Fitzgeralds Lakeforest Hyundai is staffed with expert technicians who provide quality Hyundai repair and maintenance. Fitzgeralds Lakeforest Hyundai is staffed with expert technicians who provide quality Hyundai repair and maintenance.
Verified CustomerWe are excited to see that you had a great experience with Jesse and our service team. We will look forward to meeting your service needs in the future. Thank you for leaving us a positive, yet constructive survey response. Have a spectacular day
Sincerely,
Verified CustomerWe are excited to see that you had a great experience with Crystal and our service team. We will look forward to meeting your service needs in the future. Thank you for leaving us a positive, yet constructive survey response. Have a spectacular day
Sincerely,
Verified CustomerWe are excited to see that you had a great experience with Crystal and our service team. We will look forward to meeting your service needs in the future. Thank you for leaving us a positive, yet constructive survey response. Have a spectacular day
Sincerely,
Verified CustomerWe are excited to see that you had a great experience with Bryan and our service team. We will look forward to meeting your service needs in the future. Thank you for leaving us a positive, yet constructive survey response. Have a spectacular day
Sincerely,
Verified CustomerWe are excited to see that you had a great experience with Jesse and our service team. We will look forward to meeting your service needs in the future. Thank you for leaving us a positive, yet constructive survey response. Have a spectacular day
Sincerely,
Verified CustomerWe are excited to see that you had a great experience with Carlin and our service team. We will look forward to meeting your service needs in the future. Thank you for leaving us a positive, yet constructive survey response. Have a spectacular day
Sincerely,
Verified CustomerWe are excited to see that you had a great experience with Darian and our service team. We will look forward to meeting your service needs in the future. Thank you for leaving us a positive, yet constructive survey response. Have a spectacular day
Sincerely,
We are excited to see that you had a great experience with Crystal and our service team. We will look forward to meeting your service needs in the future. Thank you for leaving us a positive, yet constructive survey response. Have a spectacular day
Sincerely,
As I walk into the service area indoors, I see Ann get up and walk away - to who knows where, so someone else had to help me. Paperwork and payment were taken care of at the desk and I just had to wait for my car to be pulled up for me to take back. So my car pulls up, I noticed there wasn't those disposable paper/plastic that they place on the car seat/floor when the guy driving it got out of the car. There was some black fabric shavings or something on the car seat. I decided to just ignore it because I just wanted to go home. As I drove out of the parking lot, I felt something besides my left left and it was a cord dangling down from under the steering wheel dashboard. I drove back to the service area and showed the people outside working what the issue was. Someone goes in to get Ann out to look at it. Ann comes out and doesn't say anything to me, but motions for me to get out the car. She looks at the dangling cord and handles it around, then says to me that it's the remote starter. She then proceeds to tell me that it's not working/not going to work, that it was pulled out, and that she had told me this before. Now I'm thinking to myself, the last time I talked to her Ann was on the phone Friday 11/1/24. Nothing about the remote start at all. So I tell her that she never spoke to me about this and I did not consent to anything about what she was telling me. She kept insisting her "argument" then she goes inside to look at paperwork.
Ann comes back out and says she thought I was someone else..... ....... How???? She was supposed to be my advisor. Wasn't it her job to make sure my car was taken care of? And then to say she didn't know who I was and that she thought I was someone else? Wow.
So Ann gets in my car and says the remote start works, and she will take the car to have someone put back the cord up under the dashboard. I told her that if the remote start actually doesn't work, then I will be coming back to have them fix it. She says "OKAY". I mentioned to her that I had requested for my car to be washed and asked if she had made sure to get it done. I told her the car looks filthy still. She then defends that the car has been sitting out, implying that's why it's dirty.... It was obvious the car was not washed at all, so she orders someone to go have the car washed "again". My car came back around looking like it was washed quickly, still had some dirt but I didn't care anymore at that point about the car being slightly still dirty. I got in my car and left the parking lot.
Before I had almost taken the highway exit to drive home, I put up my sun visor and noticed there was no oil sticker on my windshield. So I pull over to the side and tried to call Ann's direct line that she had provided last week, no answer as it went straight to voicemail. Then I called the line to the Hyundai service department and spoke to a guy that told me they are supposed to have had placed the oil change sticker on the windshield. I told them I will be driving back again and will be there in a few minutes. I arrive in the service department area and got out my car and walked inside the service desk area. At the same time I saw Ann walking towards my direction where the exit was and she didn't even acknowledge me. I figured she's in a rush to help another customer. So moved to the side a little and I kept walking a few more steps to get in the waiting line, no other customers were in line, and I hear Ann say out loud to me "don't look at me like that I didn't do anything to you" then she storms off outside. ............ I turned around and waited a few seconds for someone at the front service desk to help me. When I was called up, I mentioned that I had called a few minutes ago about getting my oil change sticker to be put on my windshield. The guy helping me said, Ann just went out there to put it on. ........ So Ann knew why I was there, she had my oil change sticker, did not acknowledge me or apologized, instead she decides to be rude to me. Wow.
While I was at the front service desk, I asked if they had the steering coupler they had removed to return to me. I also said I had called that in to make sure it would be kept to be returned to me. He asks when did I call, and then he says there's no notes or record of me calling or having that request in their notes. The person sitting next to him then says the call was made on Monday (114/24).
Someone else behind the desk said they will go to the shop and see if it is there and get it. That guy returns and tells me the mechanic had thrown it away. He brought along with him an undamaged steering coupler to show me, and describes to me what mine had looked like compared to the (new) one he was holding that was replaced. I'm standing there, with all the advisors sitting behind the front desk witnessing all of this, I said to the guy that was showing me the steering coupler that I had wanted the broken part returned to me. At that point, there's really nothing that can be done if it was already thrown away.
One last thing I requested before leaving was for him to show me if the oil change was done, to show me if it looked good, so atleast I'll have peace of mind that atleast the oil change was actually done. He was nice enough to show me and I was satisfied with that. I thanked him, we shook hands, and I got in my car to get out of there.
Really horrible experience that I had. I trusted them to provide good service. I bought that car from that location brand new many years ago. There were MULTIPLE oversight issues that broke my trust. All the other advisors around Ann helped me that day, no help or friendly service was provided from Ann - who was my assigned advisor. Not even a greeting, apology, or smile. Very poor service on her part.
However, I am thankful to the other advisors/workers that did help me!