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Genesis Of Bloomington Normal

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(9 Reviews)
88
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.3/5Overall Rating 3.3/5Overall Rating 3.3/5Overall Rating 3.3/5Overall Rating 3.3/5
3
Total ReScores
5.0
ReScore Average
88
Net Promoter Score ®

Business Details

Contact
(309) 664-1222
No Business Hours Provided

Business Hours

* No Time Zone Provided
600 Greenbriar Drive Normal, IL 61761
Sales Department's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(9 Reviews)

JL
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James L.
Bloomington, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2023
10
Category: Sales
Steve Bowers is very helpful
Steve Bowers is an excellent salesman. Thank you Steve for helping me shop for another vehicle.

QM
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Quinn M.
Chillicothe, IL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/09/2022
0
Category: Sales
Terrible experience, will never do business with them.
Was vehicle shopping with my wife on Saturday. Looked at several vehicles when she saw the Genesis G70 and immediately loved it. We test drove the 3.3t and then asked if we could drive a 2.0t. Because of the heat, our salesperson politely asked us to wait inside while he parked the 3.3 and then checked to see if there was a 2.0 available. When we walked inside we saw the color combination she wanted in the showroom. Long story short, we were told there would be a $1,000 mark up over MSRP because of demand and we could bring our trade in on Monday to be evaluated and then would work out a deal. My wife brought in our vehicle on Monday (over an hour drive to get there) to be evaluated. While she was there, we also found out the G70 had been driven by an employee's wife and it had a couple thousand miles on it. They offered us 6k less than another dealership for our trade. She said thank you and left. I made one phone call and we sold our vehicle outright to another dealership for the 6k difference. Since she loved the vehicle, I called Roy back and told him this. I told him since the vehicle has miles on it (and I had found one in another state identical to it and they offered $1,000 off MSRP because of the mileage) if they were offering any discounts as well. He said no at first and then said he would call me back. He called back, asked me to come in on Wednesday morning since he would be off on Tuesday, and said it would look more serious if I were in person to be able to convince management. I agreed to meet him Wednesday morning. He then calls me back a little while later and tells me they will not sell me the vehicle unless I finance through them (as they knew I already had financing lined up). I told him I was not interested at this point. So now, on Tuesday afternoon, I called the Sales Manager who's name was Mike, I believe, to verify this since my wife said they told her at the dealership it was preferred, not mandatory. Mike said yes that was the case that since "I pulled the trade from them," they will not sell me the vehicle unless I finance through them because they are trying to keep their doors open and an inventory on the lot. They refused to negotiate at all for my trade prior to me selling it telling my wife the price is what it is and if we can get better from someone else then we should see if they'll buy it. Throughout the entire ordeal I felt as if they had no interest in selling the car and my wife felt the same way. I have never experienced anything like this and the three other dealerships I'm talking to have not had this requirement. I am so perplexed and disappointed in this experience that I am writing this review. This is actually the first negative review I have ever written. Don't do business with O'Brien Genesis in Bloomington. I would give them zero stars if able.

DR
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Devona R.
Bloomington, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/28/2021
verified customerVerified Customer
10
Category: Sales
Great experience I loved the staff
Genesis is awesome and I love my Gv70

CL
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Clara L.
Bettendorf, IA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2021
verified customerVerified Customer
Category: Sales
Our salesman, Steve Bowes was great!
We “dealt” with at least TWO other dealerships and were not happy. We wanted the car, but refused to buy it from them. We even walked out on one. Steve Bowers of Genesis/Normal was kind and fair from the beginning. He is why we purchased our vehicle from that particular Dealership.
Recommended

RM
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Randy M.
Clinton, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/11/2021
verified customerVerified Customer
Category: Sales
salesman knew the product so thoroughly and also touched base several times by text
I knew I liked the car but because they were a Hyundai dealer as well I was not sure how professional and thorough they might be but the sales person never had to ask someone else how a feature worked and really knew his product. I have had numerous Audis as well as Lexus and BMW. Genesis of Bloomington Normal was as good if not better than those dealers in the way that that I was dealt with. I do recommend them and the GV80 is great! It is so well thought out and some of the exterior colors are really beautiful. The taupe color dash is also a nice change from black which is what nearly every brand provides no matter the exterior color. It is apparent that Genesis meant to be not just as good as anyone else with their product but meant to raise the bar and be better.
Recommended

DB
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David B.
Decatur, IL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2021
verified customerVerified Customer
Category: Sales
Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/17/2021
Category: Sales
MIKE D. from Genesis Of Bloomington Normal responded on 03/18/2021 09:08 AM

I reached out and talked to Dr. Baumberger on all of his concerns. He asked me to resend survey.


AJ
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Aneitra J.
Champaign, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/19/2020
verified customerVerified Customer
Category: Sales
Excellent service
Knowledgeable and Welcoming group of people, My car buying experience was with ease.
Recommended

TS
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Tamara S.
Joliet, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/04/2020
verified customerVerified Customer
Category: Sales
Great Service and Great People
I am not the easiest customer to deal with because I am extremely thorough and picky. However, this team was receptive and respectful to all my questions and concerns. Kevin contacted me multiple times to ensure I was 100% satisfied with my purchase and truly went above and beyond.
He’s the BOMB.COM and deserves a raise (especially after dealing with me?).
Recommended

JG
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James G.
Bloomington, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2020
verified customerVerified Customer
Category: Sales
Great experience at Genesis of Bloomington-Normal.
The facility is impressive but the personnel are even more impressive!
Recommended
BRANDON W K., SERVICE MANAGER from Genesis Of Bloomington Normal responded on 08/11/2020 07:33 PM

Thank you for taking your time to review our sales team. Myself and the rest of the O'Brien team look forward to taking care of all your vehicle needs with our #1 in customer service department in the district service. Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. Thanks again and we look forward to continuing the great customer service!!

Brandon Kessinger
Service Manager
309-664-1222


SR
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Sue R.
Normal, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2020
verified customerVerified Customer
Category: Sales
friendly people, great cars!
Nicky Theis, our salesperson, was friendly, helpful and easy to work with.
Recommended
BRANDON W K., SERVICE MANAGER from Genesis Of Bloomington Normal responded on 03/24/2020 06:33 AM

Wow what a awesome review to start a Tuesday with thank you! Myself and the rest of the O'Brien Genesis team look forward to another record setting year of customer service. Don't forget to download the O'Brien rewards app and like us on Facebook through it for points towards your next visit along with other features. Thanks again and have a great week!!

Brandon Kessinger
Service Manager
309-664-1222


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