I would definitely do business with the dealership again due to the fact that the easy to work with straightforward, they get you to the car that you want at the best possible price delivered right to you door.
Excellent purchase experience @ Genesis of Santa Rosa
Great customer service. Both Benjamin's were awesome, helped my wife and I with the purchase of a new GV80. Easy, no pressure sales experience. We agreed to a fair purchase price and in timely fashion. We would highly recommend Genesis of Santa Rosa to others. Their sales team is top notch.
Benjamin Steinberg is not the person you want to interact with in Finance
Michael White was a fantastic salesman. He called me back when my car was available and guided me the whole way through it. Great dad jokes and all around enjoyable person to interact with. Helped me with learning about the features of my car and everything else. He is a definite 6/5.
The reason for my low rating is because of Benjamin Steinberg, the finance manager at Santa Rosa Genesis. There was an assumption that I was paying full cash but I was doing a down payment and the rest with a loan by USAA. USAA requires the dealership to fax information to them such as bank/title information. Benjamin changed the Retail Installment Sale Contract with the option to not hop on the dealership's financing if paid in full but would not fax the information to USAA. Even though the contract covered the dealership with that option. Essentially I was forced to do the dealership financing with the additional finance charge since Benjamin would not fax the information required. The principle of the matter is what bugged me the most. He didn't even give me a week, he gave me 6 days for the option in the contract which is still useless if he didn't fax over the information . Absolute trash experience with Benjamin. Cannot believe I was dragged into that and now I'm stuck at a higher APR with the dealership along with a $1709.72 finance charge. What the hell.
Also the front bumper was drilled into, which should be optional and not done before asking the purchaser.
CURTIS K M. from Genesis Of Santa Rosa responded on 12/26/2021 04:06 PM
Hello Patrick, it was a plaesure speaking with you ealier, and I assure you that your concerns will be addressed and your feedback was greatly appriciated.
After researching many cars, my 21 year old son and I test drove the GV 80 and GV 70. We loved them both. The design, fit and finish were far superior to the Lexus and Audi we were looking at. I settled on the GV 70 sports prestige package and am loving it. Many people stop and ask as they are not familiar with Genesis. Got the price and amenities you cannot beat it. I am super happy about the concierge service as well.
Manly Genesis of Santa Rosa- Outstanding Car Buying Experience
I purchased a Genesis GV70 from Manly Genesis of Santa Rosa, CA. Ben Marshall of internet sales at Manly Genesis made the buying experience painless and simple. They were transparent in their pricing. The GV70 was even delivered to my home! Thank you to Brian for delivering our GV70 unscathed. Manly Genesis provided an outstanding buying experience for an equally outstanding vehicle.
From the first follow up phone call that came in leas than 2 hours of me sending a request on line to finalizing the paperwork was stress free, exciting and efficient. This purchase was much more simple than any other vehicle purchase I have had. I asked for an all in price over the phone and after driving 4 hours to get to Santa Rosa the number remained the same. Curtis and his team took excellent care of us with their knowledge of the vehicle during the presentation. We also had to return a rental car which Jesse actually handled for us picked me up at the rental care office so we didn’t have to uber back to the dealership. Above and beyond customer service. Under promised and OVER delivered on all facets of the transaction. We are extremely pleased with the purchase of our gorgeous Genesis vehicle.
In this area there are a few good dealers and more than a few bad ones (the ones that play games or have steep markups, etc). This is one of the good ones- no games, clear communication and efficient with customer time. Highly recommended.
From the beginning to the end, the entire process was handled professionally. Overall great experience and I’m thrilled with my 2021 Genesis G90 Ultimate!
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