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Genuine Automotive & Diesel

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(460 Reviews)
91
Write a Review

Score Details

5 stars
93%
4 stars
2%
3 stars
<1%
2 stars
<1%
1 star
2%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
91
Net Promoter Score ®

Business Details

About

If you’re looking for auto repair in Austin, TX, you’ve found us. Here at Genuine Automotive & Diesel we work hard to earn your trust and loyalty. We know how important it is to find a Austin car service you can rely on, so your satisfaction is our top priority each and every day.

Here at Genuine Automotive & Diesel we understand what If you’re looking for auto repair in Austin, TX, you’ve found us. Here at Genuine Automotive & Diesel we work hard to earn your trust and loyalty. We know how important it is to find a Austin car service you can rely on, so your satisfaction is our top priority each and every day.

Here at Genuine Automotive & Diesel we understand what makes customer service truly outstanding. You will feel the difference exceptional customer care makes when you work with us. We know auto repair in Austin offers you lots of choices, and we aim to provide the kind of caring customer service that will bring you back. ...more

Categories
Auto Repair, Car Maintenance, Oil Change
Contact
(512) 410-2599
Visit Website
Closed
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
16501 Bratton Lane Building 2 Suite A Austin, TX 78728
Get Directions

Affiliations

Genuine Automotive & Diesel's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(460 Reviews)
Write a Review
Recent Reviews
DN
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Dwayne N.
Austin, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/05/2025
10
Good service & Friendly
Took my car in to get the front brake rotors replaced. Charlene was great. Definitely would recommend this place for your auto repair needs.
DN
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Dwayne N.
Austin, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/05/2025
10
Good service & Friendly
Took my car in to get the front brake rotors replaced. Charlene was great. Definitely would recommend this place for your auto repair needs.
DJ
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Dick J.
Austin, TX
2015 Mercedes-Benz E400
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2025
verified customerVerified Customer
10
Great service
Katie and the team keep me informed and peformed the work timely. Great job!
KN
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Kassidy N.
Pflugerville, TX
2023 Ford Transit Chassis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2025
verified customerVerified Customer
10
Great Mechanic Shop
I used Genuine for my personal vehicle for the first time last month and received exceptional service. Naturally, I had to recommend them to the company I work for so they could service our fleet vehicles with the same level of quality. The owners are happy with the work genuine preformed on our fleets!
ED
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Eddie D.
Austin, TX
2023 Chevrolet Malibu
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2025
verified customerVerified Customer
10
First time to use Genuine automotive
Called Genuine Automotive that I had a vehicle that needed service and they told me someone would be here to pick it up and was here in about 30 min.
SH
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SALLY H.
Austin, TX
2007 Lexus ES 350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2025
verified customerVerified Customer
10
Lexus
I’m running our of goor things to say.
SG
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STACY G.
2020 Dodge 2500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2025
verified customerVerified Customer
10
Timely
I have utilized Genuine Automotive to service my Ram 2500 diesel. What I like about the service they provide is that they are timely. We set a time to bring in the truck and say it will take about 90 minutes. I can set my day around that. Also, they have loaner cars if I need one. The counter is help is also welcoming and helpful. As a family-owned business, I felt like they treated me like family.
Stacy
JR
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JOHN R.
Austin, TX
2017 Chevrolet Silverado 1500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2025
verified customerVerified Customer
10
Great Business
They treated me very well kept me informed about the whole process of my complete transmission replacement I was from another State over 1000 miles away. They got the whole process done in less than a week. It is a very good and quality business i would recommend them to everyone. Thanks for treating me so well.
CH
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CHELSEA H.
Pflugerville, TX
2023 Mercedes-Benz Sprinter Crew Van
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2025
verified customerVerified Customer
10
Best experience
This guys go above and beyond speciations, they got my vehicle in a very timely manner and on top of that they give me a ride home and deliver the vehicle without hesitation.
I definitely will keep this guys as my go to guys and will gladly recommend them to the rest of the coworkers, family friends!!!
CT
CECE T.
2022 MINI Countryman
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2025
verified customerVerified Customer
9
This is a good service!
This place is my first visit that I pick to try and I like them more ! They are friendly and helpful . I highly recommend !you must like this place as well. Thank you Stive.
KN
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Kassidy N.
2013 Honda Accord Cpe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2025
verified customerVerified Customer
10
I love yall!
I had such a great experience with Genuine Automotive & Diesel! Booking with them was super easy, and I really appreciated their honesty and fair pricing on my car repairs. It’s hard to find a shop you can truly trust, but they’ve definitely gained a customer for life. Highly recommend to anyone looking for reliable and top-notch service!
DA
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DEE A.
Austin, TX
2002 Toyota RAV4
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2025
verified customerVerified Customer
10
DAS-Long time customer
In 10 years of working with Genuine Automotive & Diesel I have never had a bad experience, dealt with a rude individual or felt like I was being cheated!! They take care of their customers!
CS
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Chris S.
Pflugerville, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2025
10
customer service
Hands down, the most professional and courteous automotive company that I have ever dealt with. Great customer service, very knowledgeable staff and they DO NOT try to squeeze every penny out of you!!
DH
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DAVID H.
2016 Dodge Charger
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2025
verified customerVerified Customer
10
Quick quality work!
My vehicle was repaired faster than expected and looks great.
CA
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CYRIL A.
2016 Jeep Wrangler
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2025
verified customerVerified Customer
10
Excellent Service
I had a Jeep Wrangler that had been claimed by a squirrels during a trip out of the country. GAD not only repaired the chewed up wiring harnesses, electrical connection corrosion, and battery, they noticed my inspection was out of date so I could reregister my vehicle immediately upon delivery. Cannot recommend them more!
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