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Grappone Hyundai

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(2,003 Reviews)
89
Write a Review
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Score Details

5 stars
85%
4 stars
9%
3 stars
2%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
Original Review
Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5
31
Total ReScores™
4.5
ReScore™ Average
89
Net Promoter Score ®

Business Details

About

We are a fourth-generation family owned automotive group that works hard to turn the perception of the auto dealership industry upside down. We believe we're successful because we listen to our guests. Come and see us for your next Hyundai service. We are a fourth-generation family owned automotive group that works hard to turn the perception of the auto dealership industry upside down. We believe we're successful because we listen to our guests. Come and see us for your next Hyundai service.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(603) 226-8249
Opening in 5 minutes
Business Hours

Business Hours

Mon
7:30 AM - 5:00 PM
Tue
7:30 AM - 5:00 PM
Wed
7:30 AM - 5:00 PM
Thu
7:30 AM - 5:00 PM
Fri
7:30 AM - 5:00 PM
Sat
7:00 AM - 3:30 PM
Sun
closed
* Eastern Time (Us & Canada)
514 Route 3 A Bow, NH 03304
Get Directions
Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(2,003 Reviews)
Write a Review
Recent Reviews
Verified Customer
Concord, NH
2020 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/30/2022
Service Type: Repair
verified customerVerified Customer
7
Category: Service
Service
Service personnel was great. Work on the car way to long for what had to be completed
Verified Customer
Manchester, NH
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Awesome!
Always a great experience, and the service department is the best.
Kristin B. from Grappone Hyundai responded on 03/28/2022 05:43 AM

Thank you for the great review! We look forward to seeing you again. Have a wonderful day!!

Kristin
Grappone Hyundai Service

KT
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Karen T.
Dunbarton, NH
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Exceptional Service
I ONLY take my 2014 Sonata to Grappone Hyundai for service. Fast,efficient and honest
Kristin B. from Grappone Hyundai responded on 03/28/2022 05:41 AM

Thank you for the great review! We look forward to seeing you again. Have a wonderful day!!

Kristin
Grappone Hyundai Service

NT
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Nancy T.
Belmont, NH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2022
10
Category: Service
Pleasant buying experience! Not above MSRP!!!!!
I just bought a 2022 Palisade and absolutely love it!!
Grappone was so easy to deal with it was practically seamless. I dealt with Noah and his laid back vibe and great communications was a pleasure. I was in and out in just over an hour. Paperwork, Insurance all completed and happily on my way.
Kristin B. from Grappone Hyundai responded on 03/28/2022 05:40 AM

Thank you for the great review! We look forward to seeing you again. Have a wonderful day!!

Kristin
Grappone Hyundai Service

JP
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Janet P.
Concord, NH
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Undivided attention
When I bring my car in for service, I feel like I am the most important person they are dealing with when we interact. They are awesome!
Kristin B. from Grappone Hyundai responded on 03/14/2022 08:29 AM

Thank you for the great review! We look forward to seeing you again. Have a wonderful day!!

Kristin
Grappone Hyundai Service

Verified Customer
Manchester, NH
2021 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Beat dealership in New England.
Always friendly and knowledgeable.
Kristin B. from Grappone Hyundai responded on 03/14/2022 08:26 AM

Thank you for the great review! We look forward to seeing you again. Have a wonderful day!!

Kristin
Grappone Hyundai Service

Verified Customer
Barnstead, NH
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great!
Quick, easy and honest. Love the videos.
Kristin B. from Grappone Hyundai responded on 03/14/2022 08:26 AM

Thank you for the great review! We look forward to seeing you again. Have a wonderful day!!

Kristin
Grappone Hyundai Service

DA
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Daniel A.
Bow, NH
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Highly recommend!
Grapple Hyundai does a fantastic job! Would highly recommend!
Kristin B. from Grappone Hyundai responded on 03/14/2022 08:25 AM

Thank you for the great review! We look forward to seeing you again. Have a wonderful day!!

Kristin
Grappone Hyundai Service

PA
gravatar
Peggy A.
Henniker, NH
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
scheduled services on my 2018 tucson
outstanding people and great service
Kristin B. from Grappone Hyundai responded on 03/02/2022 06:48 AM

Thank you for the great review! We look forward to seeing you again. Have a wonderful day!!

Kristin
Grappone Hyundai Service 

Verified Customer
Concord, NH
2015 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/24/2022
Service Type: Maintenance
verified customerVerified Customer
7
Category: Service
60K service on my 2015 Genesis
The whole process went smoothly, though it was pretty pricey. Maybe I’m just out of the loop as I have not had to do a 60 K service in quite awhile. I think an alignment on the vehicle should be included.
Mike T. from Grappone Hyundai responded on 03/07/2022 03:50 AM

Hello, We appreciate your feedback,  I am going to take a look at those areas of oppurtunity as will I will thank Tori for the help with scheduling for you.  Thank you for you time if you have any questions please feel free to call me at 603-226-8249 Mike

Verified Customer
Northwood, NH
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Scheduled service and multi-point inspection
Grappone Hyundai service has always been excellent but now it’s even better! I was blown away by the most recent addition of the service video in real time. What a great way to enhance customer service.
Kristin B. from Grappone Hyundai responded on 03/02/2022 06:44 AM

Thank you for the great review! We look forward to seeing you again. Have a wonderful day!!

Kristin
Grappone Hyundai Service

RM
gravatar
Richard M.
Dunbarton, NH
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Grappone Hyundai appreciation
Grappone Hyundai is a outstanding dealership. They have an excellent service department. All personnel that I came in contact with at their dealership were professional and prompt. The repair to my vehicle which was under factory warranty have no cost to me. While they had my vehicle, I had them complete additional repairs not under warranty and all work was Top Notch.
Grappone Hyundai provided me with a loaner vehicle the entire time my car was in there shop . This was very much appreciated and made the whole process so much more pleasant. I would highly recommend Grappone Hyundai to anybody and plan on using them as needed in the future.
Kristin B. from Grappone Hyundai responded on 02/18/2022 06:06 AM

Thank you for the great review! We look forward to seeing you again. Have a wonderful weekend!

Kristin
Grappone Hyundai Service

Verified Customer
Warner, NH
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Routine maintenance
Staff were great, friendly and knowledgeable. Even brought me back after my check in to discuss stuff Because I had a confused look on my face about an aspect of my warranty. Love working with grappone
Kristin B. from Grappone Hyundai responded on 02/18/2022 06:06 AM

Thank you for the great review! We look forward to seeing you again. Have a wonderful weekend!

Kristin
Grappone Hyundai Service

RS
gravatar
Raymond S.
Webster, NH
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Normal service and 1 recall.
Grappone Hyundai personal as always were amazing to work with. From the call to setup the appointment to the service to the pickup.
Kristin B. from Grappone Hyundai responded on 02/18/2022 06:03 AM

Thank you for the great review! We look forward to seeing you again. Have a wonderful weekend!

Kristin
Grappone Hyundai Service

Verified Customer
Fitchburg, MA
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Free Tire Rotation when I
Bought 4 snow tires! Service is always great! The waiting room is comfy and has snacks.
Kristin B. from Grappone Hyundai responded on 02/04/2022 08:02 AM

Thank you for the great review! We look forward to seeing you again. Have a wonderful weekend!

Kristin

Grappone Hyundai Service

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