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Genesis Of Gurnee

Average Score
Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5
4.1
(16 Reviews)
42
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
42
Net Promoter Score ®

Business Details

Contact
(847) 249-1300
No Business Hours Provided

Business Hours

* No Time Zone Provided
6251 Grand Avenue Gurnee, IL 60031
Sales Department's Reviews
Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5
4.1
(16 Reviews)

VD
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Victor D.
Libertyville, IL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/14/2024
0
Category: Sales
They promise and then they do not deliver
his dealer is terrible. They do not respect their agreements with customers. Purchased a Genesis car from them. My car has only 6,000 miles and is due for the first free oil change, so I call to schedule and they just say they will not do it for free, as they committed when I purchased it. Apparently they got in a fight with Genesis and they will not service your car any longer. I have to look for a different dealership as they want to charge for something they promised to be free when you purchase a car!!!!

VD
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Victor D.
Libertyville, IL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/14/2024
0
Category: Sales
They denied service they promised to be free when purchased car
his dealer is terrible. They do not respect their agreements with customers. Purchased a Genesis car from them. My car has only 6,000 miles and is due for the first free oil change, so I call to schedule and they just say they will not do it for free, as they committed when I purchased it. Apparently they got in a fight with Genesis and they will not service your car any longer. I have to look for a different dealership as they want to charge for something they promised to be free when you purchase a car!!!!

MW
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Mark W.
Mchenry, IL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/18/2022
verified customerVerified Customer
0
Category: Sales
Classic old school deceptive sales practice
Deceptive sales practices and $2,700 of mostly worthless add ons. No literature for the add ons or warranty papers. Constantly changing counter offers with the lame explanation that the Finance Office must have made some mistakes. Run, don't walk, away . No returned phone calls or voice mailboxes that were always full. Great car, lousy sales experience.

RS
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Rachel S.
Watertown, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2022
10
Category: Sales
Friendly & Patient
It was a pleasure to work with Andres and Javian throughout the car buying process. I was not the most decisive person and they were both patient and helpful when it came down to making my decision.

MD
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Michael D.
Waukegan, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/09/2022
10
Category: Sales
Service Manager + Sales Manager = New Car and Happy Guest
Had a great experience last Thursday meeting with the Service manager and Roger De Vito from the sales department. It was as simple as going in for an oil change and leaving with a brand new Santa FE.

Thank You Josh for the connect and thank you Roger for actually knowing the product and making the lateral step so easy.

Thanks All!!! I hope this review does everyone well,...as well :)

Mike

WH
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wesley h.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2021
10
Category: Sales
was a pleasure!
I worked with matt and Roger. I had an amazing experience buying my new car. And they gave me an unbelievable deal!

AW
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Ayesha W.
Markham, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2021
10
Category: Sales
Vehicle Purchase
I purchased a new vehicle, my salesman Roger De Vito was amazing. Very knowledgeable and helpful with my purchase.

MS
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Matthew S.
Ingleside, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/02/2021
verified customerVerified Customer
10
Category: Sales
Car Buying
Roger took his time to answer my questions and was very open about pricing and service. If he did not know the answer he would find someone who did. I would use Roger again in the future as my salesperson.

RZ
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Ricardo Z.
Lakemoor, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/27/2021
verified customerVerified Customer
Category: Sales
Excellent service for an excellent car
My overall experience at the dealership was fantastic. From the presentation of the vehicle to the test drive and final sale of the vehicle. I had Roger as a salesman and had a great experience with him. Overall the car is fantastic and the dealership experience was amazing. I plan on coming back in the future to upgrade to another genesis product.
Recommended

JO
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Jorge O.
Waukegan, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2021
verified customerVerified Customer
Category: Sales
Everybody very is knowledgeable
This is the best Dealer in the USA.
Recommended

TD
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Tranelle D.
Zion, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2021
verified customerVerified Customer
Category: Sales
My experience!
Roger was absolutely awesome! Amazing sales guy. Will definitely be buying my next vehicle from him ?? The over all experience was great.
Recommended

SS
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Stuart S.
Rockford, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2021
verified customerVerified Customer
Category: Sales
People
Delivered a hard to get car, fair price, Nice people
Recommended

DH
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Darrell H.
Spring Grove, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2020
Red Genesis
Tomy and Cory were very professional and I enjoyed working with them.
My Genesis needed a transmission change which was very hard for me, that card has never been out of my possession. I thought it would never be the same again, but I am very happy with the result.

Thank You, by the way I'm looking at buying a red 2021 G80.
Recommended

MJ
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Michael J.
Libertyville, IL
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/12/2020
verified customerVerified Customer
Category: Sales
Low quality facility
You need a dedicated Genesis dealership in the north suburbs of Chicago.
Not Recommended

AH
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Areli H.
Beach Park, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2020
verified customerVerified Customer
Category: Sales
Great car buying experience
Excellent staff and dealership
Recommended

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