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Frank Hyundai

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(3,465 Reviews)
61
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
Original Review
Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5
257
Total ReScores
4.6
ReScore Average
61
Net Promoter Score ®

Business Details

About

Frank Hyundai is located in National City, CA. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. Whether you need an oil change or major repair, come see us today. We happily serve customers from neighboring San Diego communities, including Kerny Mesa, Chula Vista, and El Cajon! Frank Hyundai is located in National City, CA. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. Whether you need an oil change or major repair, come see us today. We happily serve customers from neighboring San Diego communities, including Kerny Mesa, Chula Vista, and El Cajon!

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(619) 474-5502

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
8:00 AM - 5:00 PM
Sun
closed
* Pacific Time (Us & Canada)
3150 National City Blvd. National City, CA 91950
Service Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(3,465 Reviews)

MM
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Monica M.
Orange, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/15/2022
10
Category: Service
Exceptional Customer service
I would like to thank your company for having excellent personnel in the sales department, I had excellent customer service experience when dealing with Mr. Wells, excellent support and very knowledgeable in all automobiles make, model and products. Chris Wells answer all questions and concerns I had during my visit at the dealership.

He also provided timely and helpful advice regarding vehicle I was searching for. He let me know all the important information regarding vehicle including its features. He was extremely attentive, and he listened to all my concerns with a great deal of patience. is a critical requirement for me. He has a caring approach; he is a true professional. Please accept my gratitude for an amazing experience. I would especially like to commend Chris for his professionalism and superlative skills.

LM
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LINDA M.
San Diego, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/08/2022
10
Category: Service
My experience at Frank Hyundai
I loved this place! I went in to look around and the sales people were very professional and actually did not pressure me which is one reason I don't like going to look for cars. But they made me feel confortable the whole time and just checked up on me once in a while. When I had questions they explained everything to me at a level I could understand and showed me the different features. Prices are excellent and I would recommend Frank Hyundai to my family and friends.

JV
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Jafer V.
San Diego, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great service
Super fast and very good service from everyone there
ADRIANA M. from Frank Hyundai responded on 04/05/2022 03:17 PM

On behalf of Ben and the rest of our team, thank you for the opportunity to service your Palisade.

Adriana Martinez
Customer Service Representative
(619) 474-5502 x 368
amartinez@frankmotors.com


MB
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Miguel B.
Chula Vista, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/25/2022
0
Category: Service
Long repair times
This dealer will take 2 days just to evaluate your car and then another 3 or 4 to make the proper repairs and when for obvious reasons you ask for a loaner guess what? They will put you on an infinite wait list that will take even longer and suggest you to contact corporate to file for a reimbursement rental program but corporate will take at least a week to evaluate if they can approve you for that program. So I don’t know why they do not make a contract with a rental company or find a way to not leave their customers with out a way to continue with daily needs! Very very dissatisfied
TRACY S. from Frank Hyundai responded on 03/28/2022 09:33 AM

I greatly appreciate you taking the time to express your frustration about the process we all must follow. My staff is working on improving with current resources. 

Tracy Salazar
Service Manager 
tsalazar@frankmotors.com 
619-474-1503 EXT 344

Verified Customer
San Diego, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
First service
Everything was excellent! The customer service absolutely perfect
TRACY S. from Frank Hyundai responded on 03/16/2022 07:37 AM

I greatly appreciate you  taking time to review your visit

Tracy Salazar
Service Manager 
tsalazar@frankmotors.com 
619-474-1503 EXT 344

JA
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Jorge A.
San Ysidro, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Nice service
Good quality service
ADRIANA M. from Frank Hyundai responded on 03/14/2022 11:17 AM

On behalf of Omar and the rest of our team, thank you for the opportunity to service your Sonata.

Adriana Martinez
Customer Service Representative
(619) 474-5502 x 368
amartinez@frankmotors.com


Verified Customer
Chula Vista, CA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/03/2022
Service Type: Maintenance
verified customerVerified Customer
8
Category: Service
better than before
new staff eager to perform their works better.
TRACY S. from Frank Hyundai responded on 03/04/2022 09:39 AM

I am happy to hear that my staff had a great customer service. I do see the need to go over some of our operations procedures and how we have the lay out of our shop. When can we connect?

Tracy Salazar
Service Manager 
tsalazar@frankmotors.com 
619-474-1503 EXT 344

AW
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Alanna W.
San Diego, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Excellent Service
Jaison has always been the biggest help everytime I have my car serviced at Frank Hyundai. Always very efficient. Would 10/10 recommend for anyone looking for a reliable dealer/service department.
ADRIANA M. from Frank Hyundai responded on 03/14/2022 11:15 AM

On behalf of Jaison and the rest of our team, thank you for the opportunity to service your Sonata.

Adriana Martinez
Customer Service Representative
(619) 474-5502 x 368
amartinez@frankmotors.com


BA
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Brenda A.
San Ysidro, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Service Dept
Omar made my service appointment at ease, Oil change and tire rotation made. Will definitely be coming back for future service!! Thank you!
ADRIANA M. from Frank Hyundai responded on 03/14/2022 11:15 AM

On behalf of Omar and the rest of our team, thank you for the opportunity to service your Santa Fe.

Adriana Martinez
Customer Service Representative
(619) 474-5502 x 368
amartinez@frankmotors.com


Verified Customer
Chula Vista, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Amazing service!!
Staff was super friendly and helpful when I had to come in for my maintenance. Shout out to Omar for helping me in my check in process and maintenance for my vehicle!
ADRIANA M. from Frank Hyundai responded on 03/14/2022 11:14 AM

On behalf of Omar and the rest of our team, thank you for the opportunity to service your Kona.

Adriana Martinez
Customer Service Representative
(619) 474-5502 x 368
amartinez@frankmotors.com


Verified Customer
San Diego, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
The representative was good.
The prices were a bit steep, but the person who was helping me was very informative and gave me options on what kind of service to conduct in my vehicle so I wouldn’t break the bank.
TRACY S. from Frank Hyundai responded on 03/07/2022 03:56 PM

Thank you for all the support and thank you on the behalf of Jaison  

Tracy Salazar
Service Manager 
tsalazar@frankmotors.com 
619-474-1503 EXT 344

Verified Customer
Chula Vista, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Good service
Fast
ADRIANA M. from Frank Hyundai responded on 02/25/2022 03:27 PM

On behalf of Omar and the rest of our team, thank you for the opportunity to service your Santa Fe.

Adriana Martinez
Customer Service Representative
(619) 474-5502 x 368
amartinez@frankmotors.com


WP
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Wendy P.
San Diego, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2022
Service Type: Repair
verified customerVerified Customer
2
Category: Service
Best service than recent years
My most recent visit was probably the best service I received at Hyundai in the last 10 years. The intake person was very friendly and accommodating and I really appreciated how helpful and friendly Kaitlyn was with updates and explanations
ADRIANA M. from Frank Hyundai responded on 02/23/2022 10:02 AM

On behalf of Kaitlyn and the rest of our team, thank you for the opportunity to service your Elantra.

Adriana Martinez
Customer Service Representative
(619) 474-5502 x 368
amartinez@frankmotors.com


Verified Customer
Spring Valley, CA
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/21/2022
Service Type: Maintenance
verified customerVerified Customer
1
Category: Service
Skip it
Go to a different dealership.
TRACY S. from Frank Hyundai responded on 02/21/2022 02:05 PM

Your opinion is extremely important to me.  i would greatly appreciate a phone call in return to speak to you about your experience.  I am going to to implement changes in our dealership and greeting feedback from you would help guide me on how to move froward. 
thank you in advance if i phone conversation is not possible please feel free to email me at any time.  

Tracy Salazar
Service Manager 
tsalazar@frankmotors.com 
619-474-1503 EXT 344

Verified Customer
San Diego, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Easy in and easy out
Went in for basic maintenance I was in and out within an hour.
ADRIANA M. from Frank Hyundai responded on 02/22/2022 11:18 AM

On behalf of Ryan and the rest of our team, thank you for the opportunity to service your Elantra.

Adriana Martinez
Customer Service Representative
(619) 474-5502 x 368
amartinez@frankmotors.com

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