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G & G Hyundai

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(247 Reviews)
78
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
Original Review
Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5
2
Total ReScores
4.5
ReScore Average
78
Net Promoter Score ®

Business Details

About

G & G Hyundai is part of the G & G Car and Truck Supercenter located in Dodge City, KS. Our Service Center is fully equipped to take care of all of your vehicle repair and maintenance needs. Call us today to schedule an appointment. We look forward to seeing you soon! G & G Hyundai is part of the G & G Car and Truck Supercenter located in Dodge City, KS. Our Service Center is fully equipped to take care of all of your vehicle repair and maintenance needs. Call us today to schedule an appointment. We look forward to seeing you soon!

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(620) 225-4126

Business Hours

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
7:30 AM - 12:00 PM
Sun
closed
* No Time Zone Provided
404 South Second Avenue Dodge City, KS 67801
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(247 Reviews)

Verified Customer
Satanta, KS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great Service
My Palisade oil change and service was done in a timely manner. The service representative was very helpful and friendly.

Verified Customer
Garden City, KS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2021
Service Type: Repair
verified customerVerified Customer
9
Category: Service
Got my oil changed.
They got me in and out pretty fast.
Traci W., Advertising and Marketing Manager from G & G Hyundai responded on 10/27/2021 06:44 AM

Thank you for the great review.  Your business is important to us and we read reviews carefully.  Our scheduling is very tight and we very much appreciate your patience in getting in for routine service.  Thank you again for your business!  Traci Wentling


Verified Customer
Leoti, KS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great Service
They serviced my car at time scheduled and were quick. Also they informed me of what all they did.
Traci W., Advertising and Marketing Manager from G & G Hyundai responded on 09/20/2021 11:32 AM

Thank you for taking the time to give us a review and thank you for the five stars.  We very much appreciate your business!  Traci Wentling


DE
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Debra E.
Buffalo, OK
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
G&G
Everyone is very kind and helpful but not pushy and this is something we really like
Recommended
Traci W., Advertising and Marketing Manager from G & G Hyundai responded on 06/21/2021 07:39 AM

Thank you for the feedback and for the great review and we very much appreciate your business!  Traci Wentling


GB
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Galen B.
Liebenthal, KS
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/12/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Service department
Service department needs improvement
Recommended
Traci W., Advertising and Marketing Manager from G & G Hyundai responded on 06/14/2021 12:52 PM

I am sorry that we were not able to foresee which part would be necessary to fix your vehicle.  Your hatch has two different lifts and we had to diagnose which lift was causing the concern before we could order the part.  It isn't feasible to keep all parts in stock when they so frequently become obsolete with new models coming out all the time.  I know you were frustrated and sincerely apologize for the inconvenience.  We very much appreciate your business and thank you for your feedback.   Traci Wentling


DF
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Diana F.
Hays, KS
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/17/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Terrible service
Tom the service person at first was kind, I took in my vehicle for a interior light issue but I explained to him during the time I bought the vehicle I was told I could get a free detail service and a free oil change. He said that is not something they offer. I said yes it is, because that is what the sales agent told me so I expect that to be included since this is the first and likely only time I will be utilizing this service. Tom didn’t say much after but when I dropped the car off on Sunday. I made sure to write that it needed a detail service done also. My vehicle was done Monday, he said he didn’t have time to do my detailing. I asked him when he will have time? He said not until Wednesday, I told him to book it for Wednesday then. Keep in mind, I don’t live in dodge city and I had to BORROW a car to be able to head home for work in Hays KS. He seemed very upset that I was willing to do that, but I knew what I was promised and I was upset that he was acting like I was crazy for having that expectation. Wednesday comes, I ask my mom to pick up the vehicle and when I was I was LIVID, I was so upset I could not think. They vacuumed the vehicle, I asked for a detail service and they only vacuumed it. I had my car stay in dodge city for an extra two days for a man to vacuum it?!?! No sir, no ma’m...that is not okay. So we spoke to a manager of course, I cannot remember his name. He understood immediately what service we where talking about but he said unfortunately he is booked up for another week so he wouldn’t be able to get me in for some time. This personally upset me because clearly I don’t have time to come back and trade my vehicle, that’s a lot of driving. Ultimately we figured out a way to work. During the wait for the appointment the interior lights blew a fuse again, so we called and asked them to fix it, they said they would but it would have to be rescheduled for later. Again, this was already inconvenient and for them to not prioritize someone who has been dicked around was disturbingly unprofessional. Finally the appointment was set, they gave my mother a temporary cat while they worked on it which I thought was very nice of them. I got a call from someone saying that The interior lights where fixed, I asked them if the detailing was done? They said “uggh, no? There isn’t a detailing service listed” which is upsetting to hear, my mother reached management again and was able to schedule that the following day. She received the car, she said they did a good job. At that point I was upset about how long it took but at least it got done. I drove to pick up my car, then I wondered where they put some things so I looked in the trunk....

THEY DIDNT CLEAN THE TRUNK AND LEFT A TRASH BAG FULL OF TRASH IN THE TRUNK.
I don’t know why this place is so unprofessional, I had high hopes when I bought my car everything seemed great but this experience makes me want to never recommend H&M’s to anyone which is a damn shame because my boyfriend and his father where both wanting to get Hyundai’s because of how good the mileage is on my car. We will just go to Wichita.
Not Recommended
Traci W., Advertising and Marketing Manager from G & G Hyundai responded on 03/22/2021 09:31 AM

Every new Hyundai is meticulously detailed and filled with fuel before delivery.  We do apologize for the rudeness you received from one of our managers.  The service repairs were fully covered by factory warranty.  During the first warranty repair visit, we washed and vacuumed the vehicle but no complete detail was performed.  We believe the demand to detail the vehicle was unreasonable after it had been in your possession for more than three years and in its current abused and lived-in condition.  However, the detail department was instructed to do a complete detail on the vehicle upon completion of the second warranty repair.  Management instructed the detail department to save everything within the car because we had no way of knowing what was trash and what might be valuable to you.  Our mistake was to fail to tell you that this sealed bag was in the trunk.  We regret the entire situation but feel we handled it the best possible way at the time.


RH
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Ronald H.
Dodge City, KS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/15/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hyundai service
Competent and friendly service
Recommended
Traci W., Advertising and Marketing Manager from G & G Hyundai responded on 11/16/2020 02:13 PM

Thank you very much for taking the time to give us a review as we know your time is valuable.  We appreciate the kind words and we very much appreciate your business!  Traci Wentling


Verified Customer
Satanta, KS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
The service was fast and friendly.
Recommended
Traci W., Advertising and Marketing Manager from G & G Hyundai responded on 11/02/2020 07:15 AM

We thank you very much for taking the time to give us a review.  We appreciate the great feedback and are very pleased with your assessment of the dealership.  We sincerely appreciate your business and look forward to seeing you at your next service appointment.  Traci Wentling


RC
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Richard C.
Garden City, KS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Always a joy people are friendly, place is clean.
Recommended
Traci W., Advertising and Marketing Manager from G & G Hyundai responded on 09/17/2020 11:31 AM

Thank you for the great review.  We very much appreciate your business!  Traci Wentling


Verified Customer
Dodge City, KS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/10/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quality service
I was very satisfied with the work that I had performed on my Sonata.
Recommended
Traci W., Advertising and Marketing Manager from G & G Hyundai responded on 08/12/2020 07:29 AM

Thank you for the feedback and we are very pleased that you were completely satified.  Thank you for the five stars!  Traci Wentling


CS
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Charles S.
Dodge City, KS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/22/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
G & G is great
Good services, fair prices.
Recommended
Traci W., Advertising and Marketing Manager from G & G Hyundai responded on 08/12/2020 07:30 AM

Thank you so much for taking the time to give us a review!  We very much appreciate you!  Traci Wentling


WW
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Whitney W.
Cimarron, KS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2020
So helpful!
G&g always takes care of me! Tom is always so nice in the service department and makes sure everything gets taken car of!
Recommended
Traci W., Advertising and Marketing Manager from G & G Hyundai responded on 06/30/2020 06:35 AM

Thank you for taking the time to complete Hyundai's survey as we know your time is valuable.  We promise to always strive to earn those five stars.  We thank you for the kind words and we very much appreciate your business!  Traci Wentling


Verified Customer
Dodge City, KS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly & Knowledgable!!!
Great place to take your vehicle. Very knowledgable and friendly.
Recommended
Traci W., Advertising and Marketing Manager from G & G Hyundai responded on 06/30/2020 06:27 AM

Thank you very much for taking the time to fill out Hyundai's survey as we know your time is valuable!  We promise to always strive to earn those five stars and please know that we sincerely appreciate your business!  Traci Wentling


AP
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Ann P.
Meade, KS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
People
Good service
Recommended
Traci W., Advertising and Marketing Manager from G & G Hyundai responded on 06/29/2020 08:13 AM

Thank you for taking the time to fill out Hyundai's survey as we know your time is valuable.  We promise to always strive to earn those five stars and we sincerely thank you for your business!  Traci Wentling


Verified Customer
Cimarron, KS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Service with Safety
Had to bring my car in on a recall. Had a nice cup of coffee while I waited. Service was completed in the 1/2 hour that was projected by the friendly service manager. While I waited I was glad to see the dealership had someone disinfecting surfaces in the waiting area. She was friendly as well and wanted to know if there was anything she could do for me. There wasn't but I appreciated her asking.
Recommended
Traci W., Advertising and Marketing Manager from G & G Hyundai responded on 06/24/2020 01:39 PM

Thank you for taking the time to give us a review as we know your time is valuable.  We promise to always strive to earn those five stars and we sincerely thank you for your business!  Traci Wentling

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