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Genesis Of Northwest Houston

Average Score
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
4.0
(20 Reviews)
20
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
20
Net Promoter Score ®

Business Details

Contact
(281) 894-5200
No Business Hours Provided

Business Hours

* Central Time (Us & Canada)
19300 Northwest Freeway Houston, TX 77065
Sales Department's Reviews
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
4.0
(20 Reviews)

PW
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Pamela W.
Spring, TX
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/04/2021
verified customerVerified Customer
0
Category: Sales
It is not the service department.
Shop other dealerships before you decide to purchase at this one.

SS
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Steven S.
Houston, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/13/2021
verified customerVerified Customer
1
Category: Sales
My experience
The sales staff and general sales manager (Michele Miller) were totally unresponsive and not helpful.

JG
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Johnathan G.
Cypress, TX
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/07/2021
verified customerVerified Customer
Category: Sales
Jay
Overall it was a good experience!
Recommended
Tim S., Fixed Ops Director from Genesis Of Northwest Houston responded on 06/11/2021 06:28 AM

Thanks for feedback 

Tim Shipe
Fixed Ops Director
832-446-4021

SS
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Shaquantalia S.
Schererville, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2021
verified customerVerified Customer
Category: Sales
The purchase of my dream car was extremely easy.
With the help of Burl Franklin, I was practically in and out in record timing, during the purchase of my new GV80. Burl was very knowledgeable and helped me make an informed decision , on such an important purchase.
Recommended

BH
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Bessie H.
Sugar Land, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2021
verified customerVerified Customer
Category: Sales
A Great
They were patient & understanding with me....
Recommended

TE
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Terry E.
Houston, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/12/2020
Lost Liner
On July 13th 2020 I was driving out of town. I was traveling about 45 mph on a side road when the passenger side liner came off. I took pictures and texted to Paul in repair dept. I hit nothing and nothing was in the road. It also damaged the replaced bumper when it released. When I was advised there was a cost to liner number 9 I contacted customer service at the Corporate Office. I am waiting for a response.
Not Recommended

TE
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Terry E.
Houston, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/12/2020
Lost Liner
After both liners came off the car on 3010-2020 I was advised that the shocks were leaking and needed replaced. After review with Paul's warranty repair, only one was approved. During that visit another liner was replaced.
Not Recommended

TE
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Terry E.
Houston, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/12/2020
Lost Liner
After returning the Driver side liner and being advised it would be replaced. I again left the repair dept. Drove less than 1/2 mile and the Passenger side liner came out. Nothing was hit, nothing was in the street.
Not Recommended

TE
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Terry E.
Houston, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/12/2020
Lost Liner
03-10-2020 I had the harness replaced. I noticed the liner was not properly installed. That was fixed after I pointed it out. I accepted the auto, drove less than 1/2 mile and the Driver wheel Liner fell out. I took the liner back and the Repair manager Paul said he would replace it.
Not Recommended

TE
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Terry E.
Houston, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/12/2020
Lost Liner
On 8-23-2019 I replaced my third liner with a cost of $289.58. This time it was the driver side liner. Nothing was hit, nothing was in the road.
Not Recommended

TE
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Terry E.
Houston, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/12/2020
Lost Liner
I proudly purchased my 2014 Equus on 5-9-2015. The first out of town trip started my problems. I was traveling 70 mph on an interstate. The passenger wheel liner released. This was the first of the next 9 times. Nothing was in the road, nothing was run over. When the liner came off, it damaged the passenger side of the front bumper. The clips that hold the bumper in place were broke off. When I returned on 8-6-2015 a new liner was provided but the bumper remained damaged and would not stay in place for the next four years. Many attempts to attach were fruitless. Visits to repair shops had no answer.
Not Recommended

CW
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Cleo W.
Houston, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2020
verified customerVerified Customer
Category: Sales
Vehicles
I wish they had more vehicles colors to choose from.
Recommended

MG
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Moses G.
Houston, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2020
verified customerVerified Customer
Category: Sales
Great Place
Great people who are friendly and confident. Great Product love my experience and Samuel Urbina is a great person
Recommended

HL
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Hee Geon L.
Katy, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2020
verified customerVerified Customer
Category: Sales
great
everything is good
Recommended

DK
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Dong Hyun K.
Frisco, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/10/2019
verified customerVerified Customer
Category: Sales
Great
Good choice
Recommended

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