Greenway Hyundai of the Shoals proudly serves the needs of customers in the Florence, Sheffield, and Huntsville Alabama areas. We are located off of Lee Highway in Florence, AL. Call us today to schedule your next visit! Greenway Hyundai of the Shoals proudly serves the needs of customers in the Florence, Sheffield, and Huntsville Alabama areas. We are located off of Lee Highway in Florence, AL. Call us today to schedule your next visit!
Verified CustomerThank you for taking the time to provide feedback on your recent service experience at our dealership.
We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership.
We appreciate your business and value you as a customer.
Sincerely,
Kristi Wilkinson
Customer Relations Manager
Greenway Hyundai of the Shoals
Verified CustomerThank you for taking the time to provide feedback on your recent service experience at our dealership.
We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership.
We appreciate your business and value you as a customer.
Sincerely,
Kristi Wilkinson
Customer Relations Manager
Greenway Hyundai of the Shoals
Verified CustomerThank you for taking the time to provide feedback on your recent service experience at our dealership.
We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership.
We appreciate your business and value you as a customer.
Sincerely,
Kristi Wilkinson
Customer Relations Manager
Greenway Hyundai of the Shoals
Verified CustomerThank you for taking the time to provide feedback on your recent service experience at our dealership.
We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership.
We appreciate your business and value you as a customer.
Sincerely,
Kristi Wilkinson
Customer Relations Manager
Greenway Hyundai of the Shoals
Verified CustomerThank you for taking the time to provide feedback on your recent service experience at our dealership.
We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership.
We appreciate your business and value you as a customer.
Sincerely,
Kristi Wilkinson
Customer Relations Manager
Greenway Hyundai of the Shoals
Verified CustomerThank you for taking the time to provide feedback on your recent service experience at our dealership.
We strive to provide an exceptional experience for all of our customers and are glad to hear that your experience this time was a better one.
We appreciate your business and value you as a customer. Thank you so much for your time.
Sincerely,
Kristi Wilkinson
Customer Relations Manager
Greenway Hyundai of the Shoals
Mrs.Merritt, this Jarvis from Greenway Hyundai I wanted to take a moment to reach out to you about your recent service visits. I wanted to also reach out and apologize for your experience in January, I will also give you a call today so we can go over your last visit and the one in January. As me and Harry discussed with you on your most recent visit feel free to reach out anytime for any reason and we will address any concerns. We both appreciate your feedback and for doing the review this is how we grow as a company and provide a better service experience to you as a customer. Our goal here is to provide each & every customer with the best service experience every time.
Verified CustomerThank you for taking the time to provide feedback on your recent service experience at our dealership.
We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership.
We appreciate your business and value you as a customer.
Sincerely,
Kristi Wilkinson
Customer Relations Manager
Greenway Hyundai of the Shoals
Verified CustomerMrs. Bradley this is Jarvis @Greenway Hyundai of the Shoals, I just wanted to start by apologizing for your recent service visit with us, I can assure you that is not the way we conduct business. I was very aware of your shuttle situation for your appointment Me & Malory had it all setup during your call to setup the appointment. I also left a voice mail so when you have some free time if you could give me a call so we can discuss and go over your recent visit. Again, I do apologize and want you to know that is not normal here and we strive for great customer satisfaction and customer retention is our primary goal. My cell phone number is (256)856-3113 this way you have direct contact to me. Thank you for your recent visit and feedback
Verified CustomerThank you for taking the time to provide feedback on your recent service experience at our dealership.
We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership.
We appreciate your business and value you as a customer.
Sincerely,
Kristi Wilkinson
Customer Relations Manager
Greenway Hyundai of the Shoals
jeriwilkinson@greenway.com
Verified CustomerThank you for taking the time to provide feedback on your recent service experience at our dealership.
We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership.
We appreciate your business and value you as a customer.
Sincerely,
Kristi Wilkinson
Customer Relations Manager
Greenway Hyundai of the Shoals
jeriwilkinson@greenway.com
Verified CustomerThank you for taking the time to provide feedback on your recent service experience at our dealership.
We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership.
We appreciate your business and value you as a customer.
Sincerely,
Kristi Wilkinson
Customer Relations Manager
Greenway Hyundai of the Shoals
jeriwilkinson@greenway.com
Thank you for taking the time to provide feedback on your recent service experience at our dealership.
We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership.
We appreciate your business and value you as a customer.
Sincerely,
Kristi Wilkinson
Customer Relations Manager
Greenway Hyundai of the Shoals
jeriwilkinson@greenway.com
Brought my Hyundai Santa Fe in on September 8th, 2023. The motor was bad and needed to be replaced. Fortunately it was under warranty, so my wife and I decided to leave it at Greenway Hyundai. We are from Anniston. Alabama and we would have preferred to bring it back to our Hyundai dealer in our hometown. In hindsight, I wish we would have done just that.
This service department is absolutely the worst. To begin with, they had my car for three months! 1/4 of a year!
They told us it would take 6-8 weeks at the beginning. Since we were down to just one vehicle between us, I had no other choice but to buy a used car so my wife would have a vehicle to drive. It’s a good thing I did. They ended up having my car for twelve weeks!
They initially told my wife the motor was under warranty and that we would only need to pay for a new timing belt which would be around $300. We were fine with that. However, after 12 weeks of waiting, they called and said we would owe $600 for new belts. We assumed that the new belts would have been a new art of a new motor. After discussing this with the manager, Noah, he reduced the cost back to $395.
I discussed this with Noah on Thursday and told him I would be up Saturday to pick it up. I then asked, “So, are you sure it is ready to go?” I don’t want to drive all the way to muscle shoals and it not be ready.” He assured me it had been test driven and would be ready.
Upon arriving on a rainy Saturday morning, I went inside and paid. Another young man (Ashton) gave me my key fob and we proceeded to leave. Upon finding my car in the parking lot, it was apparent something was wrong. The key didn’t work. I went back inside thinking he gave me the wrong key fob. Ashton took the key fob and went outside to try his luck. It was at this point he informs me the battery must be dead in the key fob and he would be right back. He returned in a few minutes and said he replaced the battery and (with tax) it would be right at $10….
I replied, “You have got be kidding me!” “I need to talk to your manager.”
He went inside to retrieve the manger but returned momentarily to say the manage was busy but they would just replace the key fob battery for free. So, I took it and went back to the car. But, despite having a new battery in the key fob, the car still wouldn’t open.
The real reason? The car battery was dead.
Finally the manager, Noah, came out and said they would have to replace the battery. I then asked Noah (who I talked to on Thursday) how was the battery dead when it was test driven on Thursday? He replied, “Sometimes a battery can die if it sits for a while.”
I thought to myself: “yes. A battery that has sat in an untested car for 90 days may just do that.”
Noah and Ashton proceeded to change the car battery. I’m pretty sure they knew I was not happy because no mention was made of the cost. So, I stood in the rain and watched them replace the battery. Once they finished, I did thank them for putting in a new battery and my wife and I left.
As soon as we began to drive away I noticed the check engine light was on. I prayed nothing was wrong and that they just didn’t reset the button.
As soon as I got the car back home to Anniston, I took it to my Hyundai service department and asked them to please inspect everything as I was really skeptical about the quality of work that greenway had done. Superior Hyundai of Anniston found that the service light was still on because greenway had failed to reconnect the oxygen sensor.
There was also a factory recall that greenway could have taken care of, but they didn’t. So Anniston took care of that.
All I can say is how disappointed I am with greenway. Very frustrating experience with a service crew that is either incompetent or apathetic. Apathy would infer that they are jerks. But they weren’t really unfriendly. So, I will have to say they must just be incompetent then. Whoever owns this dealership, should be embarrassed.