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SureCritic / Genesis Of Naples
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Genesis Of Naples

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(95 Reviews)
91
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Score Details

5 stars
91%
4 stars
5%
3 stars
1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
Original Review
Overall Rating 2.9/5Overall Rating 2.9/5Overall Rating 2.9/5Overall Rating 2.9/5Overall Rating 2.9/5
23
Total ReScores™
4.9
ReScore™ Average
91
Net Promoter Score ®

Business Details

Categories
Contact
(239) 417-1222
No Business Hours Provided

Business Hours

* No Time Zone Provided
6780 Airport Rd N Naples, FL 34109
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Service Department's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(95 Reviews)
Write a Review
Recent Reviews
RS
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Robert S.
Alva, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2022
10
Category: Service
Vehicle purchase experience
Steve Kalinowski did a great job of making the purchase experience enjoyable and he did conduct a thorough orientation of the Genesis GV80 that my wife and I purchased.
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Verified Customer
Naples, FL
2019 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2022
verified customerVerified Customer
10
Category: Service
Great service
I was treated awesome from a very caring employee.I was given a loner and kept informed of my repair work.
Pawel K B., Service Advisor from Genesis Of Naples responded on 03/14/2022 04:25 AM

On behalf of our entire team, I would like to thank you for taking the time to complete our online survey regarding your recent visit in our service department.

Pawel Bartnicki
Genesis Experience Manager
Genesis of Naples
239 417 1222, ext. 265

TF
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Thomas F.
Naples, FL
2019 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2022
verified customerVerified Customer
9
Category: Service
Very satisfied….
Pawel is the best!
Pawel K B., Service Advisor from Genesis Of Naples responded on 03/12/2022 04:35 AM

On behalf of our entire team, I would like to thank you for taking the time to complete our online survey regarding your recent visit in our service department.

Pawel Bartnicki
Genesis Experience Manager
Genesis of Naples
239 417 1222, ext. 265

WL
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Wendy L.
Naples, FL
2020 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2022
verified customerVerified Customer
10
Category: Service
Excellent
Everything went as planned,the valet service was excellent as was the whole experience
Pawel K B., Service Advisor from Genesis Of Naples responded on 03/09/2022 07:16 AM

On behalf of our entire team, I would like to thank you for taking the time to complete our online survey regarding your recent visit in our service department.

Pawel Bartnicki
Genesis Experience Manager
Genesis of Naples
239 417 1222, ext. 265

Pawel Bartnicki
Service Advisor
Genesis of Naples
239 417 1222
KK
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Kenneth K.
Naples, FL
2022 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2022
verified customerVerified Customer
10
Category: Service
Best customer service
They provide the best service. They offered to pick up my car at home but I chose to drop it off and get a loaner run all my errands and come back and pick up my car. They also clean the outside and inside of the car
Pawel K B., Service Advisor from Genesis Of Naples responded on 03/09/2022 04:15 AM

On behalf of our entire team, I would like to thank you for taking the time to complete our online survey regarding your recent visit in our service department.

Pawel Bartnicki
Genesis Experience Manager
Genesis of Naples
239 417 1222, ext. 265

TF
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Theodore F.
Naples, FL
2021 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2022
verified customerVerified Customer
10
Category: Service
Terrific Service!
Beautiful new dealership. Great facilities and waiting areas. Car was done early, delivered clean inside & out. Thoroughly explained service.
Pawel K B., Service Advisor from Genesis Of Naples responded on 03/07/2022 04:25 AM

On behalf of our entire team, I would like to thank you for taking the time to complete our online survey regarding your recent visit in our service department.

Pawel Bartnicki
Genesis Experience Manager
Genesis of Naples
239 417 1222, ext. 265

MM
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Mary M.
Naples, FL
2021 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2022
verified customerVerified Customer
10
Category: Service
Oil change
Don’t have anything else to add
Pawel K B., Service Advisor from Genesis Of Naples responded on 03/04/2022 04:11 AM

On behalf of our entire team, I would like to thank you for taking the time to complete our online survey regarding your recent visit in our service department.

Pawel Bartnicki
Genesis Experience Manager
Genesis of Naples
239 417 1222, ext. 265

Verified Customer
Westminster, CO
2021 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2022
verified customerVerified Customer
10
Category: Service
Great service
Great service experience!
Pawel K B., Service Advisor from Genesis Of Naples responded on 02/25/2022 04:52 AM

On behalf of our entire team, I would like to thank you for taking the time to complete our online survey regarding your recent visit in our service department.

Pawel Bartnicki
Genesis Experience Manager
Genesis of Naples
239 417 1222, ext. 265

DU
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Daniel U.
Naples, FL
2021 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2022
verified customerVerified Customer
10
Category: Service
Great
The young men picking up my vehicle were very professional;
Pawel K B., Service Advisor from Genesis Of Naples responded on 02/24/2022 04:39 AM

On behalf of our entire team, I would like to thank you for taking the time to complete our online survey regarding your recent visit in our service department.

Pawel Bartnicki
Genesis Experience Manager
Genesis of Naples
239 417 1222, ext. 265

HH
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Harry H.
Naples, FL
2021 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2022
verified customerVerified Customer
10
Category: Service
They always thrive to exceed my expectation
I’m 65 years an have purchased many vehicles through my life. In 2021 my wife and I purchased 2 vehicles from Genesis of Naples and we were very satisfied with our car purchasing experience. If we could buy a car every year we would go to Genesis of Naples.
Pawel K B., Service Advisor from Genesis Of Naples responded on 02/18/2022 12:45 PM

On behalf of our entire team, I would like to thank you for taking the time to complete our online survey regarding your recent visit in our service department.

Pawel Bartnicki
Genesis Experience Manager
Genesis of Naples
239 417 1222, ext. 265

Verified Customer
Naples, FL
2021 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2022
verified customerVerified Customer
10
Category: Service
Always professional
I highly recommend the service department and the sales staff.
Pawel K B., Service Advisor from Genesis Of Naples responded on 02/14/2022 04:55 AM

On behalf of our entire team, I would like to thank you for taking the time to complete our online survey regarding your recent visit in our service department.

Pawel Bartnicki
Genesis Experience Manager
Genesis of Naples
239 417 1222, ext. 265

Verified Customer
FL
2019 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2022
verified customerVerified Customer
10
Category: Service
Owner
Great
Pawel K B., Service Advisor from Genesis Of Naples responded on 02/09/2022 04:27 AM

On behalf of our entire team, I would like to thank you for taking the time to complete our online survey regarding your recent visit in our service department.

Pawel Bartnicki
Genesis Experience Manager
Genesis of Naples
239 417 1222, ext. 265

Verified Customer
Bonita Springs, FL
2020 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2022
verified customerVerified Customer
9
Category: Service
A great service
The staff was very easy to work with and presented a perspective that they were interested in my satisfaction
Pawel K B., Service Advisor from Genesis Of Naples responded on 02/02/2022 04:41 AM

On behalf of our entire team, I would like to thank you for taking the time to complete our online survey regarding your recent visit in our service department.

Pawel Bartnicki
Genesis Experience Manager
Genesis of Naples
239 417 1222, ext. 265

VC
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Vicki C.
Naples, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2022
10
Category: Service
Service with a smile!
I thought made an online appointment for Thursday at 9:AM but when I got to Tamiami Hyundai they had no record it. Tommy, in service , put me at ease, and managed to squeeze me in. I had my 10,000 mile check-up, and picked up my car, (washed inside and out), in under two hours. All done, and with a smile! Thank you, Tommy!
Pawel K B., Service Advisor from Genesis Of Naples responded on 02/01/2022 04:23 AM

On behalf of our entire team, I would like to thank you for taking the time to complete our online survey regarding your recent visit in our service department.

Pawel Bartnicki
Genesis Experience Manager
Genesis of Naples
239 417 1222, ext. 265

RM
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Robert M.
Naples, FL
2021 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2022
verified customerVerified Customer
10
Category: Service
Service Dept.
The two Genesis service writers are excellent professional and helpful. I am looking forward to a separate Genesis facility soon. Great Dealership too!!
Pawel K B., Service Advisor from Genesis Of Naples responded on 01/26/2022 01:58 PM

On behalf of our entire team, I would like to thank you for taking the time to complete our online survey regarding your recent visit in our service department.

Pawel Bartnicki
Genesis Experience Manager
Genesis of Naples
239 417 1222, ext. 265

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