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Five Star Hyundai

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(898 Reviews)
86
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Score Details

5 stars
86%
4 stars
7%
3 stars
3%
2 stars
<1%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
25
Total ReScores™
4.2
ReScore™ Average
86
Net Promoter Score ®

Business Details

About

Five Star Hyundai is in Macon Georgia. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Five Star Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today. Five Star Hyundai is in Macon Georgia. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Five Star Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(478) 345-8927
Open
Business Hours

Business Hours

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
8:00 AM - 2:00 PM
Sun
closed
* Eastern Time (Us & Canada)
3010 Riverside Dr. Macon, GA 31210
Get Directions
Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(898 Reviews)
Write a Review
Recent Reviews
KD
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Kevin D.
Bonaire, GA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/15/2024
0
Category: Service
Poor Service
In the 5 years I have owned my Genesis, I may have talked to someone at the service desk twice. Normally one's phone call to schedule service goes straight to voice mail and the call is never returned. I was forced to call the general manager to get a service scheduled before.
HT
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Herman T.
Phenix City, AL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/04/2024
1
Category: Service
Military Veterans Beware
Military Veterans Beware. I ‘m 21-year retired Army Sergeant First Class that needed a more comfortable vehicle for my bad back. My wife and I saved up money to be able to pay cash for a Van. We found 2015 Nissan Quest on a third-party website for Five Star Hyundai of Macon that is 2 hours away from Phenix City, AL. First, I found out from the salesman that the price advertised is the finance price and I would have to pay a higher price if I paid cash. My guess is they get big kickbacks from Banks when customers finance. Second, I was given an out the door price that appeared to be higher than expected. I talked to the Sales manager Keith about the price and he stated that he was collecting taxes for Alabama. As an Army Soldier I have purchased many vehicles in different states and have never had any dealerships collect taxes for another state. I will explain later why this is an issue. Third, I asked the dealership if I paid them could they deliver to me. I was told no they could not but I could pay a third party to deliver the van. While I was stationed at Fort Bragg, NC I had a dealership in Charlotte, NC drive my vehicle two and a half hours to my house. During this search for a vehicle, I had dealerships in Atlanta GA, Enterprise, AL, and Tennessee that agreed to deliver the vehicle free of charge. However, my wife liked the Quest over the Town and Country. So, we drove to Five Star Hyundai of Macon for this van with a cashiers check for over 12,000. The salesman John was very helpful and polite. However, I was paying cash and do not understand why the finance department was playing the waiting game. They over estimated Alabama taxes required but promised to send me a refund check because I paid with a cashier’s check. I have not received any money yet. The Quest had a DVD player that could not operate because the remote was missing. The sales manager agreed to order a remote and he give us a WE OWE- Delivery confirmation sheet. I started calling the salesman a week later for an update on the remote. He would tell me that Keith the Sales manager was working on it. I later start calling Keith the sales manger and he stated the remote was order and then he stop returning my many calls for an update. Finally, I able to reach him on 30 Dec 2023. He stated he was going to order the remote on 2 Jan 2024 and talk to accounting about the tax money they were supposed to pay to Alabama. He also said he would update me on Tuesday. I waited for him to call me but he never did. I called on Thursday and was told he is on vacation will not be back until next week. A man’s word means everything to me. If you say you are going to do something, do it. I believe the temporary tag will expire and we will have to park the Van before I hear from Five Star Hyundai of Macon. If I was given the opportunity to pay my Alabama Tax and transfer my Disable veteran tag to my van I would have been register in Alabama by now. Two Army Values are Integrity and Honor. I wish Five Star displayed these two values. I am worried that the Airman at Robins AFB and the Soldiers at Fort Moore will share the same experience I did at Five Star. Military Veterans Beware
Verified Customer
Macon, GA
2021 Hyundai Palisade
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2022
verified customerVerified Customer
10
Category: Service
Prompt response
First review caused a near immediate response and explanation. Things were taken care of that day!
Thanks for the prompt response Mr Land, you Rock!
Truly appreciate the level of care!
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/08/2022
Service Type: Repair
8
Category: Service
Jackie
Work was good and waiting space OK for the long waits, but return calls/phone communication etc are non existence.
ROBERT L., Service Manager from Five Star Hyundai responded on 04/08/2022 04:18 AM

Thank you for your response, we strive to give everyone 54 star service, but I failed you and for that I am truly sorry. Please call me at 478-803-8887 so we can discuss the issue. Thank you and have a great weekend!!! Again I am so sorry.

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net
ROBERT L., Service Manager from Five Star Hyundai responded on 04/14/2022 11:04 AM

Thank you for your response, we value as a customer and look forward to seeing you on your next visit. Have a great Easter and stay safe!!!!!!!!

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net
AK
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Ahmed K.
Macon, GA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Awesome work
Great service great management and crew workers
ROBERT L., Service Manager from Five Star Hyundai responded on 03/31/2022 02:39 PM

Thank you for your response, we look forward to seeing you on your next visit. Have a great weekend and stay safe and healthy!!!

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net
TB
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Tim B.
Forsyth, GA
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Good job
Good job
ROBERT L., Service Manager from Five Star Hyundai responded on 03/31/2022 12:44 PM

Thank you for your response, we look forward to seeing you on your next visit. Have a great weekend and stay safe and healthy!!!!!

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net
Verified Customer
Macon, GA
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Exceptional
Very good service, very fast service, knowledgeable
ROBERT L., Service Manager from Five Star Hyundai responded on 03/09/2022 03:29 PM

Thank you for your response, we look forward to seeing you on your next visit. Have a great week and stay safe and healthy!!!!!

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net
SH
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Shameki H.
Barnesville, GA
2017 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/08/2022
Service Type: Repair
verified customerVerified Customer
0
Category: Service
These people caused more damage to my vehicle!!!
Most horrible service I’ve ever experienced.
ROBERT L., Service Manager from Five Star Hyundai responded on 03/09/2022 02:05 PM

Thank you for your response, we strive to give everyone 5 star service, but we failed you and for that I am truly sorry. I have got with your warranty company and we will make things right. Again I am so sorry. Take care of yourself and stay safe and healthy!!!!!!

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net
KG
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Kelvin G.
Macon, GA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Awesome
Excellent customer service
ROBERT L., Service Manager from Five Star Hyundai responded on 02/28/2022 06:14 PM

Thank you for your response, we look forward to seeing you on your next visit.  Have a great week and stay safe and healthy!!!

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net
MS
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Mamie S.
Macon, GA
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great EXPERIENCE
I was treated with concern. I was completely satisfied with the people and service I received
ROBERT L., Service Manager from Five Star Hyundai responded on 02/28/2022 03:50 PM

Thank you for your response, we look forward to seeing you on your next visit. Have a great week and stay safe and healthy!!!!!!!

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net
Verified Customer
Macon, GA
2008 Hyundai Entourage
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great and friendly
The staff was very friendly and the time that it took to service our vehicle was the time they said it would take, they never disappoint.
ROBERT L., Service Manager from Five Star Hyundai responded on 02/27/2022 05:41 AM

Thank you for your response,  we look forward to seeing you on your next visit.  Have a great day and stay safe and healthy!!!

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net
JB
gravatar
Joi B.
Macon, GA
2018 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Service Experience
The service GREAT no frustration in and out!
ROBERT L., Service Manager from Five Star Hyundai responded on 02/14/2022 04:20 AM

Thank you for your response, we look forward to seeing you on your next visit. Have a great day and stay safe and healthy!!!!!

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net
Verified Customer
Atlanta, GA
2012 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
TSB P1326
Had my vehicle towed in for TSB P1326, from the start of my visit with Five Star Service Advisor showed their concern. Thru the process they keep me informed. Even with the part shortage I believe it was still done in a timely fashion.
ROBERT L., Service Manager from Five Star Hyundai responded on 02/07/2022 05:08 AM

Thank you for your response, we look forward to seeing you on your next visit. Have a great day and stay safe and healthy!!!!!!!!!!!!!

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net
Verified Customer
Augusta, GA
2022 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great buying experience
We drove 2+ hours and were in and out as fast as possible. Dealer gave us great value on our trade. Amanda was very nice and answered all our questions
ROBERT L., Service Manager from Five Star Hyundai responded on 02/03/2022 02:13 PM

Thank you for your response, we look forward to seeing you on your next visit. Have a great weekend and stay safe and healthy!!!!!

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net
Verified Customer
Griffin, GA
2021 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Awesome
The best dealership I’ve ever had to deal with. They make sure that they take care of their people. Would highly recommend to anyone!
ROBERT L., Service Manager from Five Star Hyundai responded on 01/22/2022 08:43 AM

Thank you for your response,  we look forward to seeing you on your next visit.  Have a great weekend and stay safe and healthy!!!

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net
KG
gravatar
Kelvin G.
Macon, GA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Use Drive Five Star Hyundai
Always good work on my car. Always courteous and professional.
ROBERT L., Service Manager from Five Star Hyundai responded on 01/14/2022 02:10 AM

Thank you for your response,  we look forward to seeing you on your next visit.  Have a great weekend and stay safe. 

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net
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