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First Automotive Inc

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(827 Reviews)
97
Write a Review
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Score Details

5 stars
97%
4 stars
1%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
97
Net Promoter Score ®

Business Details

About

Over 30 years experience providing our customers with the finest automotive repair experience. We don’t just fix cars,
we help people. Over 30 years experience providing our customers with the finest automotive repair experience. We don’t just fix cars,
we help people.

Categories
Car Maintenance, Oil Change, Repair Shop
Contact
(315) 457-5371
Visit Website
Open
Business Hours

Business Hours

Mon
7:30 AM - 5:00 PM
Tue
7:30 AM - 5:00 PM
Wed
7:30 AM - 5:00 PM
Thu
7:30 AM - 5:00 PM
Fri
7:30 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
717 Old Liverpool Rd Liverpool, NY 13088-6034
Get Directions
First Automotive Inc's Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(827 Reviews)
Write a Review
Recent Reviews
BD
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BETH D.
Clay, NY
Ram 1500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/22/2025
verified customerVerified Customer
10
Love these guys
I have been coming to First Auto for years and trust them completely. They do great work and treat you like family. I would not go anywhere else…
CB
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CATHERINE B.
Baldwinsville, NY
Audi A3
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2025
verified customerVerified Customer
10
Perfect customer service
Thank you so much!
GS
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GORDON S.
Jamesville, NY
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2025
verified customerVerified Customer
10
New Tires
We needed new summer tires for our Escape. Russell gave me a great price and had them ordered in and mounted within a couple of days. He even had paperwork available for a mail-in rebate! The winter/summer swap-over will be at home, as the snow tires are on their own rims. But the drop off and pick up process was easy. The lobby/waiting area is clean and well-lit, with a TV for entertainment.
CT
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CHRISTINE T.
Liverpool, NY
Volkswagen Arteon
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2025
verified customerVerified Customer
10
Always excellent service
I always feel that they take good care of me and I trust First Automotive!!!
RP
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ROBERT P.
Baldwinsville, NY
Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2025
verified customerVerified Customer
10
Tire Change
Went in for my spring tire swap - snow to summer tires. As usual everything was fine. Comfortable seats, a little pleasant chat and then all done and ready to go!
BC
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BARRY C.
Liverpool, NY
Nissan Sentra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2025
verified customerVerified Customer
10
Been a long time customer with Mark for about over 30 years. Nothing but EXCELLENCE ❤️❤️❤️❤️❤️❤️
Russ is outstanding each time you walk in the door or call. His background and expertise in the auto industry nothing but EXCELLENT. Russ is a valuable asset with Mark ❤️ Mark is the absolute best Owner and Mechanic and takes pride in all his work. Mark wouldn't have the Business he has with repeat customers if Satisfaction, Honesty, Integrity and Kindness wasn't First and Foremost!
We have so much Trust & Respect for Mark, Russ and the entire staff ❤️❤️❤️
AB
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Alex B.
Liverpool, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2025
10
Quick tire patch
Found a screw in one of our tires, called and was provided details on how to quickly test if it was leaking at home, confirmed it was and planned to drop the tire off for the day. However when I arrived the said they could take care of it right then and there and within 15 minutes I had a patched tire mounted on the vehicle. Always happy with their service but was definitely blown away by this one!
NA
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Nicole A.
Liverpool, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2025
10
Reliable, professional, personable.
First automotive has excellent customer service, excellent work, and friendly staff. I appreciate their honesty. They have helped me so much - I would recommend!
RL
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Rick L.
Liverpool, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2025
10
Excellent, honest service!
I have taken my vehicles to First Auto for years. I always know they will do excellent work and they are honest, sincere people.
Thank you, First Auto!
LD
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Laurence D.
Liverpool, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2025
10
Great service
I found myself needing help with my heavy duty truck. They were able to get me in quickly and perform the work. Very friendly group who are there to help.
CB
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Cristie B.
New Gloucester, ME
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2025
10
A Miracle in the Midst of Mayhem
My daughter and I were driving back from Canandaigua to Maine after the funeral of her father. She was driving his truck and after about an hour of driving it lost power just in front of the exit which was two miles away from First Automotive. Thankfully she was able to start it back up again. We had never been in the area before and we were stranded. The team at First Automotive was more than professional. They were very understanding and were able to diagnose the issue and get us back on the road in no time. I wish we lived in the area so we could be regular customers. After fixing the vehicle they even took it for a test drive to make sure we would make it home. We are so grateful to First Automotive for being such a blessing to us during a difficult time. I would recommend this company to anyone looking for a new auto repair shop.
WM
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Willuam M.
Liverpool, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2025
10
Great. service know what there doing. Keep up the excellent work. Bill
Great svc
SZ
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STEVEN Z.
Bellerose, NY
Toyota RAV4
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2025
verified customerVerified Customer
10
Great staff
They were very patient with answering my questions and helpful! They responded in a timely manner and quick turnaround time. Extremely satisfied with the service provided and would recommend to friends.
Verified Customer
Liverpool, NY
Mercedes-Benz Sprinter Crew Van
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2025
verified customerVerified Customer
10
great place
always helpful and honest with what needs to be done
PK
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PETER K.
Liverpool, NY
Toyota Camry
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2025
verified customerVerified Customer
10
Very helpful to my wife
Took care of a windshield wiper blade promptly. Thank you!
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