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Genesis Of Santa Rosa

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(18 Reviews)
80
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5
3
Total ReScores
5.0
ReScore Average
80
Net Promoter Score ®

Business Details

Contact
(707) 545-7212
No Business Hours Provided

Business Hours

* No Time Zone Provided
2755 Corby Avenue Santa Rosa, CA 95407
Sales Department's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(18 Reviews)

RK
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Reza K.
Petaluma, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2022
verified customerVerified Customer
10
Category: Sales
Honest and easy to deal with.
I would definitely do business with the dealership again due to the fact that the easy to work with straightforward, they get you to the car that you want at the best possible price delivered right to you door.

SF
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Sean F.
Discovery Bay, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2022
verified customerVerified Customer
9
Category: Sales
Excellent purchase experience @ Genesis of Santa Rosa
Great customer service. Both Benjamin's were awesome, helped my wife and I with the purchase of a new GV80. Easy, no pressure sales experience. We agreed to a fair purchase price and in timely fashion. We would highly recommend Genesis of Santa Rosa to others. Their sales team is top notch.

JA
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Jerald A.
Greenbrae, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/09/2022
verified customerVerified Customer
10
Category: Sales
Easy to deal with it answered all my questions
Easy to deal with it answered all my questions

I live in Marin butt farted in Santa Rosa because I like the

PN
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Patrick N.
Menlo Park, CA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/26/2021
verified customerVerified Customer
Category: Sales

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/24/2021
0
Category: Sales
Benjamin Steinberg is not the person you want to interact with in Finance
Michael White was a fantastic salesman. He called me back when my car was available and guided me the whole way through it. Great dad jokes and all around enjoyable person to interact with. Helped me with learning about the features of my car and everything else. He is a definite 6/5.

The reason for my low rating is because of Benjamin Steinberg, the finance manager at Santa Rosa Genesis. There was an assumption that I was paying full cash but I was doing a down payment and the rest with a loan by USAA. USAA requires the dealership to fax information to them such as bank/title information. Benjamin changed the Retail Installment Sale Contract with the option to not hop on the dealership's financing if paid in full but would not fax the information to USAA. Even though the contract covered the dealership with that option. Essentially I was forced to do the dealership financing with the additional finance charge since Benjamin would not fax the information required. The principle of the matter is what bugged me the most. He didn't even give me a week, he gave me 6 days for the option in the contract which is still useless if he didn't fax over the information . Absolute trash experience with Benjamin. Cannot believe I was dragged into that and now I'm stuck at a higher APR with the dealership along with a $1709.72 finance charge. What the hell.

Also the front bumper was drilled into, which should be optional and not done before asking the purchaser.
CURTIS K M. from Genesis Of Santa Rosa responded on 12/26/2021 04:06 PM

Hello Patrick, it was a plaesure speaking with you ealier, and I assure you that your concerns will be addressed and your feedback was greatly appriciated. 

Thank you


LE
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Leslie E.
Saint Helena, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2021
verified customerVerified Customer
10
Category: Sales
New to Genesis
After researching many cars, my 21 year old son and I test drove the GV 80 and GV 70. We loved them both. The design, fit and finish were far superior to the Lexus and Audi we were looking at. I settled on the GV 70 sports prestige package and am loving it. Many people stop and ask as they are not familiar with Genesis. Got the price and amenities you cannot beat it. I am super happy about the concierge service as well.

MA
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Michael A.
Novato, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/26/2021
verified customerVerified Customer
10
Category: Sales
Great experience, love my GV80
Excellent experience with Ben and the rest of the team, love my GV80.

EF
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Edward F.
Sacramento, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2021
verified customerVerified Customer
10
Category: Sales
Manly Genesis of Santa Rosa- Outstanding Car Buying Experience
I purchased a Genesis GV70 from Manly Genesis of Santa Rosa, CA. Ben Marshall of internet sales at Manly Genesis made the buying experience painless and simple. They were transparent in their pricing. The GV70 was even delivered to my home! Thank you to Brian for delivering our GV70 unscathed. Manly Genesis provided an outstanding buying experience for an equally outstanding vehicle.

JC
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James C.
Seattle, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/24/2021
verified customerVerified Customer
10
Category: Sales
Genesis GV70 Purchase
All aspects of the transaction were great

AM
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Antonio M.
Santa Rosa, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2021
verified customerVerified Customer
10
Category: Sales
Happy Customer
Best experience ever! Awesome, fun, and easy process

CL
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Cameron L.
Groveland, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/11/2021
verified customerVerified Customer
10
Category: Sales
The purchase process with excellent
From the first follow up phone call that came in leas than 2 hours of me sending a request on line to finalizing the paperwork was stress free, exciting and efficient. This purchase was much more simple than any other vehicle purchase I have had. I asked for an all in price over the phone and after driving 4 hours to get to Santa Rosa the number remained the same. Curtis and his team took excellent care of us with their knowledge of the vehicle during the presentation. We also had to return a rental car which Jesse actually handled for us picked me up at the rental care office so we didn’t have to uber back to the dealership. Above and beyond customer service. Under promised and OVER delivered on all facets of the transaction. We are extremely pleased with the purchase of our gorgeous Genesis vehicle.

PL
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Paul L.
Reno, NV
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/10/2021
verified customerVerified Customer
8
Category: Sales
Great salesman!
Excellent salesman service. Dealership did not have important documents. Still can’t title the car.

YL
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Yaping L.
Mountain View, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/20/2021
verified customerVerified Customer
Category: Sales
Enjoyed Genesis at Santa Rosa
The place is professional, helpful and very nice.
Recommended

PB
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Peter B.
Oakland, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2021
verified customerVerified Customer
Category: Sales
One of the good ones
In this area there are a few good dealers and more than a few bad ones (the ones that play games or have steep markups, etc). This is one of the good ones- no games, clear communication and efficient with customer time. Highly recommended.
Recommended

RP
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Raymond P.
Brentwood, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2021
verified customerVerified Customer
Category: Sales
Loving our new GV80!
Josh and his team were professional, thorough, efficient, and friendly which resulted in the outstanding Genesis Customer Experience!
Recommended

RR
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Rafael R.
Novato, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2021
verified customerVerified Customer
Category: Sales
Overall great experience.
From the beginning to the end, the entire process was handled professionally. Overall great experience and I’m thrilled with my 2021 Genesis G90 Ultimate!
Recommended

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