business image

Genesis Of South Richmond

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(35 Reviews)
62
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
62
Net Promoter Score ®

Business Details

Contact
(804) 276-0300
No Business Hours Provided

Business Hours

* No Time Zone Provided
9530 Midlothian Pike Richmond, VA 23235
Sales Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(35 Reviews)

SP
gravatar
Steve P.
Charleston, WV
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/11/2024
10
Category: Sales
Awesome experience
I just purchased a used Genesis from this dealership. What a fantastic experience. The staff was phenomenal. Everyone I spoke with, from the sales staff, to finance, to even the service department that made a special effort to come out and speak with me and congratulate me on my purchase, were awesome. And a special shoutout to my salesperson, Fady Ibrahim. Fady was very friendly, incredibly knowledgeable about the vehicle, and just an all-around nice person. Not sure I have ever purchased a vehicle and left with such a large smile on my face, and the smile had a lot to do with the treatment I received from the entire staff. Well done. I highly recommend choosing this dealership, and more specifically, requesting Fady. Thanks again to the entire team for a great experience.

DA
gravatar
david a.
Newnan, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2023
10
Category: Sales
Awesome
Everyone at the Dealership was honest with me, caring,and professional! Joe Saggese was my contact and sales agent. He was honest with me, and I got no BS. I traveled from Georgia to Richmond for two reasons! They had the car I wanted and because Joe seemed honest and caring and he was! Told me about a lower price on line that I didn't know about. How many dealers do that? The sales manager, Joe Chapman was also great! They went out of their way to get me my title including FedExing it to me. What a great experience it was, I just wish all car dealers were like them! I highly recommend them to anyone wanting to treated fair and honest when buying a car

BL
gravatar
Brenda L.
King George, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/19/2022
verified customerVerified Customer
10
Category: Sales
Wonderful Experience at Genesis of South Richmond
Shan, our sales person was awesome. He called my husband who had called him asking for a particular GV70 that I wanted. Shan called saying it was being delivered at his dealership. Worked the deal with me over the phone! Got the vehicle ready for me to pick up next day. Shan deserves employee of the year award! Even answered my texts when he was not on the clock and was recovering from a serious accident! Great young man!!
Genesis of South is a Class Act!!

LT
gravatar
Lasharnda T.
Richmond, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/26/2021
verified customerVerified Customer
10
Category: Sales
Awesome Customer Service
The staff were all polite and made every attempt to answer all questions. The salesman and staff made the purchasing process a quick and easy process!

AH
gravatar
Austin H.
Annandale, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2021
verified customerVerified Customer
10
Category: Sales
Genesis GV70 Purchase
Genesis of South Richmond did a great job in handling my vehicle purchase. Their entire team was excellent to work with and I would recommend them to anyone looking into purchasing a Genesis.

VI
gravatar
Verdance I.
Prince George, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/22/2021
verified customerVerified Customer
10
Category: Sales
Rapid Response
Salesman was thorough and attentive to all of my wants. They made my purchase quick and easy.

MP
gravatar
Moon P.
VA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/26/2021
verified customerVerified Customer
7
Category: Sales
GV80
We spent 2 Hours. Easy to finish.
JOE C. from Genesis Of South Richmond responded on 11/03/2021 02:13 PM

Good evenning Moon Park,
            Thank you for your survey responeses.  We will call you in a short while to get a little more feedback on areas we could improve.  

JOE C. from Genesis Of South Richmond responded on 11/03/2021 02:14 PM

We called Moon Park to get a better understanding of the few areas they recommended we can improve upon.  We will rescore tomorrow. 


BD
gravatar
Bryan D.
Fredericksburg, VA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/11/2021
verified customerVerified Customer
8
Category: Sales
Everyone was polite, the salesforce should have more authority
The salesperson did the best he could within the constraints placed on him by the dealership. The finance representative did a tremendous job and finished the transaction very quickly.
JOE C. from Genesis Of South Richmond responded on 09/15/2021 10:42 AM

Hi Brian,
    Thank you for taking the time to send back the survey and we really appreciate your feedback.  Please let us know if we should set up a time for Naol to go over the vehicle with you?  We would like to send you $50 to use towards a vehicle cleaning in Fredericksburg as a thank you for your business.  Please feel free to call us directly with any other concerns.  804 521 0200.
  Thank you,
  Joe Chapman
  General Manager
  Genesis of South Richmond
  


PW
gravatar
Policia W.
Richmond, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/22/2021
verified customerVerified Customer
10
Category: Sales
Genesis GV80 purchase
Excellent, professional and pleasant staff from entrance through entire purchase. Salesman and finance manager provided outstanding customer service.

JK
gravatar
Jihye K.
Richmond, VA
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/07/2021
verified customerVerified Customer
6
Category: Sales
Genesis Dealership
We spent all day at the dealership. Everything could have been processed a bit quicker and respective of our time. Facility appearance could be improved to match the luxurious brand Genesis is going for by having a separate section or location from Hyundai.

TE
gravatar
Teralee E.
Richmond, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/04/2021
verified customerVerified Customer
Category: Sales
Excellent car
Great buying experience and amazing car - love it!
Recommended

FD
gravatar
Fabian D.
Midlothian, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2021
verified customerVerified Customer
Category: Sales
Great team
From the beginning of the shopping process up to signing all paperwork the team behaved and provided the best possible service. Ask for Jason and Angela and you will not be disappointed.
Recommended

EB
gravatar
Edward B.
Ettrick, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2021
verified customerVerified Customer
Category: Sales
Brooks 2021 Genesis G80 purchase experience
Their commitment of their sales personnel like Mr Dale Lipscombe and Mr. Ross
Recommended

SL
gravatar
Stephen L.
Richmond, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2021
verified customerVerified Customer
Category: Sales
Awesome
5th vehicle in 15 years. Adding to the fleet! 3rd high end luxury vehicle I’ve had...Equus, G90 and not GV80. Awesome cars, head turners. Superb and honest sales staff and great service. No complaints on any front.
Recommended

CW
gravatar
Charles W.
Midlothian, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/27/2021
verified customerVerified Customer
Category: Sales
Easy to do business with.
Genesis of South Richmond, particularly Kevin, is very easy to do business with. Pleasant, knowledgeable, and good about following up. Located and brought in the new GV80 much quicker than expected. Responsive to all questions about how to's.
Recommended

Displaying Review 1 - 15 of 35 in total
Businesses Near You
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,175 Reviews)
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(883 Reviews)
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(216 Reviews)
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(125 Reviews)
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(618 Reviews)
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.