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Genesis Of Asheville

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(22 Reviews)
82
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
3
Total ReScores
5.0
ReScore Average
82
Net Promoter Score ®

Business Details

Contact
(828) 298-4911
No Business Hours Provided

Business Hours

* No Time Zone Provided
860 Tunnel Road Asheville, NC 28805
Sales Department's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(22 Reviews)

RF
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Ronald .
Asheville, NC
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/20/2022
1
Category: Sales
Shut down Genesis without notification
Called for routine maintenance appointment and was informed they were no longer servicing Genesis. I should have been notified. As far as previous encounters, I have no complaints.

JJ
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Jerry J.
Maggie Valley, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2022
verified customerVerified Customer
10
Category: Sales
Our Experience
We were greeted immediately by a very courteous and pleasant sales associate.
He listened to our interests, was honest about very limited inventory, which we expected, due to these very abnormal times, showed us the two Genesis cars available, and gave us a very enthusiastic and knowledgeable overview of the vehicle we bought. He also gave us a good lesson on its features, answered our questions, and emphatically told us to call him with any questions or concerns after we took possession of our new Genesis. Top-Notch service !

RP
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Robert P.
Candler, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/26/2021
10
Category: Sales
Great Staff
Courtney was a pleasure to work with

RP
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Robert P.
Candler, NC
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/26/2021
verified customerVerified Customer
Category: Sales

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/26/2021
9
Category: Sales
Great Staff
Courtney was a pleasure to work with. We love our G80.
RYAN L N. from Genesis Of Asheville responded on 11/26/2021 10:26 AM

Hi Robert! Thank you so much for your recent purchase! We were glad to hear that Courtney did a great job assisting you. We look forward to catching up with you soon for complimentary maintenance.


LC
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Linda C.
Weaverville, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/05/2021
verified customerVerified Customer
10
Category: Sales
A Pleasure
My husband rented a Genesis G80 for 5 days on a business trip and loved driving it ….and he came home and we bought one!! Genesis of Asheville had exactly what we were looking for!! The folks at the dealership were exceptionally easy to deal with. It was a pleasure!

RH
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Robert H.
Piney Flats, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2021
verified customerVerified Customer
10
Category: Sales
Great Staff
Wonderful staff, from sales to service to finance. Very comfortable with the sale process. Our new G80 is a remarkable auto.

MK
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Michelle K.
Arden, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/25/2021
verified customerVerified Customer
10
Category: Sales
Great experience
Genesis of Asheville provided a great experience in purchasing my new GV70. They were highly knowledgeable and pleasant to work with. Dealership was clean and well organized.

JB
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Jeff B.
Jonesborough, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2021
verified customerVerified Customer
Category: Sales
Good
Good
Recommended

JM
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Jerry M.
Brevard, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2021
verified customerVerified Customer
Category: Sales
Jacob is wonderful
Jacob was professional and straight forward.
Recommended

EE
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Emily E.
Black Mountain, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/18/2021
verified customerVerified Customer
Category: Sales
Excellent all around!
The staff is great! Everyone is very nice and knowledgeable! You feel like your part of the family! Thanks!
Recommended

JH
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John H.
Greenville, SC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/25/2020
verified customerVerified Customer
Category: Sales
Genesis GV80
Remarkable SUV. Smooth, painless buying experience.
Recommended

CS
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Cora S.
Black Mountain, NC
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/28/2020
verified customerVerified Customer
Category: Sales
Everyone at the Dealership was helpful and offered assistance if needed.
Overall, I am pleased with Genesis of Asheville as I have been looking for a Genesis--new or used, for over one (1) year. This Dealership had the vehicle I wanted and after a test drive I new this was the car for me. The Sales Associate worked with me until we reached a deal.
Recommended

UB
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Uriah B.
Jonesborough, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/25/2020
verified customerVerified Customer
Category: Sales
Great buying experience
They gave me top dollar for my trade in and very competitive price on my new Genesis G70.
Recommended

CW
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Charles W.
Burnsville, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2020
verified customerVerified Customer
Category: Sales
Helpful employees
We like our new Genesis 70. Trying to learn how to use all the extra technology.
Recommended

AG
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Aaron G.
Canton, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/10/2019
verified customerVerified Customer
Category: Sales
Customer service was over the top!
Zack Baker did a great job! He bent over backwards to make sure I got a great deal on the exact car I wanted.
Recommended

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