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Genesis Of North Plainfield

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(80 Reviews)
92
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
Original Review
Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5
10
Total ReScores
4.9
ReScore Average
92
Net Promoter Score ®

Business Details

Contact
(908) 757-4000
No Business Hours Provided

Business Hours

* No Time Zone Provided
1099 Route 22 West North Plainfield, NJ 07060
Sales Department's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(80 Reviews)

GW
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Gustavo W.
New York City, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2023
10
Category: Sales
Great Service
I had an outstanding experience with the Genesis dealer. The salesman, Arthur, was incredibly knowledgeable, respectful, and honest. My entire experience was seamless, quick, and one of the best I've ever had when purchasing a vehicle.

MS
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MICHAEL S.
Gillette, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/30/2023
verified customerVerified Customer
10
Category: Sales
Love my Genesis
From the moment, I walked into Genesis of North Plainfield I felt welcome. All of the models in the showroom absolutely spectacular, and it was hard to choose which card to buy. Mario took me out for a drive and pointed out the unique features of the GV 60 and I fell in love. Francisco helped us get a great deal and we were happy to get the credit for an all electric vehicle. I love my car and I have been telling my friends to go check out Genesis for themselves

AH
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ALAN H.
New Providence, NJ
2024 GV70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2023
verified customerVerified Customer
10
Category: Sales
Genesis and Global of North Plainfield
The car...this is my second one. Fortunately, an opportunity to upgrade from a 21 to a 24!

Why? A really great car! Bruno Dieujuste and Arthur Czaplinski in sales and finance, and service reps Johan and Justin.

The service department does a great job. Although there is a challenge getting an appointment for service...understanding due to the difficulty in getting trained service personnel, and the variety of cars available through this dealer.

One suggestion for the dealership...IMPROVE YOUR PHONE ACCESS SYSTEM. Getting to a person not an easy task!

Respectfully, Alan Haveson

SS
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SUSAN S.
Gillette, NJ
2023 GV70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2023
verified customerVerified Customer
10
Category: Sales
Purchase experience at Genesis of North Plainfield
We had a great sales experience. Arthur was tremendous! He was more concerned in making sure we would be happy with our purchase then just making a sale. We love our GV70. Thanks Arthur!

RM
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RAJAA M.
Irvington, NJ
2023 GV80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2023
verified customerVerified Customer
10
Category: Sales
I am glad I committed to my original choice
Once I located the dealership, I was pleasantly please. I was greeted at the door by Arthur who respected by needs and valued by time.

TS
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THEODORE S.
Princeton, NJ
2023 GV60
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/27/2023
verified customerVerified Customer
10
Category: Sales
I got the car I wanted
The sales staff at Genesis of North Plainfield worked with me to get the car I wanted. They met my price and the deal was done in a relatively short time.

ES
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EDGAR S.
Edison, NJ
2023 GV70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/17/2023
verified customerVerified Customer
10
Category: Sales
Amazing Experience!
Thanks to Genesis of North Plainfield for providing me a great experience with fianancing my new GV70. Everyone was extremely helpful, giving a shoutout to Chris Santos, Julio Gonzales, Francisco Chaparro & Marco Panatieri for guiding me through the process & answering all questions I had. 100% recommended for anyone looking to bring a new Genesis home.

DA
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DARIO A.
Roselle Park, NJ
2023 GV80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2023
verified customerVerified Customer
10
Category: Sales
The Genesis team at North Palinfield Genesis are top notch!
Steven, Pete, Fran, Jasmine, Andrew and Ed were all spectacular. Anyone in the market for a Genesis should contact them. They are all top notch!

IC
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IDA C.
Princeton Junction, NJ
2023 G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2023
verified customerVerified Customer
10
Category: Sales
Pleasure doing business with Ronald & team
We were literally on the day of decision when our son convinced us that we should give Genesis of North Plainfield a try. Distance wise, they are an hour away and the furthest among all Genesis dealerships in our area. That call opened up a refreshing dialog with Ronald and brought a pleasant ending to this episode in our car buying experience.
Anyone who looked for a new car early 2023 can tell you: the salesperson conversation always started with “There is a severe chip shortage in the industry, and we have 1/10 of our usual inventory on the lot”. That implied, “You customers should feel lucky already we are willing to sell you a car, so don’t even think about negotiating the price!” Before Global, many dealerships we contacted wouldn’t even discuss pricing over the phone other than MSRP+, and demanded that we go there as they’d “do everything negotiation in person in the showroom only.” In a time where people could buy cars online with Bitcoins, suddenly those dealerships brought back our good old 2003 car-buying memories.

We found a completely different approach in Global - Within an hour we called, Ronald worked out a good written first offer, which turned our hesitations into “Maybe this is an hour drive worth trying after all”. From there, the experience with Global has been incredibly smooth, responsive, and without high pressure tactics, unlike other dealers. Obviously there were a couple more rounds of negotiations, some requiring Ronald’s managers approval and backings. Keeping in mind they run a business not a NPO, I believe you will find them relatively straight forward. You will have a reasonable sense of what they can or cannot do, especially if you have done enough research of the car, and know well in comparison of their competitors in the area.

Two weeks after, we have our brand new G70 exactly like we were looking for!
On a finer scale, we would give Global 4.8 of 5.0. The -0.2 comes from probably a brand-wide issue because at least in Central Jersey area, Genesis and Hyundai are always joint together and they share a service department. So don’t really expect the white glove, spotless service of BMW, Acura etc. just yet. At delivery we found engine oil finger prints on the car’s gray interior and some attention-to-details issues, which were promptly corrected after we showed them to Ronald. Overall, we feel they just needed time and practice to get into the white-glove mode to match the Genesis brand.

We would highly recommend Genesis of North Plainfield and Ronald to any of our friends and family.

BW
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BARBARA W.
Basking Ridge, NJ
2023 G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2023
verified customerVerified Customer
10
Category: Sales
Genesis G70
We had an incredible experience with the dealer. Easy to make a deal. Closing was easy and fast. We highly recommend

AR
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ALFREDO R.
Stirling, NJ
2023 GV60
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2023
verified customerVerified Customer
10
Category: Sales
Exceptional
The experience I had with Genesis dealer was exceptional. The sales man (Arthur) very knowledgeable, respectful, and honest. My entire experience was smooth, fast, and one of the best experiences I had in purchasing a vehicle.

NK
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NANCY K.
Lavallette, NJ
2023 GV80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2022
verified customerVerified Customer
10
Category: Sales
2023 Genesis GV 80
Just a great SUV. Our salesman was wonderful. Ronald was very knowledgeable about the ins and outs of this vehicle Pleasant experience!!

AS
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ARUN S.
Springfield, NJ
2023 GV70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2022
verified customerVerified Customer
10
Category: Sales
Customer friendly
They were friendly and didn’t rush me into making any decision. Helped me make the right choice. A small disappointment I had was that even though they mentioned that the car was detailed before delivery, I did find some scuff marks in the interior, especially near the center console.

VC
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VINCY C.
Edison, NJ
2023 GV60
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/17/2022
verified customerVerified Customer
10
Category: Sales
Thank You Ryan!
Had a really good experience looking for a car at Genesis of North Plainfield. It's been really hard to find a car I liked with the limited inventory these days luckily this dealership had few of the models I was interested in. Ryan was very helpful when it came to the question I had about each of the cars. and getting me behind the wheel till I found the one that fit my needs best.

YW
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YIPENG W.
Edison, NJ
2023 GV60
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/17/2022
verified customerVerified Customer
10
Category: Sales
Easier purchase than expected these days!
Ryan is a great salesman. Buying my new Genesis GV60 was an easy decision after working with Ryan.

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