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Gerber Collision & Glass - Marysville

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(257 Reviews)
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Score Details

5 stars
83%
4 stars
11%
3 stars
3%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
1
Total ReScores™
5.0
ReScore™ Average

Business Details

Categories
Auto Body, Body Shop, Collision Repair
Contact
(360) 659-0855
Closed
Business Hours

Business Hours

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
8:00 AM - 12:00 PM
Sun
closed
* Pacific Time (Us & Canada)
14810 Smokey Point Blvd. Marysville, WA 98271
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Gerber Collision & Glass - Marysville's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(257 Reviews)
Write a Review
Recent Reviews
TC
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T C.
Marysville, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/08/2015
Not Wreck-ommended
WARNING: GO TO WBL AUTOMOTIVE INSTEAD. Gerber was in charge of protecting our vehicle while waiting for the insurance company to decide if the auto was a total loss. We were assured that the broken windows were covered with collision wrap and the inside was protected. About a week later when we visited the facility to check on the vehicle, the driver door was completely exposed! All the controls in the door were so drenched you could see standing water in them and the seat & floor area were also saturated. This total disregard, unfortunately, caused the vehicle to become a total loss which is not what we wanted, but are now forced to face! When discussing this with Jaime in the collision department she ignored this complaint by trying to change the subject and couldn't even bother with an apology much less a solution to the damage they caused. I was so frustrated with her lack of concern that I simply ended the conversation. I would NOT recommend this facility to anyone for even the simplest of repairs since they couldn't even care for a vehicle awaiting repair!! Worst customer service and concern for others property I've ever experienced. Isn't that their job? To care for our vehicles?? So disappointed!
IF YOU ACTUALLY WANT YOUR VEHICLE TO BE TAKEN CARE OF GO TO WBL AUTOMOTIVE. They took care of another vehicle for us (wind damage) with 110% customer service! From setting up a rental for us, keeping in contact with us, dealing with the insurance company, and closing everything out paperwork wise. Our vehicle was taken care of perfectly and looked amazing! Gerber isn't even on the same league as WBL. Gerber is just highly WRECKED in our book not wreck-ommended! Just these customer's two cents! :) Thanks for reading!
Not Recommended
RW
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Ron W.
Dodg
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/19/2013
verified customerVerified Customer
Category: Collision
They were polite, courteous, and timely. They did excellent work. They primed the bumper before they painted it. My vehicle was detailed. They were great.
Recommended
This review was collected via phone interview by CSi Complete
BW
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Beatrice W.
Acura
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/17/2013
verified customerVerified Customer
Category: Collision
It was really frustrating with the lack of communication, I will not go back there.
Not Recommended
This review was collected via phone interview by CSi Complete
JO
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James O.
Dodg
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2013
verified customerVerified Customer
Category: Collision
They did what they said!
Recommended
This review was collected via phone interview by CSi Complete
NZ
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Natasha Z.
Mini
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2013
verified customerVerified Customer
Category: Collision
They work with State Farm, one of the preferred shops.
Recommended
This review was collected via phone interview by CSi Complete
WH
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Wayne H.
Hond
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/17/2013
verified customerVerified Customer
Category: Collision
They treated me fair and took care of my needs in a timely manner.
Recommended
This review was collected via phone interview by CSi Complete
AM
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Alex M M.
Subaru
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/15/2013
verified customerVerified Customer
Category: Collision
All of the repairs could be done first time. The tire was not replaced.
Recommended
This review was collected via phone interview by CSi Complete
JC
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Jeffrey C.
Chev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2013
verified customerVerified Customer
Category: Collision
They did what they were supposed to do and it looks great.
Recommended
This review was collected via phone interview by CSi Complete
WI
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William I.
Ford
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2013
verified customerVerified Customer
Category: Collision
The shop did a great job and did it very fast.
Recommended
This review was collected via phone interview by CSi Complete
JM
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Jenny M.
Ford
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/12/2013
verified customerVerified Customer
Category: Collision
They were very nice and understood that I was in an accident. I was not satisfied with one thing and they fixed that right away.
Recommended
This review was collected via phone interview by CSi Complete
SV
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Sharon V.
Chev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2013
verified customerVerified Customer
Category: Collision
They had good customer service and good contact. The job done quickly and we were satisfied with the work done.
Recommended
This review was collected via phone interview by CSi Complete
MG
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Marguerite G.
Jeep
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2013
verified customerVerified Customer
Category: Collision
I thought it was professionally done. They were finished at the time they said it would be done. The shop was very clean and overall it was very professional.
Recommended
This review was collected via phone interview by CSi Complete
KL
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Kevin L.
Chev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2013
verified customerVerified Customer
Category: Collision
Their customer service was great.
Recommended
This review was collected via phone interview by CSi Complete
PM
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Patty M.
Gmc
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2013
verified customerVerified Customer
Category: Collision
It was a very good experience.
Recommended
This review was collected via phone interview by CSi Complete
KS
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Katherin S.
Chev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2013
verified customerVerified Customer
Category: Collision
They gave great service. They took me home and had the car ready early.
Recommended
This review was collected via phone interview by CSi Complete
Displaying Review 1 - 15 of 258 in total
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