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Genesis Of Irving

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(45 Reviews)
81
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5
3
Total ReScores
5.0
ReScore Average
81
Net Promoter Score ®

Business Details

Contact
(972) 438-2121
No Business Hours Provided

Business Hours

* No Time Zone Provided
1800 E. Airport Freeway Irving, TX 75062
Sales Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(45 Reviews)

MS
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Michael S.
Midlothian, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2022
verified customerVerified Customer
10
Category: Sales
Love it!
Never heard of the Genesis G70 since we actually came in to look at an SUV, but we were considering sedans as well for our next car purchase. We noticed these cute little cars and took one for a test drive and we were sold. Such a nice car, drives very well. Dealership was great too we strongly recommend Freeman. ?
BRAD W C. from Genesis Of Irving responded on 01/17/2022 08:48 AM

Thank you for your business and for taking the time to respond to the survey from Genesis. If I can assist you in the future please let me know!

Brad Collins
Sales Manager
972.815.2710
bcollins@freemanauto.com


MH
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Marvin H.
Arlington, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/12/2022
verified customerVerified Customer
10
Category: Sales
Service ?
Great service at this location. Ask of Patrick.
BRAD W C. from Genesis Of Irving responded on 01/17/2022 08:47 AM

Thank you for your business and for taking the time to respond to the survey from Genesis. If I can assist you in the future please let me know!

Brad Collins
Sales Manager
972.815.2710
bcollins@freemanauto.com


JL
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Judith L.
Dallas, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/08/2022
verified customerVerified Customer
10
Category: Sales
Smoothest car purchase ever
This was the easiest from start to finish car purchase ever. No hiccups, no hidden anything's.

Everything was up front and open and honest.

The car I wanted was somewhere in transit, but as soon as it came in, I got a text message with images and video of the inside and out so that I didn't have to make another trip to the dealer to verify it was the car I was looking for. When it was ready, all I had to do was show up and fill out the paperwork. I could have done it online and had the car delivered but I wanted to do it in person.

Everyone was professional and courteous. Kudos to Genesis of Irving!
BRAD W C. from Genesis Of Irving responded on 01/17/2022 08:43 AM

Thank you for your business and for taking the time to respond to the survey from Genesis. If I can assist you in the future please let me know!

Brad Collins
Sales Manager
972.815.2710
bcollins@freemanauto.com


DJ
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Devetta J.
Farmers Branch, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/07/2022
verified customerVerified Customer
10
Category: Sales
Great service
I received excellent service purchasing the Genesis Gv70. Everything went smooth, everything was explained and I didn’t have to wait long to sign paperwork and take the car home.
BRAD W C. from Genesis Of Irving responded on 01/17/2022 08:33 AM

Thank you for your business and for taking the time to respond to the survey from Genesis. If I can assist you in the future please let me know!

Brad Collins
Sales Manager
972.815.2710
bcollins@freemanauto.com


TJ
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Tara J.
Shepherd, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2021
verified customerVerified Customer
10
Category: Sales
Great Buying Experience
I drove from Houston to purchase a vehicle from this dealership. Our salesperson was upfront on the vehicle we were trading in and car we were purchasing. The vehicle was ready even when I showed up a little earlier than expected. I was in and out pretty quick. I had been to other dealerships looking at similar vehicles but they were not as upfront and added charges to the vehicle that this dealership didn’t add. I will definitely purchase another car from this dealership in the future.
BRAD W C. from Genesis Of Irving responded on 12/24/2021 11:30 AM

Thank you for your business and for taking the time to respond to the survey from Genesis. If I can assist you in the future please let me know!

Brad Collins
Sales Manager
972.815.2710
bcollins@freemanauto.com


RO
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Roger O.
Southlake, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2021
verified customerVerified Customer
9
Category: Sales
Roger O
Herman was very helpful and caring. Honest and professional. Rodney handled financial side very professional and thorough.
BRAD W C. from Genesis Of Irving responded on 12/24/2021 11:29 AM

Thank you for your business and for taking the time to respond to the survey from Genesis. If I can assist you in the future please let me know!

Brad Collins
Sales Manager
972.815.2710
bcollins@freemanauto.com


JS
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Julie S.
Hurst, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2021
verified customerVerified Customer
10
Category: Sales
Friendly and informative
From start to finish I loved my car buying experience. Everyone was extremely friendly and informative.
BRAD W C. from Genesis Of Irving responded on 10/15/2021 07:10 AM

Thank you for your business and for taking the time to respond to the survey from Genesis. If I can assist you in the future please let me know!

Brad Collins
Sales Manager
972.815.2710
bcollins@freemanauto.com

BRAD W C. from Genesis Of Irving responded on 10/15/2021 07:12 AM

Thank you for your business and for taking the time to respond to the survey from Genesis. If I can assist you in the future please let me know!

Brad Collins
Sales Manager
972.815.2710
bcollins@freemanauto.com


RM
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Ralph M.
Wichita Falls, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2021
verified customerVerified Customer
10
Category: Sales
Stellar service
The team at Genesis of Irving were consummate professionals (Lou, Brian and Steven). From first contact in sales, to financing to accessory ordering, they were eager to assist at every step, thus making us feel valued and not just another feather in their cap. Even after vehicle purchase; they made themselves available and followed up with any loose end issues (car accessories). First class service from an outstanding luxury brand and dealership. OTHER luxury brands seem to think their brand name alone will give them a pass on not engaging and “working for” the customer, not so with Genesis Of Irving. Genuine service, genuine people.
BRAD W C. from Genesis Of Irving responded on 10/02/2021 10:33 AM

Thank you for your business and for taking the time to respond to the survey from Genesis. If I can assist you in the future please let me know!

Brad Collins
Sales Manager
972.815.2710
bcollins@freemanauto.com


MT
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Matthew T.
Arlington, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/04/2021
verified customerVerified Customer
10
Category: Sales
GV80 experience
Love our new GV80; classy color; it’s like a Palisade on steroids. Excellent choice.
BRAD W C. from Genesis Of Irving responded on 09/07/2021 11:37 AM

Thank you for your business and for taking the time to respond to the survey from Genesis. If I can assist you in the future please let me know!

Brad Collins
Sales Manager
972.815.2710
bcollins@freemanauto.com


LM
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Leopoldo M.
Fort Worth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/26/2021
verified customerVerified Customer
10
Category: Sales
Great options and experience.
Went in to browse, and left happy with a new car!
BRAD W C. from Genesis Of Irving responded on 09/02/2021 03:17 PM

Thank you for your business and for taking the time to respond to the survey from Genesis. If I can assist you in the future please let me know!

Brad Collins
Sales Manager
972.815.2710
bcollins@freemanauto.com


RN
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Ralph N.
Italy, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2021
verified customerVerified Customer
10
Category: Sales
All aspects of purchase was great car is an incredible value
See above
BRAD W C. from Genesis Of Irving responded on 08/24/2021 12:38 PM

Thank you for your business and for taking the time to respond to the survey from Genesis. If I can assist you in the future please let me know!

Brad Collins
Sales Manager
972.815.2710
bcollins@freemanauto.com


SD
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Sara D.
Fort Worth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/11/2021
verified customerVerified Customer
8
Category: Sales
GV80 review
Genesis is a great car with lots of features for a great price. I love my new GV80,.
BRAD W C. from Genesis Of Irving responded on 08/13/2021 08:56 AM

Thank you for your business and for taking the time to respond to the survey from Genesis. If I can assist you in the future please let me know!

Brad Collins
Sales Manager
972.815.2710
bcollins@freemanauto.com


KL
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Kevin L.
Prosper, TX
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/23/2021
verified customerVerified Customer
Category: Sales
Recommended

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/06/2021
10
Category: Sales
Very good experience.
Having gone to 2 previous Genesis dealerships, I found Genesis of Irving to be the most Professional, most knowledgeable dealership of the three. Lauren was an excellent sales person as she helped me with all features of the vehicle. The finance dept was also excellent. Going to any other dealership (in the DFW area) would be a waste of time in my opinion, they did a very good job.
TRENT B. from Genesis Of Irving responded on 08/23/2021 10:24 AM

Thank you for your recent feed back.  Per your conversation with Lauren we will be sending another survey.


Sincerely 

Trent Boe
General Sales Manager


IA
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Ivy A.
Desoto, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2021
verified customerVerified Customer
Category: Sales
Seamless, no hassle and very knowledgeable staff
The process was quick without any hassle. Everything was straight forward and enjoyed every moment.
Recommended
BRAD W C. from Genesis Of Irving responded on 08/10/2021 02:32 PM

Thank you for your business and for taking the time to respond to the survey from Genesis. If I can assist you in the future please let me know!

Brad Collins
Sales Manager
972.815.2710
bcollins@freemanauto.com


PB
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Patrick B.
Dallas, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/06/2021
verified customerVerified Customer
Category: Sales
Outstanding customer service!!
Genesis of Irving is outstanding at welcoming and serving customers. Not pushy or rushed. They give you space and then check-in to see if they can assist in answering any questions, let you know about promotions and make you feel respected and valued. Patrick Volcy is a true brand ambassador. High quality, polite and very helpful and friendly. Moe in finance was also efficient, informative and helpful. I highly recommend them at Genesis of Irving.
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