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Genuine Automotive & Diesel

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(454 Reviews)
90
Write a Review

Score Details

5 stars
93%
4 stars
2%
3 stars
<1%
2 stars
<1%
1 star
2%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
90
Net Promoter Score ®

Business Details

About

If you’re looking for auto repair in Austin, TX, you’ve found us. Here at Genuine Automotive & Diesel we work hard to earn your trust and loyalty. We know how important it is to find a Austin car service you can rely on, so your satisfaction is our top priority each and every day.

Here at Genuine Automotive & Diesel we understand what If you’re looking for auto repair in Austin, TX, you’ve found us. Here at Genuine Automotive & Diesel we work hard to earn your trust and loyalty. We know how important it is to find a Austin car service you can rely on, so your satisfaction is our top priority each and every day.

Here at Genuine Automotive & Diesel we understand what makes customer service truly outstanding. You will feel the difference exceptional customer care makes when you work with us. We know auto repair in Austin offers you lots of choices, and we aim to provide the kind of caring customer service that will bring you back. ...more

Categories
Auto Repair, Car Maintenance, Oil Change
Contact
(512) 410-2599
Visit Website
Closed
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
16501 Bratton Lane Building 2 Suite A Austin, TX 78728
Get Directions

Affiliations

Genuine Automotive & Diesel's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(454 Reviews)
Write a Review
Recent Reviews
SG
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STACY G.
2020 Dodge 2500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2025
verified customerVerified Customer
10
Timely
I have utilized Genuine Automotive to service my Ram 2500 diesel. What I like about the service they provide is that they are timely. We set a time to bring in the truck and say it will take about 90 minutes. I can set my day around that. Also, they have loaner cars if I need one. The counter is help is also welcoming and helpful. As a family-owned business, I felt like they treated me like family.
Stacy
JR
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JOHN R.
Austin, TX
2017 Chevrolet Silverado 1500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2025
verified customerVerified Customer
10
Great Business
They treated me very well kept me informed about the whole process of my complete transmission replacement I was from another State over 1000 miles away. They got the whole process done in less than a week. It is a very good and quality business i would recommend them to everyone. Thanks for treating me so well.
CH
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CHELSEA H.
Pflugerville, TX
2023 Mercedes-Benz Sprinter Crew Van
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2025
verified customerVerified Customer
10
Best experience
This guys go above and beyond speciations, they got my vehicle in a very timely manner and on top of that they give me a ride home and deliver the vehicle without hesitation.
I definitely will keep this guys as my go to guys and will gladly recommend them to the rest of the coworkers, family friends!!!
CT
CECE T.
2022 MINI Countryman
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2025
verified customerVerified Customer
9
This is a good service!
This place is my first visit that I pick to try and I like them more ! They are friendly and helpful . I highly recommend !you must like this place as well. Thank you Stive.
KN
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Kassidy N.
2013 Honda Accord Cpe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2025
verified customerVerified Customer
10
I love yall!
I had such a great experience with Genuine Automotive & Diesel! Booking with them was super easy, and I really appreciated their honesty and fair pricing on my car repairs. It’s hard to find a shop you can truly trust, but they’ve definitely gained a customer for life. Highly recommend to anyone looking for reliable and top-notch service!
DA
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DEE A.
Austin, TX
2002 Toyota RAV4
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2025
verified customerVerified Customer
10
DAS-Long time customer
In 10 years of working with Genuine Automotive & Diesel I have never had a bad experience, dealt with a rude individual or felt like I was being cheated!! They take care of their customers!
CS
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Chris S.
Pflugerville, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2025
10
customer service
Hands down, the most professional and courteous automotive company that I have ever dealt with. Great customer service, very knowledgeable staff and they DO NOT try to squeeze every penny out of you!!
DH
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DAVID H.
2016 Dodge Charger
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2025
verified customerVerified Customer
10
Quick quality work!
My vehicle was repaired faster than expected and looks great.
CA
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CYRIL A.
2016 Jeep Wrangler
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2025
verified customerVerified Customer
10
Excellent Service
I had a Jeep Wrangler that had been claimed by a squirrels during a trip out of the country. GAD not only repaired the chewed up wiring harnesses, electrical connection corrosion, and battery, they noticed my inspection was out of date so I could reregister my vehicle immediately upon delivery. Cannot recommend them more!
MH
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MELISSA H.
2015 Honda Accord Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2025
verified customerVerified Customer
10
AMAZING WORK!!!!!
Ya'll, I have not had auto maintenance managed so beautifully ever. And I am the person who just takes their car to the dealer due to trust. Genuine Auto & Diesel, earned my trust. Not only were they the hardest working team I have witnessed in some time, but they were super inclusive. I mean, they had insurance help me work with my insurance to get coverage for a bumper within minutes. They diagnosed my car while I was there and got me into a loaner (free, yo!!!) while they worked on my car. Wonderfully worked on my car. It runs like a gem now. Ya'll this was the smoothest, most comprehensive care my car has seen from a local. Be sure to check out Genuine Automotive and Diesel.
CB
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CAROL B.
2017 GMC Canyon
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2025
verified customerVerified Customer
10
Quick and price right, friendly service
Quick and price right, friendly service
AD
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ANDRIA D.
Pflugerville, TX
2019 Chevrolet Suburban
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/07/2025
verified customerVerified Customer
1
Oil change took 1.5 hours
We have used GA & D for years for all our vehicle repairs. I made an appointment first 1 pm to get my oil changed. Got there just before 1. Told them I was waiting for the vehicle. At 2:15 I HAD TO ASK why it was taking so long. Front desk person went back and asks about it. FINALLY got my car at 2:30. They didn’t seem to care either which really was frustrating. 1.5 hour oil change, not acceptable. I also have been given a 10% loyalty/bni discount for all work, and that did not happen either. Lastly I asked them to check an area that’s loose on the truck, felt blown off about it. Like they didn’t even try to help. I have referred them a lot online and to friends, and am loyal.
CA
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CHARLES A.
2015 Chevrolet Silverado 2500HD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2025
verified customerVerified Customer
10
Sure fix
I’ve taken my truck to multiple different shops trying to get my truck properly fixed for a (trailer wiring issue). Other shops diagnosed this as the problem. Dwayne and Katie took care of me, and after the 2nd trip in, they found the real issue (glow plugs) I’m very appreciative of what they did for me and my truck, that I will recommend them to anyone that needs to have their vehicle serviced!
SG
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STACY G.
2020 Dodge 2500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2025
verified customerVerified Customer
9
Diesel Ram 2500
The team at Genuine did a great job. They were quick with the diagnosis and offered a loaner vehicle too.
If you are looking for a new place, you found it.
JL
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JAY L.
Round Rock, TX
2018 Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/12/2025
verified customerVerified Customer
10
Great communication and work
They got me in quickly for my oil change and let me know about everything they saw in their inspection.
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