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SureCritic / Auto Repair / G And R Muffler And Brake
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G And R Muffler And Brake

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(63 Reviews)
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Score Details

5 stars
85%
4 stars
11%
3 stars
<1%
2 stars
<1%
1 star
3%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average

Business Details

Categories
Auto Repair, Oil Change
Contact
(678) 635-8199
Closed
Business Hours

Business Hours

Mon
8:00 AM - 5:30 PM
Tue
8:00 AM - 5:30 PM
Wed
8:00 AM - 5:30 PM
Thu
8:00 AM - 5:30 PM
Fri
8:00 AM - 5:30 PM
Sat
8:00 AM - 2:00 PM
Sun
closed
* Eastern Time (Us & Canada)
104 Glen Iris Drive Monroe, GA 30655
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G And R Muffler And Brake's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(63 Reviews)
Write a Review
Recent Reviews
BC
gravatar
B and M C.
Loganville, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2018
Amazing work great service friendly environment
This shop is hands down the best I've ever used... from The quality of the work to the ppl who kept me up to date on the status of the work being done. Great job thank you our Z-28 couldn't sound better....
Recommended
JB
gravatar
Jake B.
Monroe, GA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/06/2018
Greg told me to get the f*ck out of his shop.
I'm very shocked at the audacity of Greg, the owner.

I have done business with this shop twice. The first time, Greg installed some catalytic converters on my F150. He installed one side backward (noted by arrow & word "Flow") which wasn't a big deal.

During my second visit for an exhaust manifold gasket, I mentioned it and asked him if he could correct. He said he would and said he did in fact swap when I picked it up.

Fast-forward to today, I figured I would try him out for brakes on the same F150. Before leaving, I decided to take a look and noticed that the catalytic converter he originally installed was STILL backward.

I drove up and told him I was interested in brakes but needed to fix the catalytic converter first. He told me he doesn't own the shop (it is called Gregg's muffler & brake and he has always identified himself as the owner during my visits) and that I did not give him any money for work on my truck, ever.

I figured maybe he just didn't remember so I started telling him about when I was in there and what all he had done to the truck. He cut me off in the middle of my sentence, repeated that it wasn't his shop and I haven't given him any money, then told me to get the f*ck out of his shop.

As a small-business owner, I am really shocked at the situation. I went there with the intention of spending more money even after the botched job and lies about correcting that botched job and was then run out of the shop by someone named Greg (who apparently is not the owner on days when problems are present).

Guys like this give automotive shops a poor name. I can't imagine what kinds of things this place does to people who are not familiar with automotive repairs.

PS, I have never, ever left a review for any business but to be told to get the f*ck out while having a decent conversation is unacceptable in a business or any other setting.
Not Recommended
WM
William M.
Georgia
Ford Econoline
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2017
verified customerVerified Customer
Category: Service
Spoke with Belyl. She said the employees were good and they did a good job. The service was done perfectly.
Recommended
JB
Joshua B.
Georgia
Ford Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2017
verified customerVerified Customer
Category: Service
Joshua said they provided great service and everything was fine.
Recommended
DM
Dolores M.
Georgia
Toyota Camry
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/10/2017
verified customerVerified Customer
Category: Service
Dolores said this business was really good. She was very pleased with their service.
Recommended
PP
Patricia P.
Georgia
Honda Civic
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/09/2017
verified customerVerified Customer
Category: Service
Spoke with Jennifer. She said the business provided good service.
Recommended
SG
Samuel G.
Georgia
Jeep Wrangler
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/04/2017
verified customerVerified Customer
Category: Service
Samuel said this business provided exceptional service. They were helpful and knowledgeable. They took care of the problem.
Recommended
DF
Dan F.
Georgia
Chevrolet Silverado
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/03/2017
verified customerVerified Customer
Category: Service
Dan said he was very disappointed after he called because he had an oil change and tire rotation coupon for $19.99. It was not honored. He made sure that was the cost when he arrived for his appointment at 2 p.m., but he was charged $28.40 when it was done. He was treated so badly by the two men who performed service that they have lost him as a customer. He would like an apology from them.
Not Recommended
TC
Tydre C.
Georgia
Oldsmobile Cutlass
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/03/2017
verified customerVerified Customer
Category: Service
Tydre said the staff is friendly. He has no complaints about the service and he liked the experience.
Recommended
JW
John W.
Georgia
Mercury Mountaineer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/02/2017
verified customerVerified Customer
Category: Service
John said this business did a pretty good job on his vehicle.
Recommended
QG
Quadrick G.
Georgia
Ford Mustang
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/19/2017
verified customerVerified Customer
Category: Service
Quadrick said the customer service was good. The service was quick. He was out of there within 30 minutes.
Recommended
SB
Steve B.
Georgia
Jeep Grand Cherokee
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2017
verified customerVerified Customer
Category: Service
Steve said they did a good job.
Recommended
LM
Lawrance M.
Georgia
Dodge Pickup
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/14/2017
verified customerVerified Customer
Category: Service
Lawrence said the business does great work. There was some confusion about the price. They communicated the service would be $300, but it was $600.
Recommended
DP
Dene P.
Georgia
Ford Mustang
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/13/2017
verified customerVerified Customer
Category: Service
Dene said he needed his muffler fixed and he didn't know them.
Recommended
Gregg M. from G And R Muffler And Brake responded on 04/15/2017 05:58 AM

THANKS FOR THE REVIEW!

RW
Randy W.
Georgia
Chevrolet Blazer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2017
verified customerVerified Customer
Category: Service
Randy said this business did what they said they would do.
Recommended
Gregg M. from G And R Muffler And Brake responded on 04/15/2017 05:59 AM

THANKS FOR THE REVIEW!

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