Gary Rome Hyundai is like no other dealership you will drive into. We have knowledgeable sales associates, highly trained service technicians, a fully stocked parts department, a large inventory and a professional management staff. We are conveniently located on Whiting Farms Road in Holyoke, MA. Come see us today! Gary Rome Hyundai is like no other dealership you will drive into. We have knowledgeable sales associates, highly trained service technicians, a fully stocked parts department, a large inventory and a professional management staff. We are conveniently located on Whiting Farms Road in Holyoke, MA. Come see us today!
Verified CustomerThank you for taking the time to give us your feedback. We really appreciate it.
Verified CustomerThank you for taking the time to give us your feedback. We really appreciate it.
Verified CustomerThank you for taking the time to give us your feedback. We really appreciate it.
Verified CustomerThank you for taking the time to give us your feedback. We really appreciate it.
Verified CustomerThank you for taking the time to give us your feedback. We really appreciate it.
Verified CustomerThank you for taking the time to give us your feedback. We really appreciate it.
I am writing to express my extreme dissatisfaction with the 2019 Kia Sorrento I purchased from Kia of Enfield in February of this year. The vehicle was advertised as having 59,995 miles; however, the odometer displayed 60,400 miles upon delivery. This discrepancy, coupled with subsequent significant mechanical issues, has led to considerable financial hardship and inconvenience.
Since purchasing the vehicle, I have driven approximately 9,000 miles and incurred over $10,000 in repair costs. These repairs included, but were not limited to, replacing the catalytic converter, oil pan, brake system components, and performing a transmission fluid exchange. All repairs were completed by Firestone, a decision necessitated by my negative experience with the Kia of Enfield service department, whose staff I found to be unprofessional and unhelpful.
The extensive and unexpected repairs raise serious concerns about the pre-sale inspection and condition of the vehicle. I believe this vehicle should not have been offered for sale in its condition, presenting significant safety risks that were apparently overlooked. Given the substantial repair costs and the vehicle's current poor condition, I am deeply concerned about its long-term reliability, especially considering the remaining five years of my loan. My outstanding loan balance is $20,000.
I request your urgent attention to this matter. I am seeking a resolution that addresses the significant financial burden and safety concerns associated with this purchase. I trust you will give this matter your prompt and serious consideration.