business image

Greg's Auto Repair

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(860 Reviews)
96
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
96
Net Promoter Score ®

Business Details

About

We have been happily servicing the Westfield Area since 1981. We have been happily servicing the Westfield Area since 1981.

Categories
Auto Repair, Repair Shop, Car Maintenance
Contact
(413) 562-9725

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
301 N Elm St Westfield, MA 01085
Greg's Auto Repair's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(860 Reviews)

MS
Matt S.
Westfield, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2025
verified customerVerified Customer
10
Muffler replacement
They did an excellent job replacing my muffler after it rusted out. The service was impressively quick, getting me back on the road within about two hours, which was crucial as I need to transport my mother who has cancer. Furthermore, the cost was very reasonable at around $600, would definitely recommend.

BT
Bryan T.
Westfield, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2025
verified customerVerified Customer
10
Annual Inspection and Oil Change
Greg's did a wonderful job inspecting my vehicle top to bottom, checking the brakes, and changing the oil. Dropped it off at 8:30 and it was done at 11.
Scott H., Co-Owner from Greg's Auto Repair responded on 05/04/2025 09:33 AM

We appreciate you taking the time to share your experience! It sounds like we gave your vehicle the royal treatment it deserved. A top-to-bottom inspection, brake checks, and an oil change—all in just a few hours—is like a pit stop for your car, only without the checkered flag! We're happy to hear everything went smoothly. If your vehicle has any other needs in the future, we’ll be ready to spring into action. Safe driving!


MS
Meredith S.
Westfield, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2025
verified customerVerified Customer
10
Today's visit
Got in very fast for appointment...car was diagnosed, was informed quickly of issue-with thorough explanation-and fixed the same day. Extremely professional and very reasonably priced. Would recommend Greg's to anyone looking for mechanic. Very honest people...that's what would make me go back.
Scott H., Co-Owner from Greg's Auto Repair responded on 05/03/2025 09:34 AM

We appreciate you taking the time to share your experience with us! It's always our goal to have you in and out faster than a speeding ticket. We're glad we could diagnose the issue quickly and keep you informed every step of the way. Professionalism and honesty are our middle names—well, not literally, but you get the idea. Thanks for recommending us to others; it's the highest compliment we could ask for. If your car ever wants to have a chat again, you know where to find us!


DB
Donna B.
Westfield, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2025
verified customerVerified Customer
10
Me experience at Greg's auto
I have been using Greg's auto for sometime now they have been great in taking care of my care. Also helpful with advice for my own personal car care. Will always recommend
Scott H., Co-Owner from Greg's Auto Repair responded on 05/03/2025 09:34 AM

We’re glad to hear you’ve been with us for a while and that we’ve made your car care experience smooth and stress-free. It’s always our aim to keep both you and your vehicle in tip-top shape! Your trust and recommendations truly mean a lot to us—after all, good car care is just like a good relationship: it thrives on communication and a little TLC. Drive safe!


GB
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/24/2025
verified customerVerified Customer
10
Muffler repair
I’ve been a Greg’s Auto customer for years. They are always courteous and professional. They do their very best to accommodate their customers. When I bring my car to Greg’s Auto I know the repair will be done right.
Scott H., Co-Owner from Greg's Auto Repair responded on 04/26/2025 09:33 AM

We appreciate your continued support over the years! It's great to hear you find our team courteous and professional. We aim to make every visit a smooth ride for you and give your car the care it deserves. Keeping your car running well is what keeps us fueled up for the day! If there's anything you need in the future, just let us know.


Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/22/2025
verified customerVerified Customer
8
Honesty
They were honest about the problem for the age of the car and told me what was important: the safety of the vehicle. Did not try to coerce me into expensive repairs that weren’t needed right this moment.
Scott H., Co-Owner from Greg's Auto Repair responded on 04/24/2025 09:33 AM

It's great to hear that we could provide you with honest insights about your vehicle's needs! We firmly believe in keeping our customers safe without the pressure of unnecessary repairs. After all, it’s all about ensuring your ride is reliable and road-ready. If you have any other questions or need assistance in the future, just give us a holler. Safe travels ahead!


PK
gravatar
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/22/2025
verified customerVerified Customer
10
Great
Great
Scott H., Co-Owner from Greg's Auto Repair responded on 04/24/2025 09:33 AM

We're glad to hear you found us great! It sounds like we must have worked some kind of auto magic to earn your praise. We've got more tricks up our sleeves, so if your vehicle needs another tune-up or a little TLC, you know where to find us. Keep cruising smoothly!


JM
James M.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/21/2025
verified customerVerified Customer
10
Oil change and tire rotation.
Fast, friendly, clean and honest is how I would describe this repair shop.
Scott H., Co-Owner from Greg's Auto Repair responded on 04/23/2025 09:33 AM

We appreciate you taking the time to share your thoughts. It’s great to hear that you found our service fast, friendly, and honest—essentially the holy trinity of auto repair! We pride ourselves on maintaining a clean shop because, let’s face it, nobody wants to work in a place that resembles a car wash aftermath. If there's anything else we can do to keep your vehicle running smoothly, just let us know!


KW
Katrina W.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2025
verified customerVerified Customer
10
Great auto shop highly recommend!
Worked with this auto shop for years always polite, professional and get the job done.
Scott H., Co-Owner from Greg's Auto Repair responded on 04/20/2025 09:33 AM

We're glad to hear that our politeness and professionalism have made your experience with us a positive one over the years. It’s customers like you who make our jobs rewarding. We aim to keep those wheels turning smoothly, so don’t hesitate to bring any auto-related questions or concerns our way. After all, keeping you on the road is what we do best!


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2025
verified customerVerified Customer
10
Break Fluid Flush & Fluid Replacement
Greg’s Auto Repair is an outstanding business. The owner and mechanics are honest and provide feedback in a very understandable way. They are an honest group of folks, and charge reasonable rates and prices. They get the job done right the first time around. Highly recommend!
Scott H., Co-Owner from Greg's Auto Repair responded on 04/20/2025 09:33 AM

We appreciate your wonderful feedback! It’s always nice to hear that our team's honesty and straightforward communication have made a positive impact on your experience. Getting the job done right the first time is our secret recipe for happy customers—no magic wands necessary! Thanks for the recommendation; it means a lot to us!


DS
Deb or Joel S.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2025
verified customerVerified Customer
10
Cam cover replaced in VW; fluids exchanged in Subaru forester.
All work was completed in a timely way with everything explained in detail… great customer service always. The crew goes out of their way to deliver competent service and address any concerns or issues. I would highly recommend Gregg’s for any car service needed.
Scott H., Co-Owner from Greg's Auto Repair responded on 04/19/2025 09:33 AM

We appreciate you taking the time to share your thoughts with us. It's fantastic to hear that our team had your back and that everything was handled promptly—like a well-oiled machine! We pride ourselves on being thorough and clear, so it's great to know that our efforts are hitting the mark. Your recommendation means a lot to us, and we hope your car stays happy on the road!


PT
gravatar
Peter T.
Westfield, MA
Ford Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2025
verified customerVerified Customer
10
More issues than expected…..fine results.
I’ve always trusted Greg’s Auto Repair for the excellent work they’ve done on my vehicles. This particular visit was much more than I had anticipated but as always, Greg’s Auto Repair was in contact with me throughout all the necessary repairs. I’ve only just driven the vehicle home but the increased performance was immediately noticeable. Only time will tell for sure but if they do as good a job as all my past experiences, everything should be fine. Thanks to Scott and the entire staff who have consistently outperformed any other shop I’ve ever done business with.
Scott H., Co-Owner from Greg's Auto Repair responded on 04/19/2025 09:33 AM

It’s fantastic to hear that your recent visit to Greg's Auto Repair exceeded your expectations! We always aim for communication that’s clearer than a mechanic’s oily hands. It sounds like you’re already feeling the turbo boost in performance, which is what we strive for. We’ll keep our fingers crossed that everything stays smooth as you hit the road. And a shout-out to Scott and the team – their dedication really does make a difference! Here’s to many more miles ahead, filled with seamless rides.


MS
Mary-Ellen S.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2025
verified customerVerified Customer
10
My visit was for my sticker while there my windshield wipers were found to be defective so we quickly replaced car was inspected. Received my sticker within less than an hour left their extremely happy and satisfied as always.
I’ve been having work done on my cars I would say probably for 15 years. work always done correctly and promptly I travel from Springfield to Westfield because of the quality of the work and the friendliness of the employees. they always go out of the way to be sure I’m satisfied and treated with great respect. I’ve never had a problem in any way with any of the work that is done there and I have recommended them to friends often.
Scott H., Co-Owner from Greg's Auto Repair responded on 04/19/2025 09:33 AM

It's fantastic to hear that you've been trusting us with your cars for such a long time! Traveling all the way from Springfield to Westfield is no small feat, so we’re glad to know our work and customer service make the trip worthwhile. We take pride in treating our customers like family—well, the family you actually enjoy spending time with. Your recommendations mean the world to us, and we appreciate you sharing the love with your friends. Here's to many more years of keeping your cars happy and healthy!


RS
Robert (Scott) S.
Westfield, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2025
verified customerVerified Customer
10
2012 Jeep Wrangler
Great communication! Courteous service! On time scheduling! Will always bring my autos here! Thanx Chris,Scott,Lou and all mechanics!
Scott H., Co-Owner from Greg's Auto Repair responded on 04/18/2025 09:34 AM

We're glad to hear you enjoyed our communication and courteous service! Timely scheduling is our secret recipe for keeping the wheels turning smoothly. We appreciate your trust in us and look forward to keeping all your autos in tip-top shape. The team will be pleased to know they're making a positive impact—no pressure, right? Here's to many more miles together!


LG
Lynn G.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2025
verified customerVerified Customer
10
My only Mechanics
I’ve been going to Greg’s for over 15 years. It’s the mechanic shop I trust.
Scott H., Co-Owner from Greg's Auto Repair responded on 04/16/2025 09:33 AM

We appreciate your loyalty over the past 15 years! It’s great to hear that you trust us with your vehicle needs. You must know our shop better than some of our employees by now! Rest assured, we’ll keep doing our best to maintain that trust and keep your wheels rolling smoothly.

Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.