Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
At Oscar Leesers Dealership on Montana Ave. I was initially skeptical about buying anything from a dealership connected to Hyundai but the vehicle looked good so i bought it. My worst fear came true when I recently went in for service and they told me They were no longer a Genesis dealer and could not order Genuine Genesis parts. Why in the first place would they sell Genesis vehicles without securing that franchise. I feel so stupid and taken advantage of. Supposedly they are working on some sort of we'll get parts from another dealership and take care of everything through 3rd parties. No way I'm driving hours or having Hyundai mechanics not really trained in servicing Genesis. I've made the decision to get rid of the GV70 and purchase a Buick from a company that's been around since 1903. Total bs from Oscar Leesers dealership. Fraud in fact. I will recommend not to buy from these con men. Also I noticed how their management treated their employees with no respect. They seemed nervous around the bosses. Management acted like they were better than the people doing the actual work.
Totally pissed off. Beware of this dealership. I thought Mr. Lesser was a man of integrity but apparently I was wrong. Thank you