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Friendly Automotive

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(449 Reviews)
0
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
0
Net Promoter Score ®

Business Details

About

We are your number 1 auto repair shop in Yakima and surrounding areas. We are your number 1 auto repair shop in Yakima and surrounding areas.

Categories
Oil Change, Repair Shop, Tire Sales and Repair
Contact
(509) 452-7373

Business Hours

Mon
7:30 AM - 5:00 PM
Tue
7:30 AM - 5:00 PM
Wed
7:30 AM - 5:00 PM
Thu
7:30 AM - 5:00 PM
Fri
7:30 AM - 5:00 PM
Sat
9:00 AM - 2:00 PM
Sun
closed
* Pacific Time (Us & Canada)
501 S First Street Yakima, WA 98902
Friendly Automotive's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(449 Reviews)

TM
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Tina M.
Toppenish, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2023
8
Great service
I have appreciated Friendly Automotive's good services on my vehicles. Then every time they get done with their good work they take it out for test drive, & that gives me an extra security for my safety. Plus, they have good coffee & I always enjoy their pop corn while waiting for my vehicle. They are really helpful with any questions That I am seeking to find out.

JG
Janet G.
Yakima, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/22/2020
verified customerVerified Customer
Category: Service
Janet said they are courteous, fast, and treated her well.
Recommended

KD
Kurt D.
Washington
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/20/2020
verified customerVerified Customer
Category: Service
Kurt said the staff did as he asked and it was a good job. He is happy with the results.
Recommended

GL
German L.
Yakima, WA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/08/2020
verified customerVerified Customer
Category: Service
German said the staff are good.
Recommended

VM
Valerie M.
Washington
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2020
verified customerVerified Customer
Category: Service
Valerie said that the place was very good to her, were an excellent company and did really well for her.
Recommended
Damion T. from Friendly Automotive responded on 03/30/2020 02:44 PM

Thank you for coming in!

Damion Todd
Store Manager
509-452-7373

BR
Bruce R.
Yakima, WA
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/28/2020
verified customerVerified Customer
Category: Service
Bruce said it took a week for them to get back to him. He was quoted a price and when the vehicle was delivered it was much higher. He is very disappointed with the outcome of the transaction. He would not recommend the business for service due to these issues.
Not Recommended
Damion T. from Friendly Automotive responded on 03/30/2020 02:43 PM

We are sorry to hear you were disappointed. We did try to call, but no response. As for the price being higher, the first price was for diagnostics, the second was for the part and installation which would not have been done without authorization. Thank you for coming in and good luck in your future endeavors! 

Damion Todd
Store Manager
509-452-7373

MS
Mike S.
Yakima, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2020
verified customerVerified Customer
Category: Service
Mike said he likes the service provided and they have helped him out so many times on short notice. They do a good job and he appreciates this.
Recommended
Damion T. from Friendly Automotive responded on 03/30/2020 02:44 PM

Always a pleasure! 

Damion Todd
Store Manager
509-452-7373

CJ
Curtis J.
Wapato, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2020
verified customerVerified Customer
Category: Service
Curtis said the staff were great, they provide excellent service and they are helpful.
Recommended

AC
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AMANDA C.
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/12/2020
verified customerVerified Customer
Survey
This place is a good place to go because they're friendly and they usually try to help you the only problem is when you ask them to get your vehicle. And I'm certain time such as I've dropped it off at 8 in the morning and needed it to be done by 1 and they all call me about 2:30 to tell me it's done when I needed to get my son at that time the only other problem that I've had with them is that they told me it was going to be a certain price to get our brakes put on and router and then they try to charge me double what they told me because they said that the price they quoted me was only for the front brakes and routers not for both back and front when I told them numerous times that I needed both of them to be done at the same time
Recommended

LL
Leo L.
Sunnyside, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2020
verified customerVerified Customer
Category: Service
Leo said the staff provides great customer service and are honest.
Recommended

EE
Edward E.
Toppenish, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2020
verified customerVerified Customer
Category: Service
Linda said this business provides quick service from friendly, dedicated employees.
Recommended

WS
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WAUNDA S.
Yakima, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2020
verified customerVerified Customer
Work done on my rig..
Felix and his crew are awesome, very knowledgeable/ professional. I've had a lot of work done on my Jeep and they make me feel very safe on the road and they don't recommend work I don't need or talk down to me because I'm a female, that's why I choose them!!
Recommended

KB
Ken B.
Yakima, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2020
verified customerVerified Customer
Category: Service
Ken said the staff did a good job.
Recommended

KM
gravatar
KEVIN M.
Yakima, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2020
verified customerVerified Customer
Thank you
You helped me out tremendously.
Recommended

VF
Vicky F.
Washington
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/18/2020
verified customerVerified Customer
Category: Service
Vicky said she took the vehicle in and they told her it wasn't worth putting any money into. She appreciates their honesty , but thinks they should have seen those problems, when she had it in a month ago and put $1700 into it.
Recommended
Damion T. from Friendly Automotive responded on 01/20/2020 03:22 PM

We are sorry for the bad news about your car and can understand your frustration when spending almost $1600 including tax on repairs. We usually try to let our customers know that when sealing up coolant leaks on an older vehicle, the pressure goes to the next weakest point and can begin to leak there in the future. We try to give as much information as possible and let everyone make their own judgement call on whether it is worth the risk to go ahead with repairs. While it is difficult to predict what will happen in the future, the fact that it was sealed up in October and didn't start to have problems until January is not bad. We hope you keep us in mind for future repairs and also for pre-purchase inspections. 

Damion Todd
Store Manager
509-452-7373

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