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SureCritic / First Rate Auto Service
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First Rate Auto Service

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(511 Reviews)
96
Write a Review
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Score Details

5 stars
88%
4 stars
8%
3 stars
1%
2 stars
<1%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5
3
Total ReScores™
5.0
ReScore™ Average
96
Net Promoter Score ®

Business Details

Categories
Contact
(414) 774-3738
Closed
Business Hours

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
9:00 AM - 3:00 PM
Sun
closed
* Central Time (Us & Canada)
5424 W State St Milwaukee, WI 53208-2514
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First Rate Auto Service's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(511 Reviews)
Write a Review
Recent Reviews
MK
Margaret K.
New Berlin, WI
Honda Fit
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/16/2024
verified customerVerified Customer
Category: Service
Margaret said her experience was good.
Recommended
CB
Charles B.
Milwaukee, WI
Chevrolet Tahoe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2024
verified customerVerified Customer
Category: Service
Charles said there is good customer service and they got done with his vehicle in a timely manner.
Recommended
SH
gravatar
STEVE H.
Wauwatosa, WI
Nissan Altima
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2024
verified customerVerified Customer
10
Always friendly and convenient
Been going for years, the costumer service and friendly environment makes it seem like your family
Verified Customer
Franklin, WI
Dodge Grand Caravan
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2024
verified customerVerified Customer
10
Best of the best
Great job, great service. Very satisfied
TB
Thelma B.
Milwaukee, WI
Toyota Sienna
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2024
verified customerVerified Customer
Category: Service
Thelma said it was very nice. She had a little more done than just emissions. They gave her an estimate for a windshield and they were pretty good. She also bought windshield wipers for her vehicle. They were thorough.
Recommended
AS
Avery S.
Milwaukee, WI
Dodge Grand Caravan
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/03/2024
verified customerVerified Customer
Category: Service
Avery said it was pretty good. They were pretty cool. They have a lot of less-experienced mechanics who may not have worked with older vehicles. Other than that, it was good, the work was fine and he has no complaints.
Recommended
RS
Ryan S.
Milwaukee, WI
Toyota Camry Solara
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/03/2024
verified customerVerified Customer
Category: Service
Ryan said work was done on time and it was done well.
Recommended
AH
Ahmad H.
Milwaukee, WI
MINI Cooper Countryman
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/15/2023
verified customerVerified Customer
Category: Service
Ahmad said they gave a good service.
Recommended
WB
Willie B.
Milwaukee, WI
Nissan Sentra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2023
verified customerVerified Customer
Category: Service
Willie said that they got everything right, kept him informed, were professional and reasonable.
Recommended
KA
Katherine A.
Wisconsin
Lexus RX 350
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/13/2023
verified customerVerified Customer
Category: Service
Spoke to Cal. He said was too busy and had an appointment, and still had to wait. They were very personable.
Not Recommended
AM
Aaron M.
Milwaukee, WI
Honda Civic
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/24/2023
verified customerVerified Customer
Category: Service
Aaron said it was excellent. Yakub the front desk employee was very honest with him about what his vehicle needed, and the staff was very friendly. He said he contacted many other places and the customer service brought him to this business instead.
Recommended
TM
Tom M.
Milwaukee, WI
Subaru Impreza
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/17/2023
verified customerVerified Customer
Category: Service
Tom said he is a returning customer who always experiences good service.
Recommended
Verified Customer
Wauwatosa, WI
Honda Accord Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2023
verified customerVerified Customer
10
Excellent service as usual!!
We were having strange issues with our car, the mechanics at First Rate diagnosed and made necessary repairs within the day with their customary fair prices. Always feel well cared for at First Rate!
Verified Customer
Milwaukee, WI
Dodge Avenger
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2023
verified customerVerified Customer
10
Great Service- No to Credit Card Fee
I had a recent repair here. Service was great and the details of my auto repair were thorough and easy to understand. The prices for repairs have been fair too.
There is a new policy to charge 4% if paying with debit or credit card. That is disappointing because most car repairs are costly and majority of people do not carry around that much cash. I realize inflation has impacted everyone, however car repairs are expensive enough.
Thank you.
DM
David M.
Milwaukee, WI
Chevrolet Cruze
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/20/2023
verified customerVerified Customer
Category: Service
David said the quote originally stated was not the same as the final bill, due to additional repairs that were done.
Recommended
Displaying Review 1 - 15 of 511 in total
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