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Friendly Automotive West

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(577 Reviews)
-33
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
-33
Net Promoter Score ®

Business Details

About

Automotive Maintenance and Repair shop established in 1954. New name, same great service! Automotive Maintenance and Repair shop established in 1954. New name, same great service!

Categories
Oil Change, Repair Shop, Tire Sales and Repair
Contact
(509) 966-1090

Business Hours

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
9:00 AM - 2:00 PM
Sun
closed
* Pacific Time (Us & Canada)
5812 Summitview Ave Yakima, WA 98908
Friendly Automotive West's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(577 Reviews)

SD
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Shirley D.
Yakima, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/19/2024
0
Didn't fix my brakes almost got in an accident
I had my motorhome in the shop last year twice before I went to camp in July to fix my brakes they kept telling me my brakes are okay I had to pump the motorhome brakes ever since I got the motorhome and then I went to Camp the end of July I came back August 2nd and almost got in a wreck with the semi coming back because my brakes went out it got hot from pumping it and I took it had it told in and he wouldn't refund me the towing fee he said my break for okay it was in there for two days after that and they still said my brakes were fine and he wouldn't fix them he told me never to come back to his shop no more I would never recommend anybody to go there anymore

KH
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Kat H.
Yakima, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/25/2023
0
Fairly sure the manager would have hit me.
After a one minute conversation where we addressed two obvious mistakes they had made at our expense, the male manager came at me and stopped within an inch of my face and screamed profanities at me and my 75 year old mother. His wife, manager had to literally pull him back. Meanwhile they held my credit card and car keys and would not return either. I never once raised my voice until I felt threatened, then I just asked over and over to pay and get my keys. They continued to verbally abuse my mother and me. Do NOT subject yourself to this type of behavior anywhere, these people should not be allowed to deal with the public. Remember this entire encounter was a result of being called out on their own incompetence.

SO
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Shawnee O.
Selah, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/11/2022
10
Feel safe here!
Friendly Automotive has been taking care of my vehicles for the last five years and I have never had a bad experience or felt like they were taking advantage of me. The staff is fantastic and the owner is really nice. Thanks so much for keeping my car in tip-top shape!

TC
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Terry C.
Yakima, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/22/2020
Unprofessional
Friendly's Advisor John Olson needs an attitude adjustment.
My visit there wasn't friendly.
Won't go back!!
Not Recommended

SB
Susan B.
Washington
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2020
verified customerVerified Customer
Category: Service
Susan said the staff were nice and courteous. They did a great job on her vehicle.
Recommended

DS
David S.
Yakima, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2020
verified customerVerified Customer
Category: Service
David said he is happy with the service and the staff does a good job.
Recommended

JV
Joseph V.
Yakima, WA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/28/2020
verified customerVerified Customer
Category: Service
Joseph said he was pleased with the experience, however, he could always stand to be more pleased with less of a cost.
Recommended

ES
Elaine S.
Washington
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2020
verified customerVerified Customer
Category: Service
Elaine said the service was quick and friendly.
Recommended

SW
Scott W.
Yakima, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2020
verified customerVerified Customer
Category: Service
Scott said the services are fast and provide kind customer service,
Recommended

JH
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JON H.
Selah, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2020
verified customerVerified Customer
Friendly Service
Thank you to the team at Friendly Auto, they once again took care of my wife and I, answering questions after hours. Thank you Felix, John, and co.
Recommended

DW
Darren W.
Yakima, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2020
verified customerVerified Customer
Category: Service
Darren said he received good customer service.
Recommended

V
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Valued Customer
Yakima, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2020
verified customerVerified Customer
Great service, great people, very honest service!
Always a good experience. No muss no fuss, they get the work done in a timely matter and get you on your way. 5 star service every time!
Recommended

JF
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JOSEY F.
Naches, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2020
verified customerVerified Customer
My service
Love these guys! Totally trust them with my auto needs. Have been going to this same location since 2008!!!
Recommended

PT
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PAUL T.
Yakima, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2020
verified customerVerified Customer
Friendly Staff
Felex and staff are great to talk to and answer my questions with a smile. Advice is given when asked for. Felix turned me on to Nokian tyres for "snow" and I really like them. Thinking bout trading my Bridgestones for Nokian SUV's.
Recommended

LG
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lanny g.
Yakima, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/19/2020
So sad!!
Spent over &2500 and issue was not fixed.
Will not recommend
Not Recommended
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