Service Department's Reviews

4.8

(6,632 Reviews)

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Recent Reviews

Valerie C.

Old Bridge, NJ

06/22/2024

Category: Service

LIES, LIES AND MORE LIES!!!

My 2019 Tucson has ONLY ever been serviced by Freehold Hyundai (or has it?)
I say this because I am beginning to have doubts that they ever fixed anything.
Once again, my Tucson is blowing driver’s side brake lights even AFTER a new wiring harness and bulb was installed a mere 5 months ago.
Paperwork from January states an OEM bulb was installed, yet when it blew and went in for service on 6/20/24, they claim the problem was the fact that it wasn’t a factory bulb?!?!
The service manager even said “we must have put in a non-OEM bulb last time” WHAT?!??
Unfortunately, I’ll have to go back up there and bring this to their attention yet again and listen to more of their backpedaling.
I’ll wait for Corporate to contact me again after they read our Customer Satisfaction Survey…if I even get one since their computers were down.

Gregory K.

Jamesburg, NJ

10/17/2023

Category: Service

Third Purchase with continued satisfaction

Once again I had the pleasure of dealing with Freehold Hyundai and specifically Salesman Matthew Carlin. Matt made my 3rd purchase a delightful transaction explaining all the new and old features of my Hyundai Elantra. See Matt for a no pressure and easy car buying experience. You will be glad you did.

Cynthia T.

Jackson, NJ

07/19/2023

Category: Service

Quick Buying Process

We had a great experience and Matt (Carlin) listened and accommodated.
My husband was dreading the whole buying process but we were in and out in under 3 hours which included looking at a few cars and test driving.

jamie b.

Englishtown, NJ

04/25/2023

Category: Service

Purchased another Tucson

Recently purchased another hyundai vehicle from Matthew Carlin. This is the fifth vehicle we have purchased in the last six years from him and wouldn't buy from anyone else. He is extremely personable, knowledgeable, helpful, no pressure, and honest. He makes car buying pleasant and easy. No stress. Just an easy and pleasurable experience. Matt is the best!!

Jason F.

East Brunswick, NJ

03/24/2023

Category: Service

Buy Elsewhere - Don't Be Lied to and OVERPAY

I strongly recommend people consider shopping for a Hyundai at a different dealership. The sale tactics, pressure and lies from your "friendly" salesperson and sales managers are quite disturbing.

I was in need of multiple vehicles this week. The pressure to make a decision before others interested in your vehicle buy it was significant. Their lies about the price structure was most disturbing. On my subsequent visit for a 2nd vehicle, a couple of days later, I sensed that the pressure and lies about the pricing were too significant. As I drove home, I called another nearby Hyundai dealer. I told them the model and trim I was looking at elsewhere, and after two short [under 5-minute calls] I got not only the price I wished to pay for the vehicle, but below that price! This is after Freehold Hyundai said that they were losing significantly on the 1st vehicle purchased and we were asking for a price that was not feasible.

In two under 5-minute calls to a different dealership, I obtained the same car / trim for about $3,000 less than the "bottom-line" price at Freehold Hyundai. $3,000!!!

Don't waste your time, be manipulated and lied to. Go elsewhere.

josette r.

Neptune, NJ

03/21/2023

Category: Service

Great!!!

Matt our salesperson was very informative. He made buying a car non stressful. The customer service was excellent. I would recommend this dealership and Matt to others.

Barry F.

Marlboro, NJ

03/08/2023

Category: Service

I am 78 years old and of all my car purchases Mat Carlin has provided best service ever

Mat Carlin has gone above and beyond helping us with purchase of our Tucson. He answered all hour questions about car. He is extremely knowledgeable about Tucson. He even gave my wife a tutorial on car operation. We would never purchased without Mat's input.

Joe P.

Perrineville, NJ

03/02/2023

Category: Service

Matt Carlin is the best

Matt Carlin is a pleasant well knowledgable salesman. He made my wife and I feel very comfortable and answered all our questions. This was one of if not the best car buying experiences we had. Come ask for Matt.

Kathy D.

Toms River, NJ

02/22/2023

Category: Service

Matt Carlin

Matt Carlin was very helpful. He answered all of our questions before the sale and was very helpful with questions I had after buying the car. He was very friendly and professional.

Nicol K.

Scotch Plains, NJ

02/10/2023

Category: Service

Five Stars for Matt Carlin and the Freehold Hyundai Team

Picked up my new Genesis last night and Matt was very knowledgable about the car, had everything ready and made the process super easy. Would highly recommend him and the dealership.

Lori M.

Jamesburg, NJ

02/07/2023

Category: Service

"Next Level" customer service! Highly recommend.

This dealership really knows how to provide 'next level' customer service. Most buying experiences are stressful.. but not here. We had the absolute pleasure working with our salesman Matt and he helped us get into a new Genesis GV70. Matt is an amazing human being with a ton of knowledge on the vehicles. He is patient, explaining all the ins/outs of the vehicle, has a great personality and was not pushy throughout the entire experience. Clay and Ephram (in finance) were amazing as well.
I highly recommend Matt, and kuddos to the entire dealership for your service and support throughout the entire process. You guys get it and I appreciate all your efforts to change the car buying experience.

Scott .

Somerset, MA

02/03/2023

Category: Service

Excellent sales

I drove 4 hours to get here, with one vehicle I wanted. The sales team (Matt and Kevin), and manager Brian were awesome. They did everything possible to get me in this vehicle, with a not so good trade, so that I didnt have to drive all the way back. The 4 hour drive home in my new (slightly used) Genesis was great (even with the traffic). Thank you, highly recommend. Scott

monserrat t.

Iselin, NJ

02/02/2023

Category: Service

the girls that take care of service

i have a problem with when you hang up on me after i told her that my car dont turn on when it cold outside, and have a bad attitude this is not right she should get fired

Ann Marie R.

Freehold, NJ

01/29/2023

Category: Service

Tucson 2023

Dealing with Matt Carlin was a pleasure. He was very professional, friendly. Made the process of buying painless. This is the second time we dealt with Matt and the third Hyundai we bought from this dealership. Would definately do it again.

Evan L.

Englishtown, NJ

01/23/2023

Category: Service

Venue

Good experience will def be going back to Matt Carlin for his expertise

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