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Greatwood Automotive Center

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,866 Reviews)
95
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1
Total ReScores
5.0
ReScore Average
95
Net Promoter Score ®

Business Details

About

For over a decade, Greatwood Automotive Center has served customers throughout Sugar Land, Richmond, Rosenberg, and Fort Bend County, providing affordable repair and maintenance services for all vehicle makes and models. Our ASE certified technicians are not only expertly trained, they are also ready to communicate the issues they find For over a decade, Greatwood Automotive Center has served customers throughout Sugar Land, Richmond, Rosenberg, and Fort Bend County, providing affordable repair and maintenance services for all vehicle makes and models. Our ASE certified technicians are not only expertly trained, they are also ready to communicate the issues they find with your vehicle and offer the right recommendations – even when that means that no repairs are necessary. ...more

Categories
Auto Repair, Oil Change, Repair Shop
Contact
(281) 343-8310
Opening in 39 minutes
Business Hours

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
8:00 AM - 4:00 PM
Sun
closed
* Central Time (Us & Canada)
1520 Crabb River Rd Richmond, TX 77469-5623
Greatwood Automotive Center's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,866 Reviews)

MQ
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Mohammed Q.
Sugar Land, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/10/2024
2
Secondary damage after repair
I turned my car in for repair on November 20th 2024 for body repair. It was completed today December 10, 2024. I accepted the car in good faith. When I drove the car I found out low tire pressure of 18 pounds while other tires were in perfect position and upon checking a nail was in the tire. Management refused to accept responsibility and was very unprofessional. They advised me that car came with the nail.
This was absurd. Had the tire brought in with nail it would have collapsed. 20 days is a a fully long time.

I was treated unprofessionally unethically I and was deeply disappointed. I demanded compensation for this which was rejected.

I would not advised anyone to use this shop.

SD
Scott D.
Texas
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/19/2024
verified customerVerified Customer
Category: Service
Scott said great service, Jason is great and Mike is okay.
Recommended

ST
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SHARON T.
Richmond, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/29/2023
verified customerVerified Customer
10
Very accommodating.
I have referred several people to Greatwood because they always treat ne fairly, and they never try to cheat me. Jason is doing a great job!

Verified Customer
Baytown, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/28/2023
verified customerVerified Customer
10
Very quick and knowledgeable service.
Would use them again. Very quick and excellent service.

Verified Customer
Sugar Land, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/27/2023
verified customerVerified Customer
10
Always good
Absolutely the best I found in living in Houston for 40 years.

AO
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ALEX O.
Richmond, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/26/2023
verified customerVerified Customer
10
Warm and friendly staff. Completed work on time as promised.
I came in for an oil change, and it was on completed on time satisfactorily.

Verified Customer
Sugar Land, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/26/2023
verified customerVerified Customer
10
Nice service!
Good job!

DT
DOUG T.
Sugar Land, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/23/2023
verified customerVerified Customer
10
Good service as usual
Jason and Mike are the best. I always get quality and knowledgeable service and trust them to do the right thing when it comes to car care. I use Greatwood Automotive for all of my service and repair needs and have never been disappointed.

AL
ADAM L.
Sugar Land, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2023
verified customerVerified Customer
10
Fixed everything perfectly
Everything was fixed including a noise a few other shops couldn’t fix!

MN
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MIKE N.
Sugar Land, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2023
verified customerVerified Customer
10
Jason, as long as you are there I am certain I will give you an excellent review..
Best automotive service in Houston area.

LH
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LEVON H.
Sugar Land, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2023
verified customerVerified Customer
10
Jason Hudson
Jason is always great!

TB
TERRY B.
Sugar Land, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/19/2023
verified customerVerified Customer
10
State inspection
They were fast and courteous.

PM
PHILLIP M.
Sugar Land, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/16/2023
verified customerVerified Customer
10
Super Service!
Very friendly while being efficient! They were quick and went above and beyond to get the part we needed so we could get our car back quickly to accommodate us leaving town! Super service!

KS
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KEN S.
Richmond, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/16/2023
verified customerVerified Customer
10
Very good service
Quick, effective service was provided and was givenfree cold bottled wster for my thirst.

MM
Marisela M.
Richmond, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/15/2023
verified customerVerified Customer
Category: Service
Marisela said it was quick and good customer service. They got all of her questions and issues solved.
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