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Graybeals Auto Repair

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(29 Reviews)
88
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
88
Net Promoter Score ®

Business Details

About

Automotive repairs servicing Cecil County, Md and surrounding counties. Automotive repairs servicing Cecil County, Md and surrounding counties.

Categories
Car Maintenance, Commercial Towing, Repair Shop
Contact
(410) 658-2636

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
41 Primrose Lane Rising Sun, MD 21911-1421
Graybeals Auto Repair's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(29 Reviews)

LD
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Lisa D.
Newark, DE
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/03/2023
2
Not happy
I was very happy, up until recently. They have worked on my car for a couple years now. My car started giving me problems months ago. I would take it to them they would replace a part and then a few days later my car was back.to doing the same thing. Finally I decided to take it to another garage. They found and fixed the problems some of which were caused by Graybeals. They used sealant when a gasket should have been used so the part wasn't getting good contact, one part wasn't even for my car, and another part wasn't even working. One of these parts weren't even put in right. They were all new parts recently put in and replaced by Graybeals. I don't know which mechanic worked on my car, but he caused more problems than he fixed. I won't be back, sorry to say because before this they had always did a great job.

KL
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Kevin L.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2022
verified customerVerified Customer
10
Great work!
This is the local Rising Sun Auto repair shop I trust with all of our family vehicles. They are responsive and keep the client informed…great staff and mechanics! Repair costs are also reasonable!

KL
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Kevin L.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/21/2022
verified customerVerified Customer
10
Truly the best auto shop I have worked with in 40+ years! These folks are amazing…honest, timely and affordable when so much else is not!
Simply the best…and responsive in a way that every business should be…but few are.
Jessica S., Shop Manager from Graybeals Auto Repair responded on 06/22/2022 06:40 AM

Thank you Kevin ! Its always a pleasure doing business with you! 


VC
Victoria C.
Rising Sun, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2022
verified customerVerified Customer
10
Always does great work
Always does great work! Great mechanics and fair prices. And get you in quickly to get any work you need done. Highly recommend
Jessica S., Shop Manager from Graybeals Auto Repair responded on 05/25/2022 07:02 AM

Thank you Vicki! 


NS
Nick S.
Rising Sun, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/17/2022
verified customerVerified Customer
Category: Service
Nick said he has been using them for years and is very happy with them.
Recommended
Jessica S., Shop Manager from Graybeals Auto Repair responded on 05/25/2022 07:01 AM

Its always a pleasure working with you Nick! 


LK
Lynn K.
Rising Sun, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/13/2022
verified customerVerified Customer
10
Awesome customer experience an excellent service
Great service
Jessica S., Shop Manager from Graybeals Auto Repair responded on 05/25/2022 07:01 AM

Thank you Lynn! 


DM
Darrel M.
North East, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/13/2022
verified customerVerified Customer
10
Great service
Great service, Jessica kept me updated on my vehicle. Will definitely go back
Jessica S., Shop Manager from Graybeals Auto Repair responded on 05/25/2022 07:00 AM

Thank you Dawn! 


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2022
verified customerVerified Customer
9
Always a good experience
Graybeal’s always provides a good experience. Great service! Competitive rates!
Jessica S., Shop Manager from Graybeals Auto Repair responded on 05/02/2022 06:05 AM

Thank you! 


Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2022
verified customerVerified Customer
9
Great service at a competitive price
I always have a positive experience at Graybeal’s. While maintaining a used truck can be costly, I feel like Graybeal’s provides great services at a competitive price.
Jessica S., Shop Manager from Graybeals Auto Repair responded on 02/16/2022 05:45 AM

Thank you Larry. We always want to make sure our customers are safe while being out on the road! 


KB
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Karl B.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2022
verified customerVerified Customer
9
Clutch Repair
They gave a good estimate and quality repair. Second time I have used them and I am very satisfied.
Jessica S., Shop Manager from Graybeals Auto Repair responded on 02/07/2022 06:05 AM

Thank you Karl! 


TA
Tim A.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2022
verified customerVerified Customer
10
Fair and honest
Great communication. Fair, honest and up front. Great work. Cant say enough good things.
Jessica S., Shop Manager from Graybeals Auto Repair responded on 01/31/2022 06:49 AM

Thank you Tim. Thanks for being such a loyal customer. 


LL
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Lilly L.
Perryville, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2022
verified customerVerified Customer
10
Inspection
Very Friendly, very thorough
Jessica S., Shop Manager from Graybeals Auto Repair responded on 01/31/2022 06:50 AM

Thank you Lilly. Let us know if we can do anything to help you in the future!


KL
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Kevin L.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2022
verified customerVerified Customer
10
Professional staff and mechanics!
This is just a great outfit… they go out of their way to work friendly and keep the customer informed. The kind of shop we all want nearby but seldom find.
Jessica S., Shop Manager from Graybeals Auto Repair responded on 01/12/2022 05:15 AM

Thank you Kevin! We appreciate all the business you bring our way.


GA
Ginny A.
Rising Sun, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2021
verified customerVerified Customer
Category: Service
Ginny said the business was very customer friendly and they were honest and had a clean place of business.
Recommended
Jessica S., Shop Manager from Graybeals Auto Repair responded on 12/21/2021 05:17 AM

Thanks for the good review! 


AA
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Anthony A.
Rising Sun, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/05/2021
verified customerVerified Customer
10
Thermostat service for my MINI
I initially dropped my 2013 MINI Cooper off at Graybeal’s for a check engine light diagnosis. I was contacted later in the day with an accurate description of the problem (thermostat), and was also given the pricing estimate for the repairs, with no pressure to move forward. The following day, I called the shop back to tell them to get the parts ordered and let me know when the car was done. I am extremely pleased with the service and will definitely be heading back to Graybeal’s for any future vehicle issues.
Jessica S., Shop Manager from Graybeals Auto Repair responded on 12/21/2021 05:17 AM

Thanks Anthony! 


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