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Fiesta Hyundai

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,133 Reviews)
81
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original Review
Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5
20
Total ReScores
4.7
ReScore Average
81
Net Promoter Score ®

Business Details

About

Fiesta Hyundai is your Santa Fe, NM Hyundai Dealer! We have Saturday appointments available by appointment only, please call for more info. We look forward to seeing you soon! Fiesta Hyundai is your Santa Fe, NM Hyundai Dealer! We have Saturday appointments available by appointment only, please call for more info. We look forward to seeing you soon!

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(505) 428-7100

Business Hours

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
9:00 AM - 1:00 PM
Sun
closed
* Mountain Time (Us & Canada)
1955 Saint Michaels Drive Santa Fe, NM 87505
Service Department's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,133 Reviews)

DG
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Disappointed G.
Santa Fe, NM
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/23/2024
0
Category: Service
Service
This people don't care about you 1 master mechanic that is part time and nothing has been done on my car for 2 months

AS
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Anita S.
Las Vegas, NM
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2023
10
Category: Service
Best service department
Oviey is the best, he always works with me in getting the time and day that is best for me and in a timely manner. He is very knowledgeable in regards to the services provided and my vehicle. I have been using this service department for more then 20 years, I have not had one bad experience.

SM
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Susan M.
Santa Fe, NM
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2022
8
Category: Service
Actual Service Was Great;Dealership Not So Much Any More
My 2020 Kona was due for an oil change so I tried making an appointment on the app. Was advised that Fiesta Hyundai no longer processed app-generated appointments. When I finally remember to call the dealership, the earliest appointment was three weeks out. I almost went some place else, BUT the service department has always been exceptional so I decided to wait. My advisor Octaviano V and technician Lisamae did not disappoint. Service was quick, and I was promptly called when it was apparent that I needed an air filter and cabin filter. I appreciated the call, but when I asked for a discount or coupon for the work, my advisor apologized, and I was told the service department no longer offered discounts nor had access to coupons. What should have been an inexpensive oil and filter change turned into a $225.41 bill. Like I said, I’ve always loved the service I receive in the service department, but it seems the dealership is undergoing an organizational change and had opted to cut out services I enjoyed in the past. I did receive a call from David Hill at Fiesta Hyundai today who would like to discuss what is going on, and I will call him back tomorrow. I just hope his promises of better dealership services come to fruition in the future.

PV
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PD V.
Santa Fe, NM
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/29/2022
1
Category: Service
Very Disappointed and Frustratiing
I called this dealership to ask about having a flat tire looked at and either repaired or replaced. I have a service contract for the tires and wheels which I purchased when I bought the car. The person with whom I spoke clearly couldn't have cared less. He suggested that I bring the wheel and the tire in to them and they would look at it when they could but the first appointment wasn't for at least 2 weeks. When I explained that the car didn't come with a spare, he just said that I could also just leave the car with them until they could get around to looking at my tire, but couldn't say when that might be. This person (it was NOT Mr. Octaviano) also seemed to have no idea what I was talking about in terms of the Tire/Wheel Protection Plan and said he'd never heard of that despite working there for a number of years. He indicated that this was not something they dealt with at the dealership. I was rather taken aback by the complete lack of interest in providing any actual assistance. I eventually took the vehicle to a nearby Discount Tire Store. they took care of me within two hours and couldn't have been nicer.

GB
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Gerald B.
Questa, NM
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2022
10
Category: Service
Vehicle service
Satisfied - service was completed as promised

AO
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Adrian O.
Santa Fe, NM
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/22/2022
10
Category: Service
Quick Response.
Thank you Mike for the quick response and for rectifying this situation so quickly. We are all human and the miscommunication has been fixed, I have to say that this dealership is definitely a grade A dealership. I will definitely be back. Thank you so much again!

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/19/2022
0
Category: Service
Palisade Leaking Coolant
Went into the service department on Monday morning as my Palisade was leaking the whole reservoir of coolant overnight. Spoke to a gentleman at the front desk which was very rude. He stated he had 30 people in front of us and we would be lucky if he was able to look at it in the next month and a half. As I’m standing there, customers are coming in for oil changes and they are driving their cars back immediately. Warranty work should be prioritized over maintenance. I currently have no vehicle and when I asked about a loaner he chuckled and said not going to happen. This is the end of day two and my vehicle has not been unlocked since I left it. Next step for me after this review is the AG’s office and better business bureau unfortunately. This needs to be addressed with this dealership.
JOHN M L., Service Manager from Fiesta Hyundai responded on 04/21/2022 09:07 AM

We are sorry for the issues you incurred.
thank you for thanking the time to discuss them with me.
Hopefuly everthing was cleared up.
thank for understanding

JOHN M L., Service Manager from Fiesta Hyundai responded on 04/22/2022 03:01 PM

Thank you and have a great day


MS
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Michael/ Norizza S.
Santa Fe, NM
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/19/2022
9
Category: Service
First maintenace
Did do my first 2021 Hyundai Tucson maintenance and the staff were accomodating especially Mr. V. Octaviano. He explains it very well and push you to do this or to do that and advices you to go first what is important and come back later for the other replacements. The service was awesome. They did wash and cleaned my car too. Thumbs up?????? To you guys
JOHN M L., Service Manager from Fiesta Hyundai responded on 04/19/2022 10:34 AM

Thank you for returning your survey.
Have a great year from our service department.
We are looking forward to you next visit


AS
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Anthony S.
Santa Fe, NM
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/13/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Good service department and service advisor
Coming in for factory recall was easy, the dealership provided Uber transportation to my home and back. Doesn't get any better then that!
JOHN M L., Service Manager from Fiesta Hyundai responded on 04/14/2022 12:56 PM

Thank you for returning your survey.
Have a great year from our service department.
We are looking forward to you next visit


SA
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Salazar A.
Las Vegas, NM
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Car Service
Really awesome place. I have received excellent customer service since purchasing my car at this dealership. Would highly recommend this place to get your car serviced. Ovi is very professional, and always very helpful. The service was great. I Was informed about any problems, cost and time frame of repair needed.
JOHN M L., Service Manager from Fiesta Hyundai responded on 03/08/2022 10:11 AM

Thank you for returning your survey.
Have a great year from our service department.
We are looking forward to you next visit


Verified Customer
Santa Fe, NM
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2022
Service Type: Maintenance
verified customerVerified Customer
8
Category: Service
Great service
Service was very professional and and excellent. Although it took a month and a half to be seen.
JOHN M L., Service Manager from Fiesta Hyundai responded on 02/28/2022 07:08 AM

Thank you for returning your survey.
Have a great year from our service department.
We are looking forward to you next visit


MS
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Melissa S.
Pecos, NM
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2022
10
Category: Service
Thank you Ovy for answering my car questions, and for being so kind on the phone.
I am so happy that I chose Fiesta Hyundai for a vehicle. The service that I have experienced is just amazing. I hope that all the employees are recognized for there knowledge and kindness for their Hyundai customers.
JOHN M L., Service Manager from Fiesta Hyundai responded on 02/25/2022 09:09 AM

Thank you for returning your survey.
Have a great year from our service department.
We are looking forward to you next visit


MM
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Medrano M.
Santa Fe, NM
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/21/2022
Service Type: Maintenance
verified customerVerified Customer
8
Category: Service
Car Service!
Awesome service from Ovi! Explained everything in detail! Didn’t overcharge! After going to dealership in Rio Rancho, I would definitely stick with Santa Fe! Thank you so much Ovi for all of your help and professional service!
JOHN M L., Service Manager from Fiesta Hyundai responded on 02/21/2022 04:15 PM

Thank you for returning your survey.
Can I ask why you scored Ovy as a 4 and not a 5.
He takes pride in making every customer completely satisfied.
If you fell you would be will to re-score him as a 5 Hyundai will send you a re-score survey.
Have a great year from our service department.
We are looking forward to you next visit.


Verified Customer
Santa Fe, NM
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Great experience
Entire process was excellent with Fiesta Hyundai, and we're loving our new Palisade.
JOHN M L., Service Manager from Fiesta Hyundai responded on 02/08/2022 07:57 AM

Thank you for returning your survey.
We try to make every customer feel welcomed and wanted.
Have a great new year from our service department.
We are looking forward to you next visit.


Verified Customer
Arroyo Seco, NM
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/05/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
oil change
oil change well done
JOHN M L., Service Manager from Fiesta Hyundai responded on 02/05/2022 07:43 AM

Thank you for returning your survey.
We try to make every customer feel welcomed and wanted.
Can I ask would we can do to receive a (5) on your visits?
It looks like you were satisfied with the  service we provided.
We are looking forward to you next visit.

JOHN M L., Service Manager from Fiesta Hyundai responded on 02/21/2022 04:17 PM

Good evening.
Ovy takes pride in making every customer completely satisfied.
If you fell you would be will to re-score him as a 5 Hyundai will send you a re-score survey.
Thank you in advance.

 


MA
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Martinez A.
Santa Fe, NM
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Always great service.
I'm always confident dropping my car off for service. Ovy is wonderful and very knowledgeable. I am happy to have a safe place to service my vehicle.
JOHN M L., Service Manager from Fiesta Hyundai responded on 02/04/2022 04:38 PM

Thank you for returning your survey.
We try to make every customer feel welcomed and wanted.
Have a great new year from our service department.
We are looking forward to you next visit.

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