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Genesis Of Roanoke Valley

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(5 Reviews)
0
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
1
Total ReScores
5.0
ReScore Average
0
Net Promoter Score ®

Business Details

Contact
(540) 362-4800
No Business Hours Provided

Business Hours

* No Time Zone Provided
6520 Peters Creek Road Roanoke, VA 24019
Sales Department's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(5 Reviews)

RJ
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Robert J.
Danville, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/16/2021
Awesome buying experience
The wife and I were in Roanoke looking to buy a new SUV for us. We decided to stop by Genesis of Roanoke Valley to see what they had. Upon arriving on the lot, we saw a vehicle that caught our eye, so we decided to take a closer look. We shortly met our salesperson, Jeremy Smith who was both friendly and professional and he proceeded to talk to us about the vehicle and all of it's features. After a test drive, we met with Jeremy and Larry Newsted, the Sales Manager and began the buying process. Everyone at First Team was professional and friendly and we highly recommend Jeremy and the team there at First Team Genesis of Roanoke Valley!
Recommended

LS
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Loyd S.
Christiansburg, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2021
verified customerVerified Customer
Category: Sales
GREAT EXPERIENCE
WAYNE WAS AMAZING HAD EVERYTHING READY TO GO WHEN WE GOT THERE, EXTREMELY SMOOTH PROCESS.
Recommended

DP
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Diana P.
Roanoke, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2021
verified customerVerified Customer
Category: Sales
Outstanding experience.
Tracy Meador is the most professional and helpful sales person I have ever dealt with.
Recommended

JH
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James H.
Beckley, WV
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2021
verified customerVerified Customer
Category: Sales
Team at Roanoke valley Genesis are genuinely concerned that all your problems are solved in an expedited manner.
After having some minor issues with finding information concerning my buying experience the team at First team Genesis handled the issue and was able to make me one more satisfied customer.
Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/25/2021
Category: Sales
Personnel were really busy , probally short staffed on weekend.
I truly believe the sales people tried to do their best under the circumstances. It was on the weekend and very busy, the sales process took longer than expected. Was called with a follow up phone call with questions for the sales people and never received a call back.
Recommended
LARRY L N. from Genesis Of Roanoke Valley responded on 03/27/2021 07:47 AM

WE HAVE TRIED TO REACH OUT TO THE CUSTOMER MULTIPLES TIME LEFT MULTIPLE MESSAGES FOR THEM 


VM
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Venessa M.
Roanoke, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2019
verified customerVerified Customer
Category: Sales
Very personable
yes
Recommended

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