Pittsburgh, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/07/2020
verified customerVerified Customer
Always reliable, fast, honest, and quality results
Was connected to Ferras through a friend when first moving here a few years ago. They are fantastic. Frank and now Brian are amazing, and I have always been impressed with the quality of the work. They also always seem to be able to fit something in no matter how busy they are.
Recommended

AS
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Allen S.
Saxonburg, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/27/2019
verified customerVerified Customer
Excellent Service With a Smile
Ferra’s Automotive recently performed mechanical repairs and auto body work on my 2015 Highlander, following a minor accident. Their quality work and attention to detail returned the car to our family like brand new! They even cleaned and detailed the interior. Sean and other Ferra’s staff were extremely helpful and informative throughout the insurance process as well. I would definitely recommend Ferra’s for any automotive service needs.
Recommended

AL
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Antonio L.
Pittsburgh, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/27/2019
verified customerVerified Customer
Top Notch
The best service and experience I have ever had. Will never go elsewhere
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