business image

Quality Auto Service

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(627 Reviews)
96
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
96
Net Promoter Score ®

Business Details

About

At Quality Auto Service, we use the latest technology and equipment to diagnose and repair your vehicle’s issues efficiently and effectively. We also stand behind our work with a guarantee, so you can trust that your vehicle is in good hands. Contact us today to schedule an appointment or stop by our shop to see why we’re the premier At Quality Auto Service, we use the latest technology and equipment to diagnose and repair your vehicle’s issues efficiently and effectively. We also stand behind our work with a guarantee, so you can trust that your vehicle is in good hands. Contact us today to schedule an appointment or stop by our shop to see why we’re the premier choice for auto repair in Richmond, VA. ...more

Categories
Auto Repair, Auto Maintenance, Car Maintenance
Contact
(804) 353-3919

Business Hours

Mon
8:00 AM - 5:30 PM
Tue
8:00 AM - 5:30 PM
Wed
8:00 AM - 5:30 PM
Thu
8:00 AM - 5:30 PM
Fri
8:00 AM - 5:30 PM
Sat
8:00 AM - 12:00 PM
Sun
closed
* Eastern Time (Us & Canada)
5005 W Marshall St Richmond, VA 23230
Quality Auto Service's Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(627 Reviews)

DL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2025
verified customerVerified Customer
10
Inspection
I enjoyed service good very honesty not trying to hustle someone. Will be getting my next two cars inspected soon

AM
Alex M.
Virginia
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2025
verified customerVerified Customer
Category: Service
Alex said awesome, very good business. Would recommend to anyone
Recommended

Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2025
verified customerVerified Customer
10
Pleasant experience
Prompt, professional and courteous service

IP
IRENE P.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2025
verified customerVerified Customer
10
Excellent service!!!
I always receive excellent service at Quality Motors!!!

Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2025
verified customerVerified Customer
10
in the to was was able to plug the hole. Thank y’all!
Service was great. I brought my van in with nail in the tire and slow leak. After going to 3 different other places to plug the hole they said I would have to replace tire. Quality Auto Service was able to repair/plug the hole. Thank y’all!

AM
AUNDREA M.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2025
verified customerVerified Customer
10
Quality and reasonable
I love taking my car to Bruce and his crew,always,great service,even got my boss taking his company vehicle’s
Bruce from Quality Auto Service responded on 03/02/2025 09:36 AM

It's fantastic to hear you enjoy bringing your car to our shop! We strive to keep things running smoothly—just like your engine. If your boss is tagging along for the ride, we must be doing something right! We genuinely appreciate your trust in us to take care of all your vehicles. Here’s to keeping those wheels turning!


SW
SUZANNE W.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2025
verified customerVerified Customer
10
Always courteous and reasonable prices
One of the most important aspects of our lives is our transportation. Bruce and all the people are friendly and do a good job. They are my car people! Today was easy and good service as always
Bruce from Quality Auto Service responded on 03/02/2025 09:35 AM

We appreciate you taking the time to share your experience! It's true, good transportation is like a reliable sidekick—always there when you need it. We're glad Bruce and the team made your visit easy and enjoyable. Having "car people" you can trust is priceless, and we're honored to be part of your journey. Looking forward to keeping your ride in tip-top shape!


AJ
Andrell J.
Virginia
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2025
verified customerVerified Customer
Category: Service
Andrell said whenever he visits this business the technicians communicate, are friendly, trustworthy, and don't price gouge.
Recommended
Bruce from Quality Auto Service responded on 03/01/2025 09:38 AM

We're glad to hear that our technicians have been hitting all the right notes for you! Effective communication and trust are key ingredients in making car care less of a headache and more of a pleasant drive. Plus, nobody likes feeling like they've been taken for a ride when it comes to pricing. We're here to keep your wheels turning smoothly and your wallet intact. Safe travels until your next visit!


BG
BETSY G.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2025
verified customerVerified Customer
10
Excellent customer service .
Excellent service!
Bruce from Quality Auto Service responded on 02/28/2025 09:35 AM

We appreciate you taking the time to share your experience! Excellent service is what we aim for—though we promise we don’t use magic wands. We look forward to keeping your vehicle in great shape!


RM
Rod M.
Virginia
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2025
verified customerVerified Customer
Category: Service
Rod said he liked the energy and attitude there, no complaints.
Recommended
Bruce from Quality Auto Service responded on 02/23/2025 09:35 AM

We appreciate the feedback about our energy and attitude! We're all about making your visit enjoyable while keeping your car running smoothly. After all, a happy car owner and a spunky repair shop make for a perfect match in this auto-romance. If you ever need anything, feel free to drop by!


AH
ADRIAN H.
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/31/2025
verified customerVerified Customer
8
Good overall experience
Pleased with the work, everyone was kind, would have appreciated if they spelled my name correctly since I spelled it out as he wrote, but aside from that customer service was good. Would come back.
Bruce from Quality Auto Service responded on 02/02/2025 09:36 AM

We appreciate you taking the time to share your experience. It’s great to hear that you were pleased with the work and that our team was kind. We strive to provide top-notch service, and we’ll certainly work on our spelling skills—looks like we might need a refresher course! If you decide to visit us again, we’ll make sure to get it right. Thanks for considering coming back!


SP
STEPHEN P.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2025
verified customerVerified Customer
10
Finally a service center that can do a timely inspection
Fit me in near the end of the month on the same day that I called. I dropped the car off and it was done in a couple of hours. I'll definitely visit again!
Bruce from Quality Auto Service responded on 02/01/2025 09:35 AM

We're glad to hear we could squeeze you in just like a perfectly packed suitcase. It sounds like you hit the jackpot with our quick turnaround, and we're happy to have been able to assist you. We look forward to your next visit—hopefully, it will be just as smooth and speedy! Safe travels until then!


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2025
verified customerVerified Customer
10
As by the name they give Quality service
I just walk in without any appointment for my car state inspection. Nothing to worry they can fit you in their busy schedule unless time allows. Got best and quick service. Thanks
Bruce from Quality Auto Service responded on 01/31/2025 09:35 AM

We're glad to hear that you had such a smooth experience with your state inspection! It's always a juggling act, but we strive to make sure that everyone feels like they have a VIP spot in our busy schedule. Quick service is our aim, and it's great to know we hit the mark for you. Safe travels until next time!


SA
STEVE A.
Ford Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2025
verified customerVerified Customer
10
Fuel line repair
Did get work. Fixed fuel line very quickly. Reasonable price. Highly Recommended !! Diffently go back.
Bruce from Quality Auto Service responded on 01/31/2025 09:35 AM

We appreciate your feedback! It sounds like you had a fuel-line issue that needed a superhero-level fix, and we're glad we could come to the rescue. Reasonable prices and quick turnarounds are our secret sauce. We look forward to being your go-to pit stop for any future automotive adventures. Safe travels!


Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2025
verified customerVerified Customer
10
Great people & great service
Go to Quality Auto
Bruce from Quality Auto Service responded on 01/30/2025 09:35 AM

We appreciate your strong recommendation! It looks like we’ve set a high bar for quality over here, and we’re glad you recognize it. If you ever need anything else, you know where to find us. Just follow the aroma of fresh oil and good vibes!

Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.