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Van's Auto Service

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(130 Reviews)
94
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
94
Net Promoter Score ®

Business Details

About

Van's Auto Service is your local auto shop serving the EAST FLAT ROCK, NC area. Give us a call for your automotive needs. Van's Auto Service is your local auto shop serving the EAST FLAT ROCK, NC area. Give us a call for your automotive needs.

Categories
Auto Repair, Tire Repair, Car Maintenance
Contact
(828) 692-6046

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
2109 Spartanburg Hwy East Flat Rock, NC 28726
Van's Auto Service's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(130 Reviews)

SC
Sheryl C.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2025
verified customerVerified Customer
10
Keeping my car on the road
I have been a Van's customer for a number of years now. They are courteous, friendly, efficient and reliable. They carefully observe while working, and if they see a potential problem, they let me know so that I can make decisions on how to proceed. They've kept two of my cars running with minimal work needed. I highly recommend Van's if having your car in top running condition is important.
Wayne T. from Van's Auto Service responded on 03/26/2025 11:14 AM

Thank you so much for your kind words and for being a loyal customer over the years! We truly appreciate your trust in us to keep your cars running smoothly. Our team takes pride in providing reliable service and keeping you informed every step of the way. If you ever need anything, we’re always here to help!


BS
Bobby S.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2025
verified customerVerified Customer
10
Very good service fast and friendly people thank you very much for your service got me out of a bind
Best service friendly staff thank you so much for getting me in on short notice you all are the best
Wayne T. from Van's Auto Service responded on 03/26/2025 11:57 AM

It was a plesaure to help you! We look forward to helping you more in the future! Thank you for choosing Van!


SB
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Sam B.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2025
verified customerVerified Customer
10
Great job!!!
The folks at Van's Auto provide a great service. Not only do they take care of all the little details, they provide you with the information to make decisions for the maintenance and repair of your vehicle. Wayne and Katlin in the office as well as Marty and Mason in the shop area are stand outs in their field.
Wayne T. from Van's Auto Service responded on 03/25/2025 05:42 AM

Sam Its always a pleasure to have you visit us! We look forward to serving you in the future! Thank you!


RF
Ron F.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2025
verified customerVerified Customer
10
Best place to go
I have always been treated well at Vans. They do good work and are honest.
Wayne T. from Van's Auto Service responded on 03/24/2025 06:07 AM

Thank you for your review it was a pleasure to see you and we look forward to future visits!


WM
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2025
verified customerVerified Customer
10
Easy to describe my car problem. They listened to me.
Will return to upkeep my mini. Call on phone very clear and polite. Everyone speaks to you.
Wayne T. from Van's Auto Service responded on 03/24/2025 06:08 AM

Thank you for your review! We are glad to hear that you had a great experience and we look forward to future visits!


RT
Rebecca T.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2025
verified customerVerified Customer
10
Timing chains
Terrific work…informative and friendly
Wayne T. from Van's Auto Service responded on 03/20/2025 05:22 AM

We were very happy to help! We look forward to helping you in the future!


BB
Bill B.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2025
verified customerVerified Customer
10
Awesome place.
My new go to for auto repair. Honest,fairly priced and timely service is what will keep me returning for all my automotive needs.
Wayne T. from Van's Auto Service responded on 03/14/2025 06:07 AM

Thank you for the review! We are happy to help and look forward to future visits!


MC
Mimi C.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2025
verified customerVerified Customer
10
Front light bulb
I called in that day and they were able to take me immediately and had me out in 10 minutes. Always service with a smile
Wayne T. from Van's Auto Service responded on 03/12/2025 08:11 AM

It was a pleasure to have you stop by yesterday and we were very happy to help and look forward to future visits!


Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2025
verified customerVerified Customer
10
Thank you 😊
Thank you for great service and going the extra effort to get my car fixed
Wayne T. from Van's Auto Service responded on 03/26/2025 11:58 AM

Thank you for your support and we look forward to helping you in the future!


Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2025
verified customerVerified Customer
10
Top Notch Service
For the multiple experiences I’ve had the service has been top notch, timely, honest and at a fair cost. All the folks are friendly, accommodating, professional and knowledgeable.
Wayne T. from Van's Auto Service responded on 03/04/2025 01:55 PM

Thank you so much for your kind words! We truly appreciate your support and are thrilled to hear that you've had great experiences with us. Our team works hard to provide honest, timely, and high-quality service, so your feedback means a lot. If there's ever anything more we can do for you, just let us know. We look forward to serving you again in the future!


MT
Micheal T.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2025
verified customerVerified Customer
10
Really nice
Super quick really nice to talk to
Wayne T. from Van's Auto Service responded on 03/04/2025 01:55 PM

Thank you so much for your kind words! We truly appreciate your support and are thrilled to hear that you've had great experiences with us. Our team works hard to provide honest, timely, and high-quality service, so your feedback means a lot. If there's ever anything more we can do for you, just let us know. We look forward to serving you again in the future!


JB
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Jean B.
Hendersonville, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2025
verified customerVerified Customer
10
Wonderful service
Extremely friendly, helpful and took care of my car issues expediently
Wayne T. from Van's Auto Service responded on 02/28/2025 12:23 PM

Thank you, It was a pleasure to meet you and we look forward to future visits! Thank you for your trust with your car.


DR
Donald R.
Saluda, NC
Dodge Pickup
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/17/2025
verified customerVerified Customer
0
Inspection
Took my truck in for an inspection. Was told that it needed time rod ends wheel bearing and exhaust manifold gaskets. This would cost a little over 2200 dollars. I am 61 and have been working on cars all my life so I told them I would fix it myself .before they let me have my truck I had to sign a paper that said I had authorized them to work on my truck and pay 143.43 dollars. An inspection is only 13.60 and now I find out its against state law to charge more. They didn't do any work and lied about what needed to be done. I will never use Van's again.
Wayne T. from Van's Auto Service responded on 02/21/2025 06:07 AM

Thank you for sharing your feedback. We sincerely apologize for any miscommunication regarding your inspection. Our goal is always to provide clear and transparent service, and we regret that this was not your experience.

To clarify, our team performs a thorough inspection to ensure the safety and reliability of every vehicle. It was never our intention to cause any confusion about charges or required repairs. That being said, we understand your concerns and have issued a full refund to resolve this matter.

We appreciate the opportunity to address this situation and hope to regain your trust in the future. If you have any further questions or concerns, please feel free to reach out to us directly.

Best regards,
Vans Auto Service


KB
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2025
verified customerVerified Customer
10
Going the extra mile
These guys were great. I had an intermittent electrical starting problem. I have only one car and I need it for work. They were good enough to squeeze me in the next day and had to run several tests but had me back on the road that next day. I would definitely recommend Vans Auto Service in Hendersonville, NC.
Wayne T. from Van's Auto Service responded on 02/10/2025 06:58 AM

Thank you so much for your kind words! We know how important it is to have a reliable vehicle, especially when you need it for work. Our team was happy to squeeze you in and get to the bottom of the issue as quickly as possible. We truly appreciate your recommendation and are always here if you ever need anything in the future. Safe travels!


TH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2025
verified customerVerified Customer
10
Exceeded my expectations
Great group of professionals who exceeded my expectations. They were prompt in repairing my car, very professional and their work was priced fairly. I highly recommend their services!
Wayne T. from Van's Auto Service responded on 02/10/2025 06:59 AM

Thank you for your wonderful review! We’re thrilled to hear that our team exceeded your expectations and provided prompt, professional service at a fair price. Your recommendation means a lot to us! If you ever need anything in the future, we’re here to help. Safe travels!


Displaying Review 1 - 15 of 130 in total
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