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Genesis Of Wichita

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(28 Reviews)
92
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
3
Total ReScores
5.0
ReScore Average
92
Net Promoter Score ®

Business Details

Contact
(316) 977-7800
No Business Hours Provided

Business Hours

* No Time Zone Provided
11200 East Central Wichita, KS 67206
Sales Department's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(28 Reviews)

GS
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George S.
Wichita, KS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2024
10
Category: Sales
Great Experience
This was my second Genesis and both were bought from Eric Tucker. He provides a great buying experience and Genesis Cars provide great luxury and value.

SB
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Shannon B.
Lincoln, NE
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/18/2023
5
Category: Sales
Let us down
Bought a gv70 from Eric drove 4 hours on a Saturday to pick it up and the car hadn't started the cleanining process for us to take it home. Waited for 2 hours to get this done. Looking back we should have not gave them the perfect ratings on the Genesis survey like they begged us to. Eric let us down.

JD
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Jerry D.
Lawrence, KS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2022
verified customerVerified Customer
10
Category: Sales
My 2022 GV70
A personable, knowledgeable staff, particularly, Eric Tucker, with whom I had the most contact. A very pleasant buying experience. Absolutely no complaints.

RE
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Ron E.
Parker, CO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2022
10
Category: Sales
Happy GV 70 owners
Sales and buying process was effortless thanks to Steve and Jack. This is our 4th vehicle from this manufacturer so there was no concern over quality. Only wish we were close enough to this dealer for service.

DL
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Diane L.
Wichita, KS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/26/2021
verified customerVerified Customer
10
Category: Sales
Love my GV70
Great experience working with Zac and Lisa. Love seeing their passion for the brand as well.
JACK S S., Sales Manager from Genesis Of Wichita responded on 12/27/2021 06:30 AM

Diane,
Thank you for taking the time to review the purchase of your new GV70.  I appreciate the great comments you took the time to write.  Please know that we will take the time to help you with any questions you have about your new Genesis.  Come by anytime and thanks again for the purchase of your new Genesis.  Have a Happy New Year!

Jack Stevens
Sales Manager
Genesis of Wichita
316-977-7831

GB
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Guy B.
Wichita, KS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/23/2021
verified customerVerified Customer
10
Category: Sales
Love my G90
It was a pleasure buying my G90 at Hatchet and Eric Tucker and the entire staff made it easy. Traded in my 2016 BMW 750iX with no regrets. THANKS
Employees worked with

KM
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Kevin M.
Lyons, KS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/24/2021
verified customerVerified Customer
10
Category: Sales
Sales Staff Professional and Courteous.
Salesman kept me up to date throughout the process of buying the car. Travis new the car. Understood the technology built into the vehicle. Was courteous and very helpful to me.

Would definitely go back to Travis and
Genesis of Wichita again.
Employees worked with

RA
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Rae A.
Wichita, KS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/09/2021
verified customerVerified Customer
10
Category: Sales
Super
Excellent experience
Employees worked with

LF
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Laurie F.
Wichita, KS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2021
verified customerVerified Customer
10
Category: Sales
Great experience
Great experience working with Zac and Lisa.
Employees worked with

JJ
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Joel J.
Lenexa, KS
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2021
verified customerVerified Customer
10
Category: Sales
Very professional, exceeded expectations
Eric Tucker and his team were highly professional and provided a very enjoyable atmosphere in buying the vehicle. One of the best experiences I've had with this type of transaction!

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/21/2021
9
Category: Sales
Very professional & pleasant.
The people are very knowledgeable and friendly. The only downside was the accessories had not arrived when I picked up the vehicle.
JACK S S., Sales Manager from Genesis Of Wichita responded on 09/22/2021 08:55 AM

Joel,
I appreciate you taking the time to answer our survey.  We do read every survey we get to help us improve our process.  I was disappointed we only earned a 4 star rating and I would like the opportunity to speak with you so I can better understand where we let you down.  I will try reaching out to you by phone today to discuss further.  Thanks again for your business and for filling out the survey.  I look forward to speaking with you.
Jack Stevens
Sales Manager

Jack Stevens
Sales Manager
316-977-7831
Employees worked with

MT
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Michael T.
Scott City, KS
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/28/2021
verified customerVerified Customer
Category: Sales
Genesis of Wichita good place to buy a car
When we first got to Genesis I wasn't really planning on buying a car. I loved the look of the GV80 and liked that it had a comfort package on the drivers side seat. It was a zippy car and fun to drive. The salesman was very helpful and made the sale seem easy. I am really enjoying my new car.
Recommended
JACK S S., Sales Manager from Genesis Of Wichita responded on 06/30/2021 06:49 AM

Mr. Thomas, I apologize for our Genesis team not living up to a 5 star experience.  I would like to speak with you about any missteps that were made during the sale and delivery of your new Genesis.  You may call me anytime today at my direct 316-977-7831.  If I don't hear from you I will try reaching out after 5 today.  Thank you for your consideration.
Jack Stevens, Sales Manager
Genesis of Wichita.

Jack Stevens
Sales Manager
316-977-7831
JACK S S., Sales Manager from Genesis Of Wichita responded on 06/30/2021 06:56 AM

Michael, I apologize for any missteps we made during the sale and delivery of your new Genesis.  I would like the opportunity to discuss where we made the misstakes.  My direct line is 316-977-7831 and will be here from 9 to 7 today.  If I don't hear from you I will try reaching out after 5 today.  Thank you for your consideration,
Jack Stevens, Sales Manager
Genesis of Wichita

Jack Stevens
Sales Manager
316-977-7831
Employees worked with

TV
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Theodore V.
Wichita, KS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/22/2021
verified customerVerified Customer
Category: Sales
A New Standard For Luxury
If you are in the market for a new luxury sedan, then you must check out the very best product and value in the marketplace: The Genesis G90! It has everything but the high prices.
Recommended

TF
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Theresa F.
Wichita, KS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2021
verified customerVerified Customer
Category: Sales
Great experience!!
Eric Tucker was awesome! We bought our first genesis in 2011 from this dealership and had a great buying experience then also and we said then that our next car would be bought from here also. We love our new G80 and know that Eric will be there for us after the sale. Theresa Frey
Recommended

DB
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Dhruvkuman B.
Dodge City, KS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/29/2020
verified customerVerified Customer
Category: Sales
Great experience
Yo yo yo yo yo yo
Recommended
DOUGLAS P. from Genesis Of Wichita responded on 12/30/2020 02:19 PM

Thank you for the Business, We hope you enjoy your New Genesis GV80!!!

Employees worked with

SM
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Stephen M.
Wichita, KS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/10/2020
verified customerVerified Customer
Category: Sales
in just a few words
Great people working to make the buying experience enjoyable. I highly recommend looking at Genesis line of cars, and dealing with Genesis of Wichita.
Recommended

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