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Genesis Of Bowie

Average Score
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(74 Reviews)
47
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
Original Review
Overall Rating 3.2/5Overall Rating 3.2/5Overall Rating 3.2/5Overall Rating 3.2/5Overall Rating 3.2/5
6
Total ReScores
4.3
ReScore Average
47
Net Promoter Score ®

Business Details

Contact
(301) 390-0880
No Business Hours Provided

Business Hours

* No Time Zone Provided
2404 Crain Highway Bowie, MD 20716
Sales Department's Reviews
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(74 Reviews)

AC
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Aaron C.
White Plains, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2023
10
Category: Sales
Seal the Deal
I greatly appreciate the customer service here. From the salesman Ozzie to the Amazing Manager Selim that assisted in getting this deal done. A great overall team. I definitely am recommending more folks to come here. An experience I won’t forget.

HR
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Howard R.
Baltimore, MD
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/07/2023
0
Category: Sales
Very disappointed
Very unprofessional for one I came all the way for Baltimore City to see a truck that I asked the night before was it there and when I get there they said it was going and did not know how long it has been gone then the salesman did not even try to show me anything else that I might had wanted I would never recommend anyone going to this place very poor service.

KH
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Kerry H.
Waldorf, MD
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/14/2022
1
Category: Sales
Disrespectful, Finance guy....
Our salesperson was, Honest, Polite and informative, We spent an hour going over details and pricing, Sat down for final numbers, Then here comes finance manager with 10 thousand more in questionable fees, With faulty logic...., Knew it was iffy at best, Wow!!!!, They add on #Icon package, Basically #lojack 3900.00 ,Tracking, Why in the world would you add an option on car, But nowhere on sticker?!!!,Crazy....,Fraudulent.....,Not to mention charging for wheel locks....1900.00,5000 dollars of mark up with no legal reason, Stay away from here.....,We went to another dealership and got conformation on what we believed anyway.....

MJ
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Melvin J.
Randallstown, MD
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/15/2022
0
Category: Sales
I Just Wanted My Plates Transferred
I made it very clear when I bought the car I wanted my plates transferred to my new vehicle. The plates are military they cost more than regular plates I am retired disabled veteran I find out today I have new plates Unacceptable Can you Please fix this

PG
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Prince G.
New Castle, DE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2022
verified customerVerified Customer
10
Category: Sales
Amazing car, amazing dealership, amazing saleman
My sale person Johathon was on point with all my questions

EA
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Edith A.
Annapolis, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2022
verified customerVerified Customer
10
Category: Sales
Amazing car/ great experience with Howard Embden (senior sales consultant)
Go see Howard Embden. He is the senior sales consultant and knows the car inside and out. He is patient, friendly and fair. He has followed up several times to make sure that I am using all of the car's exceptional features. This is the car to have.

SJ
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Shaunte J.
Upper Marlboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2022
verified customerVerified Customer
9
Category: Sales
2022 GV70
I came into the dealership knowing exactly what I wanted and how much I wanted to spend. Lou was very patient as it took some time for them to reach my terms and conditions. : ) His patience and calmness made me feel like he cared, not only about selling a car (which is any sellers priority) but also about the conditions I determined for myself (monthly cost, overall cost, etc.). I will be back as long as Lou and Thomas (the finance guy) are there to welcome me with laughs, authenticity, and knowledge. Overall, it was a great experience.

DT
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Donyelle T.
Randallstown, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2022
verified customerVerified Customer
10
Category: Sales
Exceptional Experience!
Genesis concierge initially contacted me to inform me as to which dealership had the vehicle I wanted. Genesis of Bowie reached out to me to schedule a mutual convenient appointment. The appt was honored and my sales guy, Kegan was waiting patiently for me. We had a discussion and then went to test drive. Once we returned we discussed the numbers and any additional options. From there, I met with a Finance Mgr to sign the paperwork.

The entire vehicle purchase process was transparent and smooth. It was a delight to work with Kegan and I was super pleased!

Many thanks Kegan and kudos to your team for making it happen!

LS
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Linda S.
Fort Washington, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/09/2022
verified customerVerified Customer
8
Category: Sales
Pleasantly Surprised!!
The sales rep was very knowledgeable about the vehicle and very patient with explaining and demonstrating all features. He was very flexible as I was undecided about vehicles and took the time to provide a test drive and full explanation of each vehicle.

TW
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Tom W.
Joint Base Andrews, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/16/2021
verified customerVerified Customer
10
Category: Sales
I love my G70
Bought a new 2021 G70 at a great price and believe me, I looked! In fact, I looked all over the US and other dealerships were offering slightly used(not new) make and models for the same price. Brian was very polite, professional, and personable. Thank you Bowie for making my buying experience above and beyond compared to what I've experienced with other dealerships in the past. I LOVE MY G70!!!

HB
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Howard B.
Upper Marlboro, MD
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/16/2021
verified customerVerified Customer
5
Category: Sales
Great workers…poor management
My salesman, Lou Igbon and finance professional, Thomas Little were outstanding. However, I don’t believe the general manager and head finance guy respect the customers. I have a 2019 Genesis G80 and a 2021 Genesis GV80 from this dealer. They are great vehicles. Fortunately Lou and Thomas helped the dealership keep my business.
GREGORY B., Sales Manger from Genesis Of Bowie responded on 11/18/2021 10:20 AM

Good afternoon sir,

I am sorry to hear about your recent experience at Genesis of Bowie.  Your complete satisfaction is extremlely important to us, and I will be reaching out shortly to ensure any and all issues have been resolved for you.

Respectfully,

Greg Boling
Sales Manager
301-390-0880

GT
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George T.
Upper Marlboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/02/2021
verified customerVerified Customer
8
Category: Sales
GV70
I loved the experience of shopping for my GV70 at Genesis of Bowie. The salesperson Jerrod was excellent. He made every effort to satisfy our wishes for the vehicle we brought. The vehicle we purchased was originally sold, but once it came available Jerrod got in touch with us and guided us through the purchase experience. I would definitely recommend his services if you are looking to buy a new Genesis or Hyundai.

PP
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Preston P.
Waldorf, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2021
verified customerVerified Customer
10
Category: Sales
Genesis of Bowie
Brian and the entire team treated me like family and ensured I got into the truck I wanted . They made my birthday a one to remember. Love my new gv70.

DB
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Doreen B.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/19/2021
verified customerVerified Customer
10
Category: Sales
Epic
Powerful and Great service.

BR
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Briane R.
Waldorf, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2021
verified customerVerified Customer
10
Category: Sales
5 star dealership!
Brian was amazing! He was extremely knowledgeable on the vehicle, got me in and out in a short period of time, and made sure to jump through hoops to ensure I was satisfied! As long as he is there, I will be his customer!
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