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Genuine Automotive & Diesel

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(448 Reviews)
90
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
90
Net Promoter Score ®

Business Details

About

If you’re looking for auto repair in Austin, TX, you’ve found us. Here at Genuine Automotive & Diesel we work hard to earn your trust and loyalty. We know how important it is to find a Austin car service you can rely on, so your satisfaction is our top priority each and every day.

Here at Genuine Automotive & Diesel we understand what
If you’re looking for auto repair in Austin, TX, you’ve found us. Here at Genuine Automotive & Diesel we work hard to earn your trust and loyalty. We know how important it is to find a Austin car service you can rely on, so your satisfaction is our top priority each and every day.

Here at Genuine Automotive & Diesel we understand what makes customer service truly outstanding. You will feel the difference exceptional customer care makes when you work with us. We know auto repair in Austin offers you lots of choices, and we aim to provide the kind of caring customer service that will bring you back.
...more

Categories
Auto Repair, Car Maintenance, Oil Change
Contact
(512) 410-2599

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
16501 Bratton Lane Building 2 Suite A Austin, TX 78728

Affiliations

ASE Certified
Genuine Automotive & Diesel's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(448 Reviews)

CS
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Chris S.
Pflugerville, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2025
10
customer service
Hands down, the most professional and courteous automotive company that I have ever dealt with. Great customer service, very knowledgeable staff and they DO NOT try to squeeze every penny out of you!!

DH
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Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2025
verified customerVerified Customer
10
Quick quality work!
My vehicle was repaired faster than expected and looks great.

CA
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Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2025
verified customerVerified Customer
10
Excellent Service
I had a Jeep Wrangler that had been claimed by a squirrels during a trip out of the country. GAD not only repaired the chewed up wiring harnesses, electrical connection corrosion, and battery, they noticed my inspection was out of date so I could reregister my vehicle immediately upon delivery. Cannot recommend them more!

MH
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Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2025
verified customerVerified Customer
10
AMAZING WORK!!!!!
Ya'll, I have not had auto maintenance managed so beautifully ever. And I am the person who just takes their car to the dealer due to trust. Genuine Auto & Diesel, earned my trust. Not only were they the hardest working team I have witnessed in some time, but they were super inclusive. I mean, they had insurance help me work with my insurance to get coverage for a bumper within minutes. They diagnosed my car while I was there and got me into a loaner (free, yo!!!) while they worked on my car. Wonderfully worked on my car. It runs like a gem now. Ya'll this was the smoothest, most comprehensive care my car has seen from a local. Be sure to check out Genuine Automotive and Diesel.

CB
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CAROL B.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2025
verified customerVerified Customer
10
Quick and price right, friendly service
Quick and price right, friendly service

AD
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ANDRIA D.
Pflugerville, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/07/2025
verified customerVerified Customer
1
Oil change took 1.5 hours
We have used GA & D for years for all our vehicle repairs. I made an appointment first 1 pm to get my oil changed. Got there just before 1. Told them I was waiting for the vehicle. At 2:15 I HAD TO ASK why it was taking so long. Front desk person went back and asks about it. FINALLY got my car at 2:30. They didn’t seem to care either which really was frustrating. 1.5 hour oil change, not acceptable. I also have been given a 10% loyalty/bni discount for all work, and that did not happen either. Lastly I asked them to check an area that’s loose on the truck, felt blown off about it. Like they didn’t even try to help. I have referred them a lot online and to friends, and am loyal.

Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2025
verified customerVerified Customer
10
Sure fix
I’ve taken my truck to multiple different shops trying to get my truck properly fixed for a (trailer wiring issue). Other shops diagnosed this as the problem. Dwayne and Katie took care of me, and after the 2nd trip in, they found the real issue (glow plugs) I’m very appreciative of what they did for me and my truck, that I will recommend them to anyone that needs to have their vehicle serviced!

SG
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STACY G.
2020 Dodge 2500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2025
verified customerVerified Customer
9
Diesel Ram 2500
The team at Genuine did a great job. They were quick with the diagnosis and offered a loaner vehicle too.
If you are looking for a new place, you found it.

JL
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JAY L.
Round Rock, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/12/2025
verified customerVerified Customer
10
Great communication and work
They got me in quickly for my oil change and let me know about everything they saw in their inspection.

WW
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WADE W.
Austin, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/07/2025
verified customerVerified Customer
10
Genuinely Fine People
Quick, convenient and reliable. They'll loan you a car if you need it, too!

CB
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COLTON B.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/03/2025
verified customerVerified Customer
10
Fast knowledgeable service!
I took my truck in for an odd whirring sound that had been driving me crazy for months.
The team at Genuine Automotive & Diesel got me a loaner vehicle, and had the issue diagnosed in less than a day.

The communication was excellent, and when I picked up my truck it was like driving a new vehicle again.
The experience was painless, and I will definitely bring my truck to them for any future service needs.

The loaner vehicle allowed me to keep working without missing a beat, I can't thank them enough, and I do highly recommend them!

JD
JAHMAAL D.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/19/2024
verified customerVerified Customer
10
Sun Visor Replacement
Genuine is always here when I need them! Highly recommend using them , 5 star service every time!

CR
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CHRIS R.
Georgetown, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/19/2024
verified customerVerified Customer
10
Consistent, Quality Service
Always a pleasure to work with GAD! They keep my cars maintained and running.

SP
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Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/16/2024
verified customerVerified Customer
8
Great Job
Genuine Diesel Automotive is very professional, efficient and made sure everything was Perfect. Thanks to Charles and Katie for making it a great experience.

BG
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Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/12/2024
verified customerVerified Customer
10
Great Company
Every employee and the owner are always there to help! Great atmosphere and great people that take care of all your needs.
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