We were there for an oil change, we received the surprise of our lifetime. Employees and management have No manners, we are 100 % certain that the oil change was never ever done on my friend’s car , we had the proof in front of our eyes but both the mechanic and the service writer who refused to inspect the vehicle because according to him was not his job. He got very angry, I am not sure why we never ever ever raised our voice at him at any point, but he insulted my friend, , I swear he was ready to punch any of us, He claimed that my friend was paranoid and that he had a bad feeling about her Since the first moment he laid eyes on her.
What kind of Service is this ???
Insulting a first time costumer, and scaring the hell out of her , you are a ridiculous owner. and have the worst customer service in the planet period,
I wouldn’t take my car here for any service even if it was the last shop in the planet.
Consider yourselves lucky that we didn’t call the police to resolve this situation, we feared for our safety throughout the whole argument,
Please do what is right here and return our money back,
Not Recommended
JA
Jesus A.
Fillmore, CA
06/15/2020
Very poor Service and unsuitable place to go to.
We were there for an oil change, we received the surprise of our lifetime. Employees and management have No manners, we are 100 % certain that the oil change was never ever done on my friend’s car , we had the proof in front of our eyes but both the mechanic and the service writer who refused to inspect the vehicle because according to him was not his job. He got very angry, I am not sure why we never ever ever raised our voice at him at any point, but he insulted my friend, , I swear he was ready to punch any of us, He claimed that my friend was paranoid and that he had a bad feeling about her Since the first moment he laid eyes on her.
What kind of Service is this ???
Insulting a first time costumer, and scaring the hell out of her , you are a ridiculous owner. and have the worst customer service in the planet period,
I wouldn’t take my car here for any service even if it was the last shop in the planet.
Consider yourselves lucky that we didn’t call the police to resolve this situation, we feared for our safety throughout the whole argument,
Please do what is right here and return our back,
Not Recommended
RH
Rich H.
Valencia, CA
BMW 525i
04/07/2016
Verified Customer
Superior customer service.
Quality repairs at a reasonable price.
Recommended
LR
Livio R.
Valencia, CA
Mercedes-Benz CLA250
03/24/2016
Verified Customer
Category: Service
Livio said he had a great experience with this business. They had very good service and they did everything at a competitive discounted rate.
I took my car back to German Hi Tech after suspecting that the VW dealer was suggesting services that were unnecessary -- specifically a brake job I was told was an immediate safety issue, but other things as well. I asked German Hi Tech to check my car and was told that the brakes are perfectly fine. They did my oil change while I waited and didn't tack on extra charges that the dealer wanted to for a visual inspection. I felt the dealer was pressuring me because I am a woman (the service rep asked me if I had to call someone else before I made a decision and he called me "sweetie"). I have never gotten that impression at German Hi Tech, where I feel I get an honest appraisal. Plus, the owner likes dogs.
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Verified Customer
What kind of Service is this ???
Insulting a first time costumer, and scaring the hell out of her , you are a ridiculous owner. and have the worst customer service in the planet period,
I wouldn’t take my car here for any service even if it was the last shop in the planet.
Consider yourselves lucky that we didn’t call the police to resolve this situation, we feared for our safety throughout the whole argument,
Please do what is right here and return our money back,