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Gary's Automotive and Truck Service

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(878 Reviews)
91
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Score Details

5 stars
89%
4 stars
8%
3 stars
1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1
Total ReScores™
5.0
ReScore™ Average
91
Net Promoter Score ®

Business Details

About

We strive to put our customers first. Family owned since 1993. Where quality comes first. We strive to put our customers first. Family owned since 1993. Where quality comes first.

Categories
Diesel Services, Import Auto Repair, Repair Shop
Contact
(325) 676-3169
Closed
Business Hours

Business Hours

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
550 China St Abilene, TX 79602-1732
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Gary's Automotive and Truck Service's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(878 Reviews)
Write a Review
Recent Reviews
BT
gravatar
Becca T.
Abilene, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/14/2025
0
“0” Stars! Rude and unprofessional!
RUDE!!! RUDE!!! Took my car to get a diagnostic check. Called to pick it up. No discussion of what was done, what was checked, or what could be wrong with my car. I called and asked what was done, he asked what the name was under, put me on hold, then came back and said, “ma’am that vehicle was picked up”.. I said I know, we just got home with it and I would like to know what was done and what’s wrong with it. He said they didn’t find anything.. if nothing is wrong, then why does my car have 1) a rough start 2) vibrates in idle and reverse 3) it shakes and acts like it wants to die 4) it died on my husband in PARK in the DRIVEWAY this morning. He said nothing was said to them about any of that. So I asked what they do in a diagnostics check. He said it depends on. I asked on what? “Ma’am it depends on the vehicle”. I asked if was hooked up to machine or scanner or what’s done… music started playing. He put me on HOLD. Without telling me. I waited SEVERAL minutes without anyone picking the phone back up, so I hung up and called back. I said that was “NOT COOL!” You put me on hold without saying a word and you didn’t even come back. “Ma’am, I have 5 people here waiting. I’ll call you back when I have time”.. I said no.. that’s rude! He was talking to me first and I want to know what’s wrong with my car because nothing was said when my husband showed up. He was handed the keys and told to have a good day! He said plenty was said. So I asked l… again… what diagnostic was ran, was anything found because I need my car fixed. He said nothing was found that he told my husband he can try to change out the motor mounts (we ordered them the other day with transmission mounts also and they came in today), so something must’ve been said for him to tell my husband to try what he already had intentions of doing. I asked how a diagnostic can be ran and nothing show, when my car obviously SHOWS signs. They should’ve noticed when they drove my car to move it. “Ma’am, I’m hanging up. Don’t call here again and don’t bring your vehicle here anymore, we won’t work on it”.. I asked his name.. “My name is Shawn and I’m the owner and I’m telling you not to come back here again.” I asked “WHY?!” I just wanted to know what was done. We took it for a diagnostics. “And we didn’t charge you for that ma’am. Don’t call back. Don’t bring your vehicle back.” .. And here I am. Writing a review to let EVERYONE know how rude and unprofessional “Shawn” and Gary’s Automotive is! If there was a choice of “0” stars, I would’ve picked that, but I had to pick the “1” star. We have taken our vehicles there before with no problem, but not anymore. Not after today. VERY RUDE!! VERY UNPROFESSIONAL!!! And how am I to know that a “Shawn” is owner of “Gary’s” Automotive Repair?! Go somewhere else. Don’t waste your time or money on a place that’s unprofessional!!
RR
RON R.
Jeep Wrangler
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2025
verified customerVerified Customer
10
Engine Check
Shawn at Gary’s Automotive is awesome. He drove me back to work and helps diagnose a problem and is working on getting a part warrantied even though he did not originally install the part. They have gone above and beyond to help me.
JF
James F.
Texas
Mercury Sable
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2025
verified customerVerified Customer
Category: Service
James said he appreciates courteous attention and how they provided quality service.
Recommended
JC
Jason C.
Texas
Ford Super Duty F-250 SRW
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2025
verified customerVerified Customer
Category: Service
Jason said they were great.
Recommended
RH
Russell H.
Texas
GMC Sierra 2500HD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2025
verified customerVerified Customer
Category: Service
Russell said they are quick, honest and they do good work.
Recommended
DR
David R.
Texas
Ford Fusion
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2025
verified customerVerified Customer
Category: Service
David said the service was good.
Recommended
KC
Kowe C.
Texas
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2025
verified customerVerified Customer
Category: Service
Kowe said they treat him great and they do a good job.
Recommended
DD
David D.
Texas
Chevrolet Silverado 2500HD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2025
verified customerVerified Customer
Category: Service
David said there was a pricing issue, they told him they weren't going to charge him for something they misdiagnosed, but when he paid, they didn't take it off. He said he paid anyway, as he needed his vehicle back and they had put the new part in. He said they were booked up and took him in anyway, work was done no problems with it. He said the employees were smart, did a good job and were super nice. He said it was nothing personal about the charge, just a thing. He added he will go back and their prices were fair.
Recommended
BP
Boyd P.
Texas
INFINITI QX60
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/03/2025
verified customerVerified Customer
Category: Service
Boyd said miscommunication.
Recommended
MM
Mannell M.
Texas
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2024
verified customerVerified Customer
Category: Service
Mannell said they went the extra step to fix his vehicle, in a timely manner. He really appreciates the timely turnaround. The staff was professional and it was an overall positive experience.
Recommended
CM
Carolyn M.
Texas
Toyota Highlander
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/16/2024
verified customerVerified Customer
Category: Service
Carolyn said they are awesome, helpful, and she never had trouble getting a hold of anyone.
Recommended
BD
Bobby D.
Texas
Chevrolet Silverado 1500
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/13/2024
verified customerVerified Customer
Category: Service
Bobby said they charged him $70 to take a piece off after he argued because they wanted to charge him $150. It took 30 minutes and they wanted to charge for an hour and a half..
Recommended
MH
Mike H.
Texas
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/11/2024
verified customerVerified Customer
Category: Service
Spoke with Susan. She said they always do what they say they're going to do and in a timely manner.
Recommended
LH
Logan H.
Texas
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2024
verified customerVerified Customer
Category: Service
Logan said the owners are great people and they run a great business.
Recommended
WH
Weston H.
Texas
GMC Sierra 1500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/14/2024
verified customerVerified Customer
Category: Service
Weston said they have good service.
Recommended
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