Business Solutions
English Español
SureCritic / Diesel Services / Flying Wrench Services
business image

Flying Wrench Services

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(170 Reviews)
100
Write a Review
SureCritic can help with retention for your business
Learn More

Score Details

5 stars
91%
4 stars
5%
3 stars
1%
2 stars
1%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
100
Net Promoter Score ®

Business Details

About

Flying Wrench Services began from humble beginnings in 2002, and grew from one medium service truck and one mobile mechanic to the three trucks and the group of mechanics we have today. To accommodate this growth and expansion, we recently moved to the new 10,000 square foot facility on Commercial Ave.

Throughout our history we have Flying Wrench Services began from humble beginnings in 2002, and grew from one medium service truck and one mobile mechanic to the three trucks and the group of mechanics we have today. To accommodate this growth and expansion, we recently moved to the new 10,000 square foot facility on Commercial Ave.

Throughout our history we have been active in the community, and maybe you've seen us in every 4th of July parade in Kingston? We are dedicated to our local community, and plan to stay here as your neighbors for a long time to come!

We are a member of the Better Business Bureau and the Kingston Chamber of commerce as a gesture of our serious commitment to Kingston and greater Kitsap County. We take pleasure in our small town roots and family beginnings, and would love to add you to our constantly growing family of valued customers!

So come see Bernie or Chad today! ...more

Categories
Diesel Services, Repair Shop, Auto Repair
Contact
(360) 638-0044
Closed
Business Hours

Business Hours

Mon
7:30 AM - 4:00 PM
Tue
7:30 AM - 4:00 PM
Wed
7:30 AM - 4:00 PM
Thu
7:30 AM - 4:00 PM
Fri
7:30 AM - 4:00 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
31516 Commercial Avenue NE Kingston, WA 98346
Get Directions
Flying Wrench Services' Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(170 Reviews)
Write a Review
Recent Reviews
RZ
gravatar
Robert Z.
Bremerton, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2022
10
Fixed problem a dealer caused
I took my F-350 to a Bremerton Ford dealer to have a recall performed. On the way home the check engine light came on. The Ford dealer said it wasn't their problem and wanted $2300 to fix it. I took the truck to the Flying Wrench. It was easy to schedule an appointment and the communication with them was excellent. The repair was done within a few days.

The dealer wanted $2300 to fix the problem they caused (failure to hook up a hose in the diesel exhaust fluid system, which caused DEF to stream out of the tank). Flying Wrench identified the issue and fixed it for $537. They also prepared the right documentation for me to recover the cost of the repair from the Ford dealer.
GC
gravatar
Greg C.
Gig Harbor, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/26/2021
10
Highly accommodating, fairly priced, great work.
Was referred by `a friend after my transmission install turned into head studs, valve adjustment, turbo install which I just didn't have the desire to do. As things go with 300k miles, something else inevitably needs to be replaced; in this case, rear main, radiator, and cranks seal. Communication was great throughout the process and I couldn't be happy with the work done. It's a bit of a haul from Gig Harbor, but I'll definitely go back for any major work.
PS
gravatar
Patrick S.
Silverdale, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/02/2020
#1 = TRUST. #2 = PROFESSIONALISM. #3 = EXCEPTIONAL SERVICE.
These three topics are always the top three for any business to excel and succeed. If you dont attain all three, no business can succeed. Flying Wrench possess ALL THREE. In todays world, I believe this is a difficult goal to attain and sustain. I dont normally write reviews, but this is an exception. Follow through and commitment to excellence is this shops top priority. Trust. Trust that it will be done correctly, and trust knowing they do what they say they're going to do. Bernie and his crew are the best I have come across spanning 25 years in Kitsap County. I am a retired Navy, very picky, and attention to detail is a must in any business I seek. Any diesel vehicle owner, especially coupled with a structured military background, is finicky and picky about performance and maintaining their rig in accordance with the manufacturers recommendations. I can tell you that my DP Coach will only see Flying Wrench's hands. No BS, straight forward, and unparalleled business approach with exceptional results time and time again. Rarely do I "cosign for a company" or write reviews, but I highly recommend Flying Wrench and will continue to actively recommend them.
Recommended
DC
gravatar
David C.
Kingston, WA
Dodge Cab & Chassis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/06/2020
verified customerVerified Customer
Contact with them was very easy and pleasant.
I had a situation where I had to deal with an "estate" vehicle. They did what I asked, and asked for further testing permission. Which, I granted. Many people might think a $600 bill for a vehicle "check over" to be excessive, but this must be put into perspective. I happened to have a lot of experience with the particular engine, but very little with the drive train/suspension. I feel the price they charged was quite reasonable, considering the option of going into something unguided, and spending much more than the vehicle is worth.
Recommended
Bernie B. from Flying Wrench Services responded on 11/09/2020 03:11 PM

Thank you for an awesome review and for giving us the chance to work with you!

JE
gravatar
John E.
Kingston, WA
Dodge Pickup
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/06/2020
verified customerVerified Customer
Excellent
As I have experienced before, The Professionals at Flying Wrench Services are the Top of The Line when it comes to doing a through and complete service on my Truck.
Recommended
Bernie B. from Flying Wrench Services responded on 11/09/2020 03:11 PM

Thank you for an awesome review and for giving us the chance to work with you!

JG
gravatar
JOHN G.
Bainbridge Island, WA
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2020
verified customerVerified Customer
1999 F350 Ford Crew Cab....
I found the service excellent. They explained the issues to me in detail, and took the time to go through the parts list, as they determined were needed.
All staff were friendly and polite.
Certainly, I would recommend this operation to anyone that has a diesel vehicle.......who wants to get professional service.
Recommended
JT
gravatar
JOHNNY T.
Silverdale, WA
Ram Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2020
verified customerVerified Customer
7500 Miles Service & Transmission checkout
Thank You for providing the 7500 mile service and doing a check on the transmission for me.
Good Quality Service & Knowledge Staff.
Recommended
MC
Mike C.
Seabeck, WA
Ford F-150
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/15/2020
verified customerVerified Customer
Category: Service
Mike was happy with the service but disappointed in the quote. Mike was quoted less than half the price than the service ended up being.
Recommended
JW
gravatar
JOHN W.
Kingston, WA
Dodge Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/13/2020
verified customerVerified Customer
These repairs hurt!
I now have approximately 25% of my purchase price tied up in maintenance and repair of my 11 yo mega cab diesel with 107,000 miles. That's because I'm planning on driving it for another 11 years and I want to keep all systems in excellent condition, but this one hurt.

The AC condensor failed, which pitched the belt, which took out the fan shroud, which f'd up the fan, which destroyed the radiator. That's a lot of parts and a shocking repair bill. Big enough, in fact, that I asked Bernie to explain his labor billing structure to me. (I like Bernie and felt it was appropriate to ask given the relationship we have developed.)

Bernie was completely gracious and open with me. He explained his shop's process for billing labor hours and I was relieved to learn that Flying Wrench does not use a book-determined labor amount like you friendly neighbourhood delership. In other words, you only pay for what you get and I can live with that.

I reccomend Flying Wrench to all my diesel driving friends.

Thank you Flying Wrench
Recommended
Bernie B. from Flying Wrench Services responded on 10/14/2020 02:38 PM

Thanks for the review. At times it expensive to keep theese rigs on the road, I have been chasing transmission problems with my 3rd gen, and it is frustrating. We are an open book here, and are an hourly shop. I appreciate that you trust us with your vehicle.

Thank you,

Bernie

RV
Rich V.
Poulsbo, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/26/2020
verified customerVerified Customer
Category: Service
Rich said the business is good. He said the business calls him when to drop off the vehicle and calls when to pick it up.
Recommended
JH
John H.
Seabeck, WA
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2020
verified customerVerified Customer
Category: Service
John said the service they did is what it needed. He will use them any time he needs service.
Recommended
MO
gravatar
Mike O.
Chevrolet Silverado 1500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2020
verified customerVerified Customer
Great service
The service at flying wrench was great! Text me every step of the way. That means a lot to me
Recommended
RA
gravatar
Reynold A.
Hansville, WA
Dodge Pickup
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/22/2020
verified customerVerified Customer
Hard to find clunk in front end of Dodge Ram 2500 Diesel.
I was looking for someone who was experienced in Dodge trucks and believe that I found that someone at Flying Wrench.
THANKS for all your hard work and extra efforts!
Recommended
Bernie B. from Flying Wrench Services responded on 09/23/2020 08:42 AM

Your truck was a tough one to locate the noise, but we found it. Thanks for your patience. Filing that one away in the memory bank! 

MH
gravatar
MIKE H.
Poulsbo, WA
Ford Super Duty F-250 SRW
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/19/2020
verified customerVerified Customer
They care about me.
They take the time to get to know you and what you need.
Recommended
Bernie B. from Flying Wrench Services responded on 09/23/2020 08:43 AM

Our customers are our family. With out you there would be no us.

Thats why we call it the Flying Wrench Family

CM
Cliff M.
PORT GAMBLE, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/12/2020
verified customerVerified Customer
Category: Service
Cliff said the business are good communicators, efficient, takes him in when he has a problem quickly, and is convenient.
Recommended
Bernie B. from Flying Wrench Services responded on 09/23/2020 08:43 AM

Thanks Cliff we try!

Businesses Near You
Harris Ford
33
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(3,556 Reviews)
STS Quality Auto Care
92
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(526 Reviews)
Basic Auto Services LLC
97
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(768 Reviews)
ARA Collision CARSTAR Seattle
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(254 Reviews)
Rolling Bay Automotive
87
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,078 Reviews)
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.