business image

Quality Auto Service

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(618 Reviews)
96
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
96
Net Promoter Score ®

Business Details

About

At Quality Auto Service, we use the latest technology and equipment to diagnose and repair your vehicle’s issues efficiently and effectively. We also stand behind our work with a guarantee, so you can trust that your vehicle is in good hands. Contact us today to schedule an appointment or stop by our shop to see why we’re the premier At Quality Auto Service, we use the latest technology and equipment to diagnose and repair your vehicle’s issues efficiently and effectively. We also stand behind our work with a guarantee, so you can trust that your vehicle is in good hands. Contact us today to schedule an appointment or stop by our shop to see why we’re the premier choice for auto repair in Richmond, VA. ...more

Categories
Auto Repair, Auto Maintenance, Car Maintenance
Contact
(804) 353-3919
Closing in 40 minutes
Business Hours

Business Hours

Mon
8:00 AM - 5:30 PM
Tue
8:00 AM - 5:30 PM
Wed
8:00 AM - 5:30 PM
Thu
8:00 AM - 5:30 PM
Fri
8:00 AM - 5:30 PM
Sat
8:00 AM - 12:00 PM
Sun
closed
* Eastern Time (Us & Canada)
5005 W Marshall St Richmond, VA 23230
Quality Auto Service's Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(618 Reviews)

RM
Rod M.
Virginia
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2025
verified customerVerified Customer
Category: Service
Rod said he liked the energy and attitude there, no complaints.
Recommended
Bruce from Quality Auto Service responded on 02/23/2025 09:35 AM

We appreciate the feedback about our energy and attitude! We're all about making your visit enjoyable while keeping your car running smoothly. After all, a happy car owner and a spunky repair shop make for a perfect match in this auto-romance. If you ever need anything, feel free to drop by!


AH
ADRIAN H.
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/31/2025
verified customerVerified Customer
8
Good overall experience
Pleased with the work, everyone was kind, would have appreciated if they spelled my name correctly since I spelled it out as he wrote, but aside from that customer service was good. Would come back.
Bruce from Quality Auto Service responded on 02/02/2025 09:36 AM

We appreciate you taking the time to share your experience. It’s great to hear that you were pleased with the work and that our team was kind. We strive to provide top-notch service, and we’ll certainly work on our spelling skills—looks like we might need a refresher course! If you decide to visit us again, we’ll make sure to get it right. Thanks for considering coming back!


SP
STEPHEN P.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2025
verified customerVerified Customer
10
Finally a service center that can do a timely inspection
Fit me in near the end of the month on the same day that I called. I dropped the car off and it was done in a couple of hours. I'll definitely visit again!
Bruce from Quality Auto Service responded on 02/01/2025 09:35 AM

We're glad to hear we could squeeze you in just like a perfectly packed suitcase. It sounds like you hit the jackpot with our quick turnaround, and we're happy to have been able to assist you. We look forward to your next visit—hopefully, it will be just as smooth and speedy! Safe travels until then!


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2025
verified customerVerified Customer
10
As by the name they give Quality service
I just walk in without any appointment for my car state inspection. Nothing to worry they can fit you in their busy schedule unless time allows. Got best and quick service. Thanks
Bruce from Quality Auto Service responded on 01/31/2025 09:35 AM

We're glad to hear that you had such a smooth experience with your state inspection! It's always a juggling act, but we strive to make sure that everyone feels like they have a VIP spot in our busy schedule. Quick service is our aim, and it's great to know we hit the mark for you. Safe travels until next time!


SA
STEVE A.
Ford Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2025
verified customerVerified Customer
10
Fuel line repair
Did get work. Fixed fuel line very quickly. Reasonable price. Highly Recommended !! Diffently go back.
Bruce from Quality Auto Service responded on 01/31/2025 09:35 AM

We appreciate your feedback! It sounds like you had a fuel-line issue that needed a superhero-level fix, and we're glad we could come to the rescue. Reasonable prices and quick turnarounds are our secret sauce. We look forward to being your go-to pit stop for any future automotive adventures. Safe travels!


Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2025
verified customerVerified Customer
10
Great people & great service
Go to Quality Auto
Bruce from Quality Auto Service responded on 01/30/2025 09:35 AM

We appreciate your strong recommendation! It looks like we’ve set a high bar for quality over here, and we’re glad you recognize it. If you ever need anything else, you know where to find us. Just follow the aroma of fresh oil and good vibes!


NW
Nick W.
Virginia
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2025
verified customerVerified Customer
Category: Service
Nick said they really take care of him. He said Robert the mechanic is awesome and is always great to him. Bruce is great and a great business owner.
Recommended
Bruce from Quality Auto Service responded on 01/22/2025 09:34 AM

We really appreciate your feedback! It sounds like Robert has been providing some top-notch care, and we're glad to hear that you think so highly of him. Bruce might have a superhero cape hidden somewhere; we're convinced it helps with running a great business! Your support means a lot to us, and we’re always here to keep your wheels turning smoothly.


DB
Diane B.
Virginia
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2025
verified customerVerified Customer
Category: Service
Diane said he always does what is best and has great prices.
Recommended
Bruce from Quality Auto Service responded on 01/12/2025 09:34 AM

We appreciate your positive feedback! It's great to hear that you feel we're dedicated to doing what's best for our customers while keeping the prices reasonable. We like to think we’re not just fixing cars, but making friends along the way. If there’s anything else we can do for you, just give us a holler!


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/05/2025
verified customerVerified Customer
10
1st time customer
We brought our car in for a state inspection. Very impressed with the staff and the quality of repair that was needed to pass inspection.
Bruce from Quality Auto Service responded on 01/07/2025 09:33 AM

We're glad to hear you had a great experience with us during your state inspection! Our team takes pride in ensuring that both our service and repairs meet high standards. It's like giving your car a good spa day, and we'll always do our best to keep it in top shape. If your car needs another pampering, you know where to find us!


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2024
verified customerVerified Customer
10
Fast and friendly service
This is the second time I’ve taken my car here for a walk in state inspection. Both times have been fast and the gentleman, who I presume is the owner, is honest and friendly. Will be bringing my car here for future work!
Bruce from Quality Auto Service responded on 12/23/2024 09:34 AM

We appreciate you sharing your experience with us! It's great to hear that our quick and friendly service has left a positive impression. We strive to make those state inspections as smooth as possible—consider us your trusty pit stop. We're looking forward to taking care of your car in the future—stay tuned for more fast and friendly service!


KR
gravatar
Kensley R.
Richmond, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2024
10
Great Service
I came in for a state inspection and they provided great and fast service. They were also very kind! I will definitely return if I have other issues with my car.
Bruce from Quality Auto Service responded on 12/22/2024 09:35 AM

We're glad to hear you had a speedy and pleasant state inspection experience! Our team believes kindness is just as important as getting the job done fast—after all, no one wants to be served with a side of grumpiness. If your car ever decides to throw any surprises your way, we'll be here, ready to tackle them with the same friendly attitude. Safe travels in the meantime!


JS
John S.
Virginia
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2024
verified customerVerified Customer
Category: Service
John said he's known Bruce for a long time and he keeps going back. Everything is great.
Recommended
Bruce from Quality Auto Service responded on 12/18/2024 09:34 AM

We're glad to hear that you're enjoying your visits with us! It's always nice to have familiar faces return, and we appreciate your continued trust in our services. If Bruce is the reason you keep coming back, we might just have to get him a trophy or something. Keep cruising with confidence!


TC
Terrance C.
Virginia
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2024
verified customerVerified Customer
Category: Service
Terrance said they were very timely, they did a good job and they are nice people to deal with.
Recommended
Bruce from Quality Auto Service responded on 12/18/2024 09:34 AM

We're glad to hear that you found us timely and friendly! At Quality Auto Service, we believe that taking care of your vehicle shouldn’t feel like a trip to the dentist. It's great to know that our team's hard work is appreciated. Here's to smooth rides and friendly faces!


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/12/2024
verified customerVerified Customer
10
Quick and Easy
This is my third time back for an inspection. I trust them to get the job done without trying to take advantage.
Bruce from Quality Auto Service responded on 12/14/2024 09:35 AM

It's great to hear that you've returned for your inspections! Trust is a rare gem in the auto service world, much like finding that last slice of pizza at a party. We're committed to providing honest service, so it’s wonderful to know we've hit the mark with you. Looking forward to keeping your vehicle in top shape!


SB
SCOTT B.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/12/2024
verified customerVerified Customer
10
Excellent Service
Bruce and team always go the extra to mile to make sure you get the best customer service!
Bruce from Quality Auto Service responded on 12/14/2024 09:35 AM

We're glad to hear that Bruce and the team have made a positive impact on your experience! Going the extra mile can be a bit of a workout for us, but we believe it's worth every step to ensure our customers are taken care of. If you ever need anything else, just let us know and we'll keep on running!


Displaying Review 1 - 15 of 618 in total
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.