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Van's Auto Service

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(118 Reviews)
94
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
94
Net Promoter Score ®

Business Details

About

Van's Auto Service is your local auto shop serving the EAST FLAT ROCK, NC area. Give us a call for your automotive needs. Van's Auto Service is your local auto shop serving the EAST FLAT ROCK, NC area. Give us a call for your automotive needs.

Categories
Auto Repair, Tire Repair, Car Maintenance
Contact
(828) 692-6046

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
2109 Spartanburg Hwy East Flat Rock, NC 28726
Van's Auto Service's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(118 Reviews)

DR
Donald R.
Saluda, NC
Dodge Pickup
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/17/2025
verified customerVerified Customer
0
Inspection
Took my truck in for an inspection. Was told that it needed time rod ends wheel bearing and exhaust manifold gaskets. This would cost a little over 2200 dollars. I am 61 and have been working on cars all my life so I told them I would fix it myself .before they let me have my truck I had to sign a paper that said I had authorized them to work on my truck and pay 143.43 dollars. An inspection is only 13.60 and now I find out its against state law to charge more. They didn't do any work and lied about what needed to be done. I will never use Van's again.
Wayne T. from Van's Auto Service responded on 02/21/2025 06:07 AM

Thank you for sharing your feedback. We sincerely apologize for any miscommunication regarding your inspection. Our goal is always to provide clear and transparent service, and we regret that this was not your experience.

To clarify, our team performs a thorough inspection to ensure the safety and reliability of every vehicle. It was never our intention to cause any confusion about charges or required repairs. That being said, we understand your concerns and have issued a full refund to resolve this matter.

We appreciate the opportunity to address this situation and hope to regain your trust in the future. If you have any further questions or concerns, please feel free to reach out to us directly.

Best regards,
Vans Auto Service


KB
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2025
verified customerVerified Customer
10
Going the extra mile
These guys were great. I had an intermittent electrical starting problem. I have only one car and I need it for work. They were good enough to squeeze me in the next day and had to run several tests but had me back on the road that next day. I would definitely recommend Vans Auto Service in Hendersonville, NC.
Wayne T. from Van's Auto Service responded on 02/10/2025 06:58 AM

Thank you so much for your kind words! We know how important it is to have a reliable vehicle, especially when you need it for work. Our team was happy to squeeze you in and get to the bottom of the issue as quickly as possible. We truly appreciate your recommendation and are always here if you ever need anything in the future. Safe travels!


TH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2025
verified customerVerified Customer
10
Exceeded my expectations
Great group of professionals who exceeded my expectations. They were prompt in repairing my car, very professional and their work was priced fairly. I highly recommend their services!
Wayne T. from Van's Auto Service responded on 02/10/2025 06:59 AM

Thank you for your wonderful review! We’re thrilled to hear that our team exceeded your expectations and provided prompt, professional service at a fair price. Your recommendation means a lot to us! If you ever need anything in the future, we’re here to help. Safe travels!


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2025
verified customerVerified Customer
10
Quick and helpful service
I went to Van's to get brakes, wayne was very helpful in the office and the work was done right and very quickly. Couldn't recommend anywhere else
Wayne T. from Van's Auto Service responded on 02/07/2025 06:01 AM

Thank you for the review! Wayne was happy to help and the tech did a great job getting your brake job in time. We look forward to future visits


DD
Donna D.
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/05/2025
verified customerVerified Customer
10
Didn't get things fixed that I came in for..
I was able to get an inspection and belt replaced however I need the lock grinding on the driver side fixed as well as the water for the back windshield addressed. Neither of these were fixed.
Wayne T. from Van's Auto Service responded on 02/07/2025 01:21 PM

Thank you for your feedback. We’re sorry to hear that some of your concerns weren’t fully addressed during your visit. Customer satisfaction is very important to us, and we’d love the opportunity to make things right. Please give us a call at 828-692-6046 so we can discuss how to resolve these issues for you. We appreciate your business and look forward to helping you!


MR
Mark R.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2025
verified customerVerified Customer
10
Service inspection was quick and easy
Pleasant people. Got in for a fairly immediate appointment. Service was quick and easy.
Wayne T. from Van's Auto Service responded on 02/07/2025 06:02 AM

Thank you so much for your kind words and recommendation! We truly appreciate your support and are grateful for the opportunity to service your vehicle. Our team takes pride in providing honest, high-quality service with a focus on what truly matters for your car’s reliability and safety. We look forward to seeing you again in the future—drive safe!


JC
Jean C.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2025
verified customerVerified Customer
10
Great service!
Van's is a great family small business to have your vehicle serviced at. Reasonably priced, attention to detail, quick turnaround and no ridiculous up selling of unnecessary servicing. Highly recommended.
Wayne T. from Van's Auto Service responded on 02/07/2025 06:02 AM

Thank you so much for your kind words and recommendation! We truly appreciate your support and are grateful for the opportunity to service your vehicle. Our team takes pride in providing honest, high-quality service with a focus on what truly matters for your car’s reliability and safety. We look forward to seeing you again in the future—drive safe!


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2025
verified customerVerified Customer
9
Always informative and mindful
I experienced professionals who listened and were aware of the customers wishes. And my car is working still at 210K miles !
Wayne T. from Van's Auto Service responded on 01/30/2025 11:49 AM

Thanky you for your review! We are happy to help and we look forward to seeing you in the future!


WT
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Wayne T.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2025
verified customerVerified Customer
10
Brakes and rotors
Vans takes care of my wife's car and I feel great that her car is go well taken care of.

CM
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Craig M.
Zirconia, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2025
verified customerVerified Customer
10
Excellent Job in Rebuilding my Jeep Motor
I have had many vehicles maintained by Van's Auto Service. Very honest and upfront with all dealings with me. I recently had an engine go out in my jeep and they were sensational to deal with and fantastic work. I have a new vehicle now very dependable and trustworthy because of Van's great work.
Wayne T. from Van's Auto Service responded on 01/29/2025 06:16 AM

Thank you so much for your kind words and for trusting us with your vehicles over the years! We’re glad to hear that you had a great experience, even with something as big as an engine replacement. It means a lot to us that you find our team honest, upfront, and dependable. If you ever need anything in the future, we’re always here to help. Enjoy your new vehicle, and drive safe! 🚗🔧💪


LJ
Lucinda J.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2025
verified customerVerified Customer
10
Excellent service, kind folks
I take my car to Van’s because I know they stand by their work. They have excellent customer service and communication with customers.
I appreciate their work and recommend them to anyone.
Wayne T. from Van's Auto Service responded on 01/28/2025 08:17 AM

Thank you so much for your kind words and recommendation! We’re thrilled to hear that you trust us with your car and value our customer service and communication. Standing by our work and ensuring our customers are taken care of is always our top priority. If there’s ever anything else we can do for you, don’t hesitate to reach out. We appreciate your support!


BC
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Bill C.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2025
verified customerVerified Customer
10
Oil leak and CV joint replacement
They provided a complete written estimate finished work on schedule and are very pleasant to work with.
Wayne T. from Van's Auto Service responded on 01/28/2025 06:08 AM

Thank you for the review. We are happy to hear that you had a great experience. We look forward to taking care of your car in the future!


KJ
Ken J.
Chevrolet Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2025
verified customerVerified Customer
10
Fixed my tire problem and I'm happy with the service and the discussion with the owner, I'm a certified mechanic of 36 years and I like what I saw there. I'll be spending a lot of money with these people
I'll recommend you to anyone I talk to that needs auto repair
Wayne T. from Van's Auto Service responded on 01/23/2025 10:01 AM

Thank you for your review! We look forward to futures visits and are very happy that you enjoyed your visit and found a place that you can trust.


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Valued Customer
East Flat Rock, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2025
verified customerVerified Customer
10
Work Van Repair
We have used them several times and have been pleased with their thorough diagnostics and reasonable repairs.
Wayne T. from Van's Auto Service responded on 01/23/2025 10:16 AM

Thank you for your kind words. We look forward to servicing your car for many years to come!


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2025
verified customerVerified Customer
10
Great Experience
Easy to work with and schedule service. Were honest, upfront, and followed through on commitments. I would recommend.
Wayne T. from Van's Auto Service responded on 01/16/2025 11:03 AM

Thank you so much for your kind words and recommendation! We're thrilled to hear that you found it easy to work with us and that we could provide honest, upfront service while keeping our commitments. Your satisfaction is our top priority, and we're grateful for the opportunity to serve you. If you ever need anything in the future, please don't hesitate to reach out!


Displaying Review 1 - 15 of 118 in total
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