business image

Genesis Of Cherry Hill

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(223 Reviews)
92
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5
20
Total ReScores
5.0
ReScore Average
92
Net Promoter Score ®

Business Details

Contact
(856) 983-1000
No Business Hours Provided

Business Hours

* America/Adak
550 W. Route 70 Marlton, NJ 08053
Sales Department's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(223 Reviews)

HO
gravatar
HERBERT O.
Margate City, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/01/2022
10
Category: Sales
EXCELLENT AGENCY
STARTED WITH BURNS HYUNDAI ABOUT 10 YEARS PRIOR. I DON'T KNOW HOW THEY DO IT....RECENTLY RETURNED TO BURNS GENESIS AND LEASED A GV80. THEIR SALES TEAM SPECIFICALLY BRIAN HAN AND ARTUR PLYUSHCHEV ARE UNBELIEVABLE TO WORK WITH. TOGETHER THEY OFFER SERVICE OF A TRUE LUXURY CAR DEALERSHIP.

EV
gravatar
Ed V.
Marlton, NJ
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/21/2022
0
Category: Sales
Worst experience for a luxury line
Not a good expereience. Initial appointment was not kept oo the agreed upon time (they saidthey were busy - ?). Dealys with delivery. Car arrived at the dealership's storage lot Friday/Saturday. By Monday it was gone to service department. Was supposed to be dleivered Friday and then the preceding Thursday I ws notified it would ot be delivered duue to a recall (2023 GV80 - ?)
I was then told I was free to take my bsiness elsewhere. Am waiting for arfund of my deposit. A day leter the dealer ran a credit iinquiry followed by another by Hyundai Capital despite the cancelation costiing me credit scotr points. Hyundai Corp of America has been contacted and have assisted me with locating a vehiicle on another dealer - althoguht its an hour away. google their service deartmnet reviews and you'll see there are issues!

EV
gravatar
ed v.
Marlton, NJ
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/16/2022
0
Category: Sales
Worst experience for a luxury line
There's a certain arrogance and lack of genuine care rfor customers. I just got tired of getting the runaroind for a $67K SUV I was trying to purchase. They're behaivior whemn I expressed we were disturbed was one of total disregard citing I was welcome to take my business someplace else. Google them and you'll see I'm not alone in that regard.

RP
gravatar
Rich P.
Staten Island, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2022
10
Category: Sales
Great service
To those seeking a Genesis vehicle please go to Genesis cherry Hill in NJ. I can't express enough the 1000 percent of satisfaction honesty and results they provided Eric Brian Matt Victor and art. Top notch dealership who lives up to their word. Coming from Staten island not around the corner I would go back in a flash. Very happy with our gv70 and many thanks to those at Genesis of cherry Hill who made it possible

MS
gravatar
Michelle Renee S.
Suffolk, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2022
verified customerVerified Customer
10
Category: Sales
GV70
If you are looking for a great sales person, as for Karishma Kishinchandani. She always kept me informed of what was going on. I live in Virginia and had to travel to New Jersey to pick up my beautiful GV 70. Once I got to the dealership still no pressure the financial manager was awesome as well. My overall experience was outstanding and I definitely would recommend this dealership to anyone who’s looking for a Genesis.
Keri L., Customer Experience Manager from Genesis Of Cherry Hill responded on 03/24/2022 02:16 PM

Dear Michelle,

Thank you for your most thoughtful feedback! We’re delighted to hear you received a 5-star Sales experience from Karishma and our team. Congratulations on your amazing new GV70! I know we're not in your backyard, but please don’t hesitate to let us know if we can do anything to enhance your ownership experience. Thank you for choosing Genesis of Cherry Hill, and happy driving!

Respectfully,

Keri L.
Customer Experience Manager
Genesis of Cherry Hill


NB
gravatar
Nihat B.
Browns Mills, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2022
verified customerVerified Customer
10
Category: Sales
Top Notch service
We had a great experience we had never been this happy she Karis been top of us anytime we need to ask her questions or details since the day number one we made the decision to buy this car prediger process ,through day we received our car she had been so helpful and professional we thank her a lot to give us a opportunity to work with us and help us through everything she made our life easy . And many thanks to Mat from finance department who is a wonderful man with great personality
Keri L., Customer Experience Manager from Genesis Of Cherry Hill responded on 02/18/2022 09:38 AM

Dear Nihat,

Thank you for your feedback, and for your most thoughtful note about Karishma and Matt! We're delighted to hear you received a 5-star Sales experience from our team. Congratulations on your amazing new GV70 - MotorTrend's 2022 SUV of the Year! Please don't hesitate to let us know if we can do anything to enhance your ownership experience. Thank you for choosing Genesis of Cherry Hill, and happy driving!

Respectfully,

Keri L.
Customer Experience Manager
Genesis of Cherry Hill

DZ
gravatar
Daniel Z.
Elkins Park, PA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/17/2022
verified customerVerified Customer
7
Category: Sales
Exceptional vehicle at a unexceptional dealer.
Genesis cars are luxury but the dealership isn’t. Overall experience was good and they were good to accommodate me for the business. Close to same trade value as a Lexus dealer (trade in was a Lexus) which was surprising.
ARTUR Y P. from Genesis Of Cherry Hill responded on 02/17/2022 06:10 PM

Mr. Zerumsky,

Thank you very much for sharing your feedback with us. We are dissapointed to hear that you did not receive a 5-star Sales experience. We strive to provide our clients with the highest level of service, and we appreciate your feedback. We hope that we can re-instate your confidence in us. I will be calling you to resolve any concerns you might have and discuss your feedback.
Congratulations on your beautiful 2022 G70 AWD 3.3T Sport Advanced! Please do not hesitate to let us know if we can ever be of service throughout your ownership experience. Thank you for choosing Genesis of Cherry Hill and happy driving!
Thank you very much,
Art Plyushchev, Genesis Manager


WG
gravatar
Wayne G.
Aberdeen, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2022
verified customerVerified Customer
10
Category: Sales
2022 GV70
The staff at Genesis of Cherry of Hill was very professional. Brian Han made my buying experience a pleasure. I have fallen in love with the Genesis brand.
Keri L., Customer Experience Manager from Genesis Of Cherry Hill responded on 02/18/2022 09:35 AM

Dear Wayne,

Thank you for your feedback and for your thoughtful note about Brian. We're delighted to hear you received a 5-star Sales experience, and also to hear how pleased you are with the Genesis brand. Congratulations on your amazing new GV70 - MotorTrend's 2022 SUV of the Year! Please don't hesitate to let us know if we can do anything to enhance your ownership experience. Thank you for choosing Genesis of Cherry Hill, and happy driving!

Respectfully,

Keri L.
Customer Experience Manager
Genesis of Cherry Hill

MM
gravatar
Matthew M.
Magnolia, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2022
verified customerVerified Customer
10
Category: Sales
Exceptional experience
From start to finish, I couldn’t have asked for better.
Keri L., Customer Experience Manager from Genesis Of Cherry Hill responded on 02/15/2022 12:02 PM

Dear Matthew,

Thank you for your feedback and for your thoughtful note. We're so pleased to hear you received a 5-star Sales experience from our Megan and team. Congratulations on your beautiful new G70! Please don't hesitate to let us know if we can do anything to enhance your ownership experience. Thank you for choosing Genesis of Cherry Hill, and happy driving!

Respectfully,

Keri L.
Customer Experience Manager
Genesis of Cherry Hill


MJ
gravatar
Maryann J.
Mullica Hill, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2022
verified customerVerified Customer
10
Category: Sales
GV80
Great service from Eric - right down to delivery. He knew the cars and was able to show me the different options on the G70 and G80. Ended up loving the G80 and was able to get an agreed price. Dealership was patient and accommodating while I navigated my own financing. Eric conveniently brought the car to me at home. Best car buying experience to date.
Keri L., Customer Experience Manager from Genesis Of Cherry Hill responded on 02/15/2022 11:56 AM

Dear Maryann,

Thank you for your feedback and for your most thoughtful note about Eric. We're so pleased to hear you received a 5-star Sales experience from our team. Congratulations on your beautiful new G80! Please don't hesitate to let us know if we can do anything to enhance your ownership experience. Thank you for choosing Genesis of Cherry Hill, and happy driving!

Respectfully,

Keri L.
Customer Experience Manager
Genesis of Cherry Hill


WP
gravatar
William P.
Mullica Hill, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2022
verified customerVerified Customer
10
Category: Sales
GV80
Great experience at Genesis of Cherry Hill. Very knowledgeable sales associate (Eric) and manager (Art)
Keri L., Customer Experience Manager from Genesis Of Cherry Hill responded on 02/15/2022 11:50 AM

Dear William,

Thank you for your feedback and for your thoughtful note about Art and Eric. We're so pleased to hear you received a 5-star Sales experience from our team. Congratulations on your beautiful new GV80! Please don't hesitate to let us know if we can do anything to enhance your ownership experience. Thank you for choosing Genesis of Cherry Hill, and happy driving!

Respectfully,

Keri L.
Customer Experience Manager
Genesis of Cherry Hill


MG
gravatar
Michael G.
Lawrence Township, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2022
verified customerVerified Customer
10
Category: Sales
W
We had great service from Meghan. She W
Was honest and caring. She was not calling us all the time to make a decision
Keri L., Customer Experience Manager from Genesis Of Cherry Hill responded on 02/06/2022 05:48 PM

Dear Michael,

Thank you for your feedback and for your thoughtful note. We're so pleased to hear you received a 5-star Sales experience from Megan and our team. Congratulations on your amazing new GV70 - MotorTrend's 2022 SUV of the Year! Please don't hesitate to let us know if we can do anything to enhance your ownership experience. Thank you for choosing Genesis of Cherry Hill, and happy driving!

Respectfully,

Keri L.
Customer Experience Manager
Genesis of Cherry Hill

DS
gravatar
Donald S.
Bethlehem, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2022
verified customerVerified Customer
10
Category: Sales
The experience was great and everybody was very friendly
It was worth and I had a great experience an we love the car
Keri L., Customer Experience Manager from Genesis Of Cherry Hill responded on 01/31/2022 02:24 PM

Dear Donald,

Thank you for your feedback, and for your most thoughtful note. We're delighted to hear you received a 5-star Sales experience from Phil and our team. Congratulations on your amazing new G90! Please don't hesitate to let us know if we can do anything to enhance your ownership experience. Thank you for choosing Genesis of Cherry Hill, and happy driving!

Respectfully,

Keri L.
Customer Experience Manager
Genesis of Cherry Hill


SK
gravatar
Stephen K.
Burlington, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2022
verified customerVerified Customer
10
Category: Sales
Gret car, great sales staff. It was a pleasure dealing with Genesis of Cherry Hill
Sales staff went the extra mile to make this deal happen. Tech on the vehicle is crazy! Megan went over all of it to make sure I was comfortable with each feature. It was a genuine pleasure to deal with her and Genesis of Cherry Hill.
Keri L., Customer Experience Manager from Genesis Of Cherry Hill responded on 01/31/2022 02:14 PM

Dear Stephen,

Thank you for your feedback, and for your most thoughtful note. We're delighted to hear you received a 5-star Sales experience from Megan and our team. Congratulations on your amazing new GV70 - MotorTrend's 2022 SUV of the Year! Please don't hesitate to let us know if we can do anything to enhance your ownership experience. Thank you for choosing Genesis of Cherry Hill, and happy driving!

Respectfully,

Keri L.
Customer Experience Manager
Genesis of Cherry Hill


FM
gravatar
Fredric M.
Allentown, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2022
verified customerVerified Customer
10
Category: Sales
BURNS Cherry Hill Genesis
I had a great experience at Burns Genesis in Cherry Hill. Excellent customer service, professionalism from sales to finance, to include the GM.
I was never rushed, pushed into an update at any point. Each person took their time, explained everything from operation of the vehicle ( the sales person Eric went above and beyond spent 2.5 hrs to explain the tech to me)
Ken in finance found a great rate to finance and was very knowledgeable and explained the the specific to include GAP insurance.
By far, a real honest approach to help you purchase a vehicle. Others dealers I went to clearly do not practice a positive customer based approach to selling you a vehicle. Really a 10 out of 10 experience.
Thank you to the team at Burns Genesis.

Fred Moskowitz
Keri L., Customer Experience Manager from Genesis Of Cherry Hill responded on 01/31/2022 02:13 PM

Dear Fred,

Thank you for your feedback, and for your most thoughtful note about our team. We're delighted to hear you received a 5-star Sales experience from Art, Eric, and Ken. Congratulations on your amazing new G80! Please don't hesitate to let us know if we can do anything to enhance your ownership experience. Thank you for choosing Genesis of Cherry Hill, and happy driving!

Respectfully,

Keri L.
Customer Experience Manager
Genesis of Cherry Hill


Displaying Review 1 - 15 of 223 in total
Businesses Near You
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(75 Reviews)
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1,568 Reviews)
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(867 Reviews)
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(663 Reviews)
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(71 Reviews)
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.