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Good Year® Car Care

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(841 Reviews)
77
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
2
Total ReScores
5.0
ReScore Average
77
Net Promoter Score ®

Business Details

Contact
(773) 887-1111

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
7:00 AM - 6:00 PM
Sun
closed
* Central Time (Us & Canada)
1818 E 87th St Chicago, IL 60617
Good Year® Car Care's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(841 Reviews)

TJ
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THOMAS J.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/12/2025
verified customerVerified Customer
10
Great customer service.
They found my problem immediately and repaired it.

LH
LEON H.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/12/2025
verified customerVerified Customer
10
Great and speedy service
I went in today 04/12/25 and my car was diagnosed and repaired within less than 3 hours. Always great service and great customer service.

DD
david d.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2025
verified customerVerified Customer
10
Replaced Brakes
Excellent customer service and great price
Jimmy from Good Year® Car Care responded on 04/11/2025 09:28 AM

Thank you for your review! We're glad to hear you were happy with our customer service and pricing during your recent brake replacement. We appreciate your support and look forward to helping you again in the future!


VR
VINCENT R.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2025
verified customerVerified Customer
10
Helpfulness
I want to thank you and to keep up the great work
Jimmy from Good Year® Car Care responded on 04/11/2025 09:32 AM

Thank you so much for your kind words! We truly appreciate your support and encouragement. We'll definitely keep up the great work and are always here when you need us!


AH
ANTHONY H.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2025
verified customerVerified Customer
10
Excellent customer Service!
Excellent customer service!
Jimmy from Good Year® Car Care responded on 04/11/2025 09:31 AM

Thank you for the great review! We're so glad you had an excellent experience with our team. We truly appreciate your support and look forward to seeing you again!


PK
PATRICE K.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2025
verified customerVerified Customer
10
Car Repair
I got a discount for my inconvenience. I really appreciate that
Jimmy from Good Year® Car Care responded on 04/11/2025 09:31 AM

Thank you for your understanding, and we’re glad we could make things right with a discount. We truly appreciate your patience and are happy we could help. We're always here if you need anything in the future!


FA
FAHAD A.
La Grange, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2025
verified customerVerified Customer
10
Great job, customer for life.
Great convenient location and, has friendly staff. Everything was very thoroughly explained about my vehicle.
Jimmy from Good Year® Car Care responded on 04/11/2025 09:31 AM

Thank you so much for the kind words! We're glad you found our location convenient and our team helpful and informative. It means the world to hear you're a customer for life, we’ll always be here to take great care of you and your vehicle!


SW
shernan w.
Chicago, IL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/01/2025
verified customerVerified Customer
9
new tires install.
new tires install.
Jimmy from Good Year® Car Care responded on 04/11/2025 09:30 AM

Thanks for choosing us for your new tire installation! We appreciate your business and hope you're enjoying the smooth ride. Let us know if you need anything else!


CH
CHERYL H.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2025
verified customerVerified Customer
9
Good Year = Good Service
Provided professional efficient service
Jimmy from Good Year® Car Care responded on 04/11/2025 09:29 AM

Thank you for the great feedback! We're thrilled to hear you received professional and efficient service. It means a lot that you chose us, and we look forward to serving you again soon!


Verified Customer
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2025
verified customerVerified Customer
10
Oil change
The staff was wonderful and very knowledgeable
Jimmy from Good Year® Car Care responded on 03/28/2025 11:11 AM

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our staff. We take pride in providing excellent service, and it's great to know that you found our team both wonderful and knowledgeable. We look forward to serving you again!


JR
JERRY R.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2025
verified customerVerified Customer
10
Another Successful Visit
Once again, Jimmy and Marquis and the Goodyear crew took care of us!
Jimmy from Good Year® Car Care responded on 03/21/2025 07:34 AM

Thank you for the wonderful review! We’re so glad to hear that Jimmy, Marquis, and the entire Goodyear team took great care of you once again. We truly appreciate your continued trust in us and look forward to serving you in the future. Thanks for being such a valued customer!


KS
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KENNETH S.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2025
verified customerVerified Customer
10
2003 Lincoln LS
The Goodyear team is knowledgable, courteous, professional and goes the extra mile to show me and their customers, that doing a good job matters to them. I appreciate all their efforts to keep my old girl running great these past years.
Jimmy from Good Year® Car Care responded on 03/21/2025 07:32 AM

Thank you so much for your kind words! We’re thrilled to hear that our team has been able to keep your vehicle running smoothly. It’s always our goal to go the extra mile for our customers, and we truly appreciate your trust and loyalty over the years. We look forward to continuing to help keep your car in top shape for many more miles!


Verified Customer
Chicago, IL
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/17/2025
verified customerVerified Customer
0
poor communication
The work was done but unfortunately they didn't communicate well and kept my car overnight without notification when they initially said it would be done same day by 4 pm initially. This was a huge inconvenience.
Jimmy from Good Year® Car Care responded on 03/21/2025 07:31 AM

Thank you for sharing your feedback, and we apologize for the miscommunication regarding your service. We understand how frustrating it can be when expectations aren't met, and we’re truly sorry for the inconvenience caused by the delay. Your experience is important to us, and we will work to improve our communication to ensure this doesn’t happen again. We appreciate your patience and hope to have the opportunity to serve you better in the future.


MW
MARY A W.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2025
verified customerVerified Customer
10
Great Service
Very Friendly, knowledgeable and on 👉🏿
Jimmy from Good Year® Car Care responded on 03/21/2025 07:28 AM

Thank you for the wonderful review! We're so happy to hear that you found our team friendly, knowledgeable, and on point. We truly appreciate your feedback and look forward to providing you with great service again soon!


LH
LOIS H.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2025
verified customerVerified Customer
10
Great service Great customer service
I have never been disappointed in their service. Love them
Jimmy from Good Year® Car Care responded on 03/21/2025 07:28 AM

Thank you so much for your amazing review! We’re thrilled to hear that you’ve consistently had great experiences with us. It means a lot that you trust us for your car care, and we’ll continue to work hard to keep delivering excellent service. We appreciate your support and look forward to seeing you again soon!

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