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Genesis North Orlando

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(43 Reviews)
88
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
2
Total ReScores
5.0
ReScore Average
88
Net Promoter Score ®

Business Details

Contact
(407) 628-4343
No Business Hours Provided

Business Hours

* Eastern Time (Us & Canada)
1150 N. Orlando Ave. Winter Park, FL 32789
Sales Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(43 Reviews)

RC
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Ricky C.
Winter Springs, FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/11/2023
0
Category: Sales
Nice car. Terrible service.
I was very excited to join the Genesis family when I bought my GV70 last year. Unfortunately, the service has been an absolute terror. I paid for the maintenance package when I bought the car. I called to make my first appt and when showing up they turned me away because they were short staffed and said they couldn’t get to it that day. Recently, my sunroof cracked. I made an appt and was told a loaner would be given because it would take days. I showed up and no loaner was available (keep in mind, I have two infants that take a lot of coordination to even get to the place). I was then told by the service director they would drop one off at my work by 12 ( I specifically changed my schedule to work close by), that didn’t happen. I called and was told by 2 since that was the latest I could in order to get to my child’s drs. Appt. That didn’t happen. At this point I ubered with two infants to a an appt. I called the next day and said they would drop one off but could only accommodate very slim hours that I could not be home for. Then at that point all avoidance happened. The call center every day from there on out said they couldn’t give me an update because “the service advisor I worked with moved departments and nobody knew “where” my car was or the status” and that “genesis there is a “mess” lately, I’m so sorry” this happened the rest of that week and weekend. I was looking forward to purchasing a new GV80, but I’ll be taking my business elsewhere and I recommend you do too. I tried to be accommodating for the first few days but when it became complete silence with no info for days it became unacceptable

SF
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Stacy F.
Valrico, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2022
verified customerVerified Customer
9
Category: Sales
Great experience
Recommend build out Genesis showroom and sales area.

AC
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Angel C.
Deland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2022
verified customerVerified Customer
10
Category: Sales
Purchase of new GV 70
Salesman Juan C and financing Joshua were both patient, kind and helpful. Also both were very knowledgeable about products and financing options. I recommend them both highly.
ROGER W H. from Genesis North Orlando responded on 01/17/2022 08:28 AM

Good morning,

Thank you so much for taking the time to provide us your feedback.  It is always a pleasure to hear from happy customers!  Now it is time to get out on the road and enjoy your GV70!

If you have any questions or require any assistance in the future please do not hesitate to reach out to myself, Juan or Joshua!

Roger Holler IV
Assistant General Manager
Genesis North Orlando
407-473-0498 (cell)
Roger.HollerIV@GenesisNorthOrlando.com


VD
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Vincent D.
Kissimmee, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/05/2022
verified customerVerified Customer
10
Category: Sales
Holler Hyundai/Genesis
The team at Holler Hyundai/Genesis, Treat everyone as if their family from the sales person to finance and even service everyone is great

WT
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Wilbert T.
Winter Park, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2021
verified customerVerified Customer
10
Category: Sales
Great Sales Manager and Sales Associates, Eric and Sylvia.
My third shopping experience at Genesis of North Orlando.

As always right from the beginning great attention to Customer Service. It all makes your experience so enjoyable that by the time you finalize the paperwork they all feel like family. That’s a good thing, the purchase of a car might be the second biggest commitment after a house. So you sure want to feel exited and good about it. I can assure you that Eric and Sylvia will make your shopping experience an unforgettable pleasant milestone.
ROGER W H. from Genesis North Orlando responded on 01/14/2022 02:54 PM

Good evening,

We greatly appreciate you taking the time to respond back to the survey.  Here at Genesis North Orlando, we pride ourselves on providing our clientele with a top notch experience throughout the entire process.  It does not surprise me that Silvia and Eric did not disappoint!

I do regret to hear your remarks on the current state and cleanliness of our facility.  If you have the chance, I would appreciate the opportunity to chat with you in greater detail about your concerns and potentially share some exciting news about the future.  Leaving my contact information below!

Roger Holler IV
Assistant General Manager
Genesis North Orlando
407-473-0498 (cell)
Roger.HollerIV@GenesisNorthOrlando.com


MD
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Mark D.
New Smyrna Beach, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2021
verified customerVerified Customer
10
Category: Sales
Painless purchase
The folks here are all very easy, knowledgeable, professional and happy employees to deal with. Our salesman Pepe was super knowledgeable of the Genesis brand.
Hats off to the staff here.
Mark S Duda

JG
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Joanne G.
Altamonte Springs, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/06/2021
verified customerVerified Customer
10
Category: Sales
Already did this
Already did this in detail

GM
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Gary M.
Clermont, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2021
verified customerVerified Customer
10
Category: Sales
Good experience
Best of the Genesis dealers. More personal.

ME
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Mohammad E.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2021
verified customerVerified Customer
10
Category: Sales
Excellent and honest
Jose and Francis were a pleasure to deal with

CS
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Charles S.
Longwood, FL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/28/2021
verified customerVerified Customer
9
Category: Sales
Excellent salesperson, great vehicle!
Because of our sales person the experience was excellent. Bepsy was personable, extremely informative and easy to contact with questions as we learn more while driving a new vehicle. One of the best auto salesman we have experienced.
JOSE R., Sales Manager from Genesis North Orlando responded on 09/29/2021 06:11 AM

Mr. Schmitt at Genesis we proud our selves in customer satisfaction and the respect of your time. We strive everyday to become a better brand ans a better dealer. Soon we will have have our own location and will train our employees to be better and give you the luxury experinece our brand strives for. Thank you for your feed back and always know that Bepsy is available to answer any questions.

Jose Ramirez

LS
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Linda S.
Orlando, FL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/03/2021
verified customerVerified Customer
10
Category: Sales
Quick and Simple
Chris was excellent to work with --- I appreciate keeping a transaction quick and simple. Would buy another car here again --- and actually plan to do so soon!
CHRISTOPHER D T., Sales Manager from Genesis North Orlando responded on 09/13/2021 10:30 AM

Hi Linda,

Thank you for some useful feedback as we strive to improve the all around experience with our Geensis customers. If we've addressed all ongoing concerns to your satification, please kindly take time to rescore. Even more inportantly, if there are any additional concerns we need to address for you, please reach out to me at your earliest convienence.

Chris Terrell
Sales Manager
(407) 357-4001 Direct

DA
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Daniel A.
Winter Springs, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/04/2021
verified customerVerified Customer
Category: Sales
Amazon service
The sales staff at Genisis North Orlando is amazing. We have purchased three other vehicles from their Hyundai side and have always been treated with respect. I would definitely recommend them to anyone looking to purchase or lease a vehicle.
Recommended

KF
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Kendre F.
Palmetto, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2021
verified customerVerified Customer
Category: Sales
Great service
Great service and great sales person Bepsy he was very knowledgeable
Recommended

RS
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Ryan S.
Eustis, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/27/2021
verified customerVerified Customer
Category: Sales
Friendly service
Everything was great except the paperwork took a long time. It was a Saturday and very busy but it could have been faster, other than that no
complaints.
Recommended

LM
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Lorenda M.
Apopka, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/27/2021
verified customerVerified Customer
Category: Sales
Great experience
All around great place to get a great car!
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