Business Solutions
English Español
SureCritic / Car Maintenance / First Automotive Inc
business image

First Automotive Inc

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(819 Reviews)
97
Write a Review
Schedule Appointment

Score Details

5 stars
97%
4 stars
1%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
97
Net Promoter Score ®

Business Details

About

Over 30 years experience providing our customers with the finest automotive repair experience. We don’t just fix cars,
we help people. Over 30 years experience providing our customers with the finest automotive repair experience. We don’t just fix cars,
we help people.

Categories
Car Maintenance, Oil Change, Repair Shop
Contact
(315) 457-5371
Visit Website
Closed
Business Hours

Business Hours

Mon
7:30 AM - 5:00 PM
Tue
7:30 AM - 5:00 PM
Wed
7:30 AM - 5:00 PM
Thu
7:30 AM - 5:00 PM
Fri
7:30 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
717 Old Liverpool Rd Liverpool, NY 13088-6034
Get Directions
First Automotive Inc's Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(819 Reviews)
Write a Review
Recent Reviews
BC
gravatar
BARRY C.
Liverpool, NY
Nissan Sentra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2025
verified customerVerified Customer
10
Been a long time customer with Mark for about over 30 years. Nothing but EXCELLENCE ❤️❤️❤️❤️❤️❤️
Russ is outstanding each time you walk in the door or call. His background and expertise in the auto industry nothing but EXCELLENT. Russ is a valuable asset with Mark ❤️ Mark is the absolute best Owner and Mechanic and takes pride in all his work. Mark wouldn't have the Business he has with repeat customers if Satisfaction, Honesty, Integrity and Kindness wasn't First and Foremost!
We have so much Trust & Respect for Mark, Russ and the entire staff ❤️❤️❤️
LD
gravatar
Laurence D.
Liverpool, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2025
10
Great service
I found myself needing help with my heavy duty truck. They were able to get me in quickly and perform the work. Very friendly group who are there to help.
CB
gravatar
Cristie B.
New Gloucester, ME
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2025
10
A Miracle in the Midst of Mayhem
My daughter and I were driving back from Canandaigua to Maine after the funeral of her father. She was driving his truck and after about an hour of driving it lost power just in front of the exit which was two miles away from First Automotive. Thankfully she was able to start it back up again. We had never been in the area before and we were stranded. The team at First Automotive was more than professional. They were very understanding and were able to diagnose the issue and get us back on the road in no time. I wish we lived in the area so we could be regular customers. After fixing the vehicle they even took it for a test drive to make sure we would make it home. We are so grateful to First Automotive for being such a blessing to us during a difficult time. I would recommend this company to anyone looking for a new auto repair shop.
WM
gravatar
Willuam M.
Liverpool, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2025
10
Great. service know what there doing. Keep up the excellent work. Bill
Great svc
SZ
gravatar
STEVEN Z.
Bellerose, NY
Toyota RAV4
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2025
verified customerVerified Customer
10
Great staff
They were very patient with answering my questions and helpful! They responded in a timely manner and quick turnaround time. Extremely satisfied with the service provided and would recommend to friends.
Verified Customer
Liverpool, NY
Mercedes-Benz Sprinter Crew Van
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2025
verified customerVerified Customer
10
great place
always helpful and honest with what needs to be done
PK
gravatar
PETER K.
Liverpool, NY
Toyota Camry
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2025
verified customerVerified Customer
10
Very helpful to my wife
Took care of a windshield wiper blade promptly. Thank you!
MR
gravatar
MIKE R.
Liverpool, NY
Ford Fusion
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2025
verified customerVerified Customer
10
2014 steering rack
I spoke w Russ (cust serv)
As I walked in ,
Explained my son was driving home from auburn, and steering locked up,
So we dropped off w Mark and
Russ explained the scenario, and would text me the estimate,
And the next morning (thur)he text me estimate,
All parts in stock at local parts comp, said it would be done later in the day,
Sure enuff, text me by 3pm, it was done,
Thankful for such an amazing 👏 and awesome experience,
This is the best car fa elite in Liverpool..
Best part is it's a family owned business and not a franchise ..
Thank you 😊
Verified Customer
Syracuse, NY
Toyota Camry
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2025
verified customerVerified Customer
10
fast, efficient service
Excellent overall experience
SH
gravatar
SANDY H.
Liverpool, NY
Honda CR-V
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2025
verified customerVerified Customer
10
Excellent service
Brought car in for service. They did an inspection of the car and found and fixed a nail in the tire which we thought was a sensor. They go over and above with their service. Would definitely recommend.
CW
gravatar
CHARLES W.
Liverpool, NY
Chevrolet Equinox
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2025
verified customerVerified Customer
10
Good service friendly staff
Had an oil change and NYS inspection recommended a serpentine belt change due to condition of belt and mileage, friendly staff, quick reasonable service.
SB
gravatar
SHARON B.
Syracuse, NY
Honda CR-V
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2025
verified customerVerified Customer
10
Car Check for Inspection
I brought my car in for a yearly inspection. Something was in need of repair, a rear light, in order to pass inspection. The repair was done and I'm on the road again.
Good work. I'm kept informed whenever a repair is needed. Thank you.
DJ
gravatar
DAVID J.
Liverpool, NY
Nissan Xterra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/31/2025
verified customerVerified Customer
2
Disappointing
Disappointed and confused.
ND
gravatar
NICK D.
Liverpool, NY
Honda Pilot
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2025
verified customerVerified Customer
10
Fantastic service
Very kind, no BS service. Went in for an inspection, they didn't add any extra stuff on, and were very honest. I WILL absolutely be going back here for future repairs and inspections. 5/5.
DR
gravatar
DAVID R.
Lacona, NY
Honda CR-V
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2025
verified customerVerified Customer
10
Fantastic Shop!
Highly recommend!
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.