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Fettys Service Center

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(379 Reviews)
71
Write a Review
Schedule Appointment

Score Details

5 stars
87%
4 stars
8%
3 stars
<1%
2 stars
<1%
1 star
2%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
71
Net Promoter Score ®

Business Details

About

Fetty's Service Center is your local auto shop serving the RICHMOND, VA area. Give us a call for your automotive needs. Fetty's Service Center is your local auto shop serving the RICHMOND, VA area. Give us a call for your automotive needs.

Categories
Repair Shop, Auto Maintenance, Car Maintenance
Contact
(804) 262-9300
Visit Website
Closed
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
7401 Brook Rd Richmond, VA 23227
Get Directions
Fettys Service Center's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(379 Reviews)
Write a Review
Recent Reviews
JB
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JOE B.
Glen Allen, VA
Ford Explorer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2025
verified customerVerified Customer
10
Fair and honest
I have been using Fetty's to service all of my vehicles for over 15 years and would never think of going anywhere else.
PF
Paul F.
Mechanicsville, VA
Honda CR-V
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2025
verified customerVerified Customer
Category: Service
Paul said he always gets good service. He has been going there for years.
Recommended
LF
Lisa F.
Richmond, VA
Lexus RX 350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2025
verified customerVerified Customer
Category: Service
Lisa said they have great customer service. Butch has always provided quality service. They let her know beforehand what they are going to do. They make her feel comfortable, safe and secure.
Recommended
JM
Jerry M.
Glen Allen, VA
Nissan Titan
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2025
verified customerVerified Customer
Category: Service
Jerry said they recommend things that need to be done to save him money on his vehicle repairs.
Recommended
AF
Aaron F.
Virginia
Acura MDX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2025
verified customerVerified Customer
Category: Service
Aaron said they are dependable, the work is professional.
Recommended
RS
gravatar
Raymond S.
Richmond, VA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/01/2025
0
Elderly Dissatisfied
Be very careful at this mechanic shop, they are very good at deception, once your vehicle is dropped off for repair service, it never comes comes back the same. My vehicle never had an issue starting. it went there for something else, and when I get it back the starter stars acting up. They will have you coming back and forth paying more money for issues that weren't there previously
AJ
gravatar
Angela J.
Highland Springs, VA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/01/2025
9
Inspection
My husband took my SUV in for an inspection and and a filter change. Even though he didn’t have a appointment he was out there in and out within 1hout. Great service 👍🏾
GE
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GLASSCO E.
Richmond, VA
Nissan Pathfinder
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2025
verified customerVerified Customer
10
Great job on my car
Went in this morning for early inspection and to have car checked before I go on a trip next week. Work was completed in just over one hour. Tires rotated and inspection completed with no issues. Ready for my trip next week.
GL
Gerald L.
Virginia
Honda Civic
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2025
verified customerVerified Customer
Category: Service
Gerald said everything they did was fine, he is a pleased customer. About 3 years ago he had a 2000 Honda Civic which had a problem with the exhaust manifold. He was quoted $65 for a half hour job. The job took 4 hours and the business only charged him the quoted price of $65. Gerald says this is the best place in Richmond to go to.
Recommended
HM
Helen M.
Richmond, VA
Nissan Maxima
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2025
verified customerVerified Customer
Category: Service
Helen said they fixed her vehicle with no problem, very informative. They are an excellent business and good applicant.
Recommended
LM
gravatar
L M.
Richmond, VA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/13/2025
1
Extremely Dissatisfied
I had a shift to park message appear on my dash. This appeared even though the car was already in park. I took it to the dealership who diagnosed the problem. I took my car to Fetty's who diagnosed the problem as something completely different. In short, the service they provided DID NOT fix the problem. I paid 500 dollars to have the car diagnosed and fixed. They then wanted to charge me an additional 700 dollars to try something else. As a customer I should not have to pay for your guessing games, or your trial and error. To make matters worse they didn't do anything to satisfy me. They told me to go back to the dealership. I am out of 500 dollars and a car still not fixed. EXTREMELY DISSATISFIED
RG
Ruth G.
Virginia
GMC Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2025
verified customerVerified Customer
Category: Service
Ruth said they always treat her respectfully. If she has to go back, they correct the problem for her. They are fair and she appreciates their attitude.
Recommended
DN
Dale N.
Virginia
BMW 3 Series
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2025
verified customerVerified Customer
Category: Service
Dale said they were very personable and helpful. He said he had an inspection done and after he had the problem fixed, they were done the same day. He said he was also pleased that there was no grease left behind like other places he's been.
Recommended
WH
William H.
Virginia
Kia Soul
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2025
verified customerVerified Customer
Category: Service
William said been with them for several years, they don't try to gouge like most places do. They have always been friendly, nice, will fix it while he is sitting there and not a whole lot of people do that.
Recommended
JW
John W.
Richmond, VA
Dodge Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2025
verified customerVerified Customer
Category: Service
John said they are honest people and easy to get along with. He said they've always treated him fairly and never tried to charge him for something he didn't need.
Recommended
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