business image

Good Year® Car Care

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(832 Reviews)
77
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
2
Total ReScores
5.0
ReScore Average
77
Net Promoter Score ®

Business Details

Contact
(773) 887-1111

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
7:00 AM - 6:00 PM
Sun
closed
* Central Time (Us & Canada)
1818 E 87th St Chicago, IL 60617
Good Year® Car Care's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(832 Reviews)

Verified Customer
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2025
verified customerVerified Customer
10
Oil change
The staff was wonderful and very knowledgeable
Jimmy from Good Year® Car Care responded on 03/28/2025 11:11 AM

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our staff. We take pride in providing excellent service, and it's great to know that you found our team both wonderful and knowledgeable. We look forward to serving you again!


JR
JERRY R.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2025
verified customerVerified Customer
10
Another Successful Visit
Once again, Jimmy and Marquis and the Goodyear crew took care of us!
Jimmy from Good Year® Car Care responded on 03/21/2025 07:34 AM

Thank you for the wonderful review! We’re so glad to hear that Jimmy, Marquis, and the entire Goodyear team took great care of you once again. We truly appreciate your continued trust in us and look forward to serving you in the future. Thanks for being such a valued customer!


KS
gravatar
KENNETH S.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2025
verified customerVerified Customer
10
2003 Lincoln LS
The Goodyear team is knowledgable, courteous, professional and goes the extra mile to show me and their customers, that doing a good job matters to them. I appreciate all their efforts to keep my old girl running great these past years.
Jimmy from Good Year® Car Care responded on 03/21/2025 07:32 AM

Thank you so much for your kind words! We’re thrilled to hear that our team has been able to keep your vehicle running smoothly. It’s always our goal to go the extra mile for our customers, and we truly appreciate your trust and loyalty over the years. We look forward to continuing to help keep your car in top shape for many more miles!


Verified Customer
Chicago, IL
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/17/2025
verified customerVerified Customer
0
poor communication
The work was done but unfortunately they didn't communicate well and kept my car overnight without notification when they initially said it would be done same day by 4 pm initially. This was a huge inconvenience.
Jimmy from Good Year® Car Care responded on 03/21/2025 07:31 AM

Thank you for sharing your feedback, and we apologize for the miscommunication regarding your service. We understand how frustrating it can be when expectations aren't met, and we’re truly sorry for the inconvenience caused by the delay. Your experience is important to us, and we will work to improve our communication to ensure this doesn’t happen again. We appreciate your patience and hope to have the opportunity to serve you better in the future.


MW
MARY A W.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2025
verified customerVerified Customer
10
Great Service
Very Friendly, knowledgeable and on 👉🏿
Jimmy from Good Year® Car Care responded on 03/21/2025 07:28 AM

Thank you for the wonderful review! We're so happy to hear that you found our team friendly, knowledgeable, and on point. We truly appreciate your feedback and look forward to providing you with great service again soon!


LH
LOIS H.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2025
verified customerVerified Customer
10
Great service Great customer service
I have never been disappointed in their service. Love them
Jimmy from Good Year® Car Care responded on 03/21/2025 07:28 AM

Thank you so much for your amazing review! We’re thrilled to hear that you’ve consistently had great experiences with us. It means a lot that you trust us for your car care, and we’ll continue to work hard to keep delivering excellent service. We appreciate your support and look forward to seeing you again soon!


ME
MARVIN E.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2025
verified customerVerified Customer
9
Great experience
I went in for wiper replacements and it was handled speedily and professionally
Jimmy from Good Year® Car Care responded on 03/21/2025 07:27 AM

Thank you for your kind review! We're so glad to hear that your wiper replacement was handled quickly and professionally. We always aim to provide efficient and top-notch service, and it's great to know we met your expectations. We appreciate your feedback and look forward to assisting you again in the future!


DW
DONNA W.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2025
verified customerVerified Customer
10
They are very good in what they do get you in and out and there customer service is excellent they explain everything that’s wrong with your car.
Only thing they are good
Jimmy from Good Year® Car Care responded on 03/21/2025 07:26 AM

Thank you for the fantastic review! We’re so glad to hear that you had a great experience with our service and that our team was able to explain everything clearly. We strive to provide quick and thorough service, and it’s wonderful to know that we met your expectations. We appreciate your kind words and look forward to helping you again in the future!


CO
CASSANDRA O.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2025
verified customerVerified Customer
10
So Thankful!!!!
The staff at Good Year was very helpful immediately upon my entry. They all were nice, greater with a smile, very attentive, found the problem, showed it to me, gave me options, handled my issue quickly, took my payment, gave me a receipt, my car was pulled to the front and I was on my way! That’s it that’s all!!! Absolutely Perfect Customer Service. They really made me feel like a valued customer!!! I truly appreciate all that they do…. Keep Up The Good Work!!!! (Chicago, east 87th Street!!!!). The Best!!!!!! 🙂
Jimmy from Good Year® Car Care responded on 03/21/2025 07:25 AM

Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with us. It’s great to know that our team made you feel valued and took care of everything efficiently. We’ll be sure to pass your kind words along to the team! Your feedback means a lot to us, and we’re grateful for your support. We look forward to serving you again in the future. Keep smiling! 😊


KD
Kenneth D.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2025
verified customerVerified Customer
8
Good car care.
The men at Goodyear are polite, professional and proficient.
Jimmy from Good Year® Car Care responded on 03/04/2025 08:23 AM

Thank you for your kind words! We're thrilled to hear that you had a positive experience with our team. We take pride in providing polite, professional, and proficient service, and we appreciate your recognition. We look forward to continuing to care for your car!
 
 
 
 


TS
gravatar
TERRENCE S.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2025
verified customerVerified Customer
10
Great company
I've been coming to this place for nearly 7 years they have excellent customer service , great Auto technicians/mechanics and have a great owner
Thank you goodyear care for all these years of your service
Jimmy from Good Year® Car Care responded on 03/04/2025 08:21 AM

Thank you for your amazing review and for being such a loyal customer for nearly 7 years! We’re so grateful for your continued trust in us. It’s wonderful to hear that our customer service, technicians, and ownership have made a positive impact on your experience. We truly appreciate you and look forward to serving you for many more years to come!
 
 
 
 


Verified Customer
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2025
verified customerVerified Customer
10
Very professional
Superb service from the fellas at Good Year. They're truly good at paying attention detail in regards to any repairs needed on customers vehicles
Jimmy from Good Year® Car Care responded on 03/04/2025 08:21 AM

Thank you for the wonderful feedback! We're so glad to hear that you experienced superb service and that our team paid close attention to the details of your vehicle repairs. We truly appreciate your trust in us and look forward to continuing to provide you with top-notch service!


TJ
gravatar
Trinidad J.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2025
10
Awesome customer service
Excellent service. Very professional and
Prompt.
I choose this establishment for my car care.
Jimmy from Good Year® Car Care responded on 03/04/2025 08:20 AM

Thank you for the great review! We’re thrilled to hear that you’re happy with our professional and prompt service. It means a lot to us that you trust us with your car care, and we look forward to continuing to provide you with excellent service!


TJ
gravatar
TRINIDAD J.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2025
verified customerVerified Customer
10
Awesome customer service
Very satisfied
Jimmy from Good Year® Car Care responded on 03/04/2025 08:19 AM

Thank you for your kind words! We're so glad to hear that you were satisfied with our customer service. We truly appreciate your support and look forward to assisting you again soon!


SB
SUZETTE B.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2025
verified customerVerified Customer
10
Good Year 1800 East 87th Street
The professionalism at Good Year was quite impressive. They told me exactly how long the wait would be, estimated cost of repairs, and kindness shown throughout my visit. I would definitely recommend anyone to their establishment.
Jimmy from Good Year® Car Care responded on 03/04/2025 08:18 AM

Thank you for the fantastic review! We're so glad to hear that you had a positive experience with us. We pride ourselves on clear communication and providing excellent customer service, so it's great to know that was reflected during your visit. We truly appreciate your recommendation and look forward to serving you again in the future!

Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.