business image

Gum Spring Automotive

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(351 Reviews)
95
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
95
Net Promoter Score ®

Business Details

About

Gum Spring Automotive takes pride in serving the community and building long-lasting relationships with our customers. Whether you need a routine oil change, brake inspection, or a major engine repair, we have the experience to get the job done right the first time. As a locally-owned shop, we offer competitive pricing, transparent Gum Spring Automotive takes pride in serving the community and building long-lasting relationships with our customers. Whether you need a routine oil change, brake inspection, or a major engine repair, we have the experience to get the job done right the first time. As a locally-owned shop, we offer competitive pricing, transparent estimates, and a quick turnaround time, so you can get back on the road with confidence. ...more

Categories
Auto Maintenance, Auto Repair, Car Maintenance
Contact
(804) 556-0218

Business Hours

Mon
8:00 AM - 5:30 PM
Tue
8:00 AM - 5:30 PM
Wed
8:00 AM - 5:30 PM
Thu
8:00 AM - 5:30 PM
Fri
8:00 AM - 5:30 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
3233 Broad St Rd Gum Spring, VA 23065
Gum Spring Automotive's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(351 Reviews)

Verified Customer
Maidens, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/12/2025
verified customerVerified Customer
10
Engine repair
I took my F250 Truck in for a bolt sheered off in engine manifold. They took extra care not to cause additional damage in removing the
Manifold. They got it repaired and back to me in a short amount of time, at a reasonable cost.
The Team a. from Gum Spring Automotive responded on 05/13/2025 09:32 AM

We greatly appreciate you taking the time to drop in and share your experience! It sounds like you had quite the adventure with your F250, but we're glad we could help get it back on the road without creating any additional drama. It’s always a win when we can complete repairs efficiently and at a price that doesn’t make you wince. If you discover any more truck mysteries in the future, we've got your back!


RF
gravatar
Rusty F.
Sandy Hook, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/08/2025
verified customerVerified Customer
10
Best service around!
Quick, fair and honest, what more could you ask for.
The Team a. from Gum Spring Automotive responded on 05/09/2025 09:32 AM

We appreciate your feedback and are glad to hear you had a positive experience with us. Quick service, fairness, and honesty are our bread and butter—like the trio of a well-balanced meal! If you ever need assistance again, you know where to find us.


JM
Jamie M.
Sandy Hook, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2025
verified customerVerified Customer
10
Exceptional work
I recently brought my truck into Gum Spring Auto, and I couldn’t be more impressed with the service from start to finish. Matthew and Brian were absolute professionals—knowledgeable, honest, and genuinely committed to doing the job right the first time.

The quality of the work was top-tier. You can tell these guys take pride in what they do, and it shows in every detail. What really stood out, though, was the speed of the turnaround. They got my truck back on the road faster than I expected, without cutting corners or sacrificing workmanship.

Customer service was outstanding—straight talk, no runaround, and a clear explanation of the work being done. And the price was more than fair, especially considering the level of service and skill involved. It’s rare to find a shop that still values integrity, efficiency, and craftsmanship the way they do.

If you need work done on your truck—big or small—Gum Spring Auto should be your first call. Hats off to Matthew, Brian, and the rest of the team. Job well done.
The Team a. from Gum Spring Automotive responded on 05/07/2025 09:32 AM

We're excited to hear about your stellar experience at Gum Spring Auto! It sounds like Matthew and Brian hit the nail on the head with their professionalism and attention to detail. We like to think of ourselves as the pit crew for your truck, making sure it gets back on the road faster than you can say "oil change"—without taking any shortcuts. Your kind words about our commitment to integrity and craftsmanship are a testament to our team's hard work. We're proud to know that our straightforward approach and fair pricing made a difference for you. If only fixing the world’s traffic problems was as easy as servicing a truck! Cheers to more roads ahead, and remember, we’re always here for the big jobs, the small jobs, and everything in between!


VN
Victor N.
Goochland, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/05/2025
verified customerVerified Customer
10
Great experience
Very pleased, I called them after a negative experience with a different company in goochland. These guys and gals were professional on the phone. Great communications and turn around.
The Team a. from Gum Spring Automotive responded on 05/06/2025 09:32 AM

It's fantastic to hear that we could turn your experience around! Communication is key, and we're glad that our team hit the mark. After all, we believe that being professional doesn't mean we can't have a little fun along the way. If you ever need anything else, just give us a shout. We're here to help!


BE
gravatar
Brian E.
Sandy Hook, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2025
verified customerVerified Customer
10
Oil change
Did an oil change for me on Friday afternoon on short notice. Can't beat that!
The Team a. from Gum Spring Automotive responded on 05/03/2025 09:33 AM

We appreciate you taking the time to share your experience. It sounds like our oil change service was able to tackle a little automotive emergency on a Friday afternoon - just the way we like to roll! If we can help keep your engine happy in the future, just let us know. Safe driving out there!


JW
gravatar
JD W.
Louisa, VA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/01/2025
verified customerVerified Customer
9
Great customer service.
Good experience with great customer service. Moving all our fleet vehicles and trailers there.
The Team a. from Gum Spring Automotive responded on 05/02/2025 09:32 AM

We appreciate your feedback and are glad to hear you had a good experience with us. Moving an entire fleet is no small feat, so we’re honored to have been chosen for the job. If there’s anything we can do to elevate that experience from four stars to five, don’t hesitate to let us know. We’re here to help—just like a trusty mechanic with a toolbox full of solutions!


FP
Frank P.
Mineral, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/29/2025
verified customerVerified Customer
10
Always a Great experience!!
Always friendly, courteous, honest and fair. These guys don’t quit. No matter how difficult the problem is they figure it out and take care of it. Everyone there is great to work with!! I strongly recommend this business!!!
The Team a. from Gum Spring Automotive responded on 04/30/2025 09:32 AM

It's fantastic to hear about your experience with us! We strive to be like the automotive detectives, solving problems one wrench at a time. Your kind words about our team mean a lot; we promise to keep our hats on while we figure things out! We truly appreciate your recommendation and look forward to keeping your wheels turning smoothly.


AG
gravatar
Ann G.
Cincinnati, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2025
10
Break down emergency
I was on a 600 mile solo road trip when my car started violently shaking. Limped very slowly a half hour to the nearest exit. I am so incredibly thankful to find Gum Spring Automotive at that exit! They took my car in and found replacements were needed of my ignition coil, intake gasket and spark plugs. They helped me find a hotel for the night, the parts came in the next morning and I was back on the road that afternoon! They were so friendly and helpful and absolutely trustworthy! I totally recommend this service station!
The Team a. from Gum Spring Automotive responded on 04/27/2025 09:32 AM

We're so glad you found us during your epic road trip adventure! It's not every day you get to experience a car's "dance move" on the highway. Rest assured, we take car troubles seriously—especially when they feel like a scene from a horror movie. We're delighted to hear that we could get you back on the road quickly, and that our team could help turn a stressful situation into a minor pit stop. Thanks for recommending us; we always aim to be your roadside hero, even if it means a touch of grease on our capes. Wishing you many smooth miles ahead!


Verified Customer
Glen Allen, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/24/2025
verified customerVerified Customer
10
Maintenance, Diagnostic, Repair
Great service with friendly and attentive staff.
The Team a. from Gum Spring Automotive responded on 04/25/2025 09:32 AM

We're really glad to hear that you had a great experience with our staff! Friendly faces and attentive service are what we aim for—after all, nobody wants a car shopping experience that feels like getting a root canal. We appreciate your business and look forward to keeping your wheels turning!


CS
Carolyn S.
Bumpass, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2025
verified customerVerified Customer
10
Subaru ABS brake repair
I took my car in because multiple brake system alarms appeared this morning when I started my car, and they stayed on after several attempts to restart. They looked at my car much sooner than expected, and diagnosed a break in the wire leading to a brake sensor in one of my rear wheels, the result of rodent activity. The wiring was repaired, and I had my car back the same day.
The Team a. from Gum Spring Automotive responded on 04/24/2025 09:32 AM

We appreciate your high praise and are glad you were able to get back on the road quickly! It sounds like your car had a little unexpected "rodent drama," but thankfully, we were able to play the hero with a swift diagnosis and repair. Just remember, if any more furry friends try to make a home in your vehicle, we’re only a call away! Safe driving, and may your brakes continue to be alarm-free.


KB
Kevin B.
Gum Spring, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/22/2025
verified customerVerified Customer
10
Truck Repair
Always very knowledgeable, fast to repair and extremely efficient.
Kevin B.
The Team a. from Gum Spring Automotive responded on 04/23/2025 09:32 AM

We appreciate your feedback and are glad to hear that our team's expertise and efficiency made a positive impact on your experience. It’s always our goal to get you back on the road as quickly as possible, while ensuring everything is in top shape. Here’s to keeping those wheels turning smoothly!


LB
gravatar
Leslie B.
Mineral, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/21/2025
verified customerVerified Customer
10
Always great service!
Great service as always. Had one of our cars in for annual inspection and they let us drop off another car that just started having issues and fit it in for tomorrow. Love that they are always there for us, even when it’s a last minute issue.
The Team a. from Gum Spring Automotive responded on 04/22/2025 09:32 AM

We appreciate your feedback and are glad to hear that our team could accommodate your last-minute car troubles. It's always a good day when we can juggle multiple vehicles without breaking a sweat. Your trust in us means a lot, and we’re here to ensure your cars run smoothly—think of us as the emergency squad for your vehicles! Keep enjoying the rides, and we’ll be ready when you need us next.


Verified Customer
Goochland, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/19/2025
verified customerVerified Customer
10
Headlights installed
Excellent, fast and amazing customer service! Great team of professionals!
The Team a. from Gum Spring Automotive responded on 04/20/2025 09:32 AM

We appreciate your glowing feedback! It's always a pleasure to hear that our team's speed and professionalism have made your experience a great one. We strive to keep things running smoothly, both under the hood and in customer service. If you ever need anything else, just give us a shout!


CJ
Chuck J.
Sandy Hook, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2025
verified customerVerified Customer
10
1st time experience
They helped me with repairing a tire with a piece of metal in the tread. Fast and efficient service
The Team a. from Gum Spring Automotive responded on 04/19/2025 09:32 AM

We appreciate you taking the time to share your experience with us! It's great to hear that we could get that tire issue sorted out quickly and efficiently. After all, being stuck with metal in your tread is not exactly a welcome surprise. If you need any other automotive assistance in the future, we'll be here, tools in hand and ready to roll!


NS
Nina S.
Goochland, VA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/17/2025
verified customerVerified Customer
0
Service appointment
The level of incompetence is staggering. Scheduled an appointment weeks out and the parts were never ordered for the appointment date. Customer service is non-existent, no apology.
Service Coupons and Posts

Thanks for the awesome review! 🛠️ We're thrilled you had a speedy oil change experience. Our team is always here to keep you rolling smoothly! 🚗💨 See you next time, and remember, we’re always just a call away. #GumSpringAutomotive #OilChangeExperts
Learn More


Thank you for the kind words! 😊 At Gum Spring Automotive, we believe great service should be as quick as your car can go! 🏎️ We're glad to keep you moving smoothly. Can't wait to see you again! #CarCare #GumSpringAutomotive
Learn More

We're thrilled to hear you enjoyed our service and the courtesy ride! 🚗💨 We aim to go the extra mile – or at least take you home! 😉 Thanks for your kind words! #CustomerCare #GumSpringAuto
Learn More

Thanks for the kind words! We're thrilled you enjoy our friendly service and good vibes! 🚗✨ We aim to make every visit a smooth ride! See you again soon! #GumSpringAutomotive #AutoCare😊
Learn More

Thanks for the awesome review! 🚗✨ We’re thrilled you recommend us—just like that, we’re all revved up! Ready to keep your ride in top shape. See you next time! #GumSpringAutomotive #HappyCustomers
Learn More

Huge thanks for the great review! 🚗💨 We’re thrilled to have your wife's brakes and rotors ready in a jiffy! No one likes waiting when your ride needs a little TLC. Come back anytime for more "brake"-tastic service! 😄 #GumSpringAutomotive #SpeedyService
Learn More

Thank you for the kind words! 🚗✨ We love keeping your vehicles in tip-top shape—it's what we do best (besides perfecting our coffee brewing skills). ☕️ Drive safe, and see you next time! #GumSpringAutomotive #ServiceWithASmile
Learn More

Thank you for the awesome review! We're thrilled to keep your ride happy without breaking the bank. 🚗💰 Your recommendation means the world to us! See you next time for more great service! #GumSpringAutomotive #HappyCustomers
Learn More


Thank you for the fantastic review! We’re thrilled to hear you had a wonderful experience. Friendly service is our superpower! 🚗✨ Can’t wait to see you again—bring your car for a repeat performance! 😄 #GumSpringAutomotive #FriendlyService
Learn More

Thanks for the fantastic feedback! 🚗💨 We're thrilled to hear our quick diagnosis and speedy service made your day. We aim to keep you rolling smoothly—no more pit stops for you! 😄 #GumSpringAutomotive #FastAndReliable
Learn More


We're thrilled to hear you had a speedy experience with our top-notch team! 🚗💨 Quick repairs with quality parts? Sounds like a match made in automotive heaven! Thanks for the high praise! 🙌 #GumSpringAutomotive #TopNotchService
Learn More

We're thrilled to hear that our communication is as smooth as a well-oiled machine! 🚗✨ At Gum Spring Automotive, we keep our promises and your car running! Thanks for choosing us! #AutoCare #CustomerFirst
Learn More

We're thrilled to hear that you've had great experiences at Gum Spring Automotive! ?? Our team loves to make your life easier—just like a pit stop in a race! ?️ Thanks for the kind words and recommendations! #GumSpringAutomotive #AutoCareExperts
Learn More

We're revved up to hear about your fantastic experience! ?? Our team loves spreading smiles while keeping your ride in top shape. Thanks for choosing us—let’s keep those wheels turning! ?✨ #GumSpringAutomotive #HappyCustomers
Learn More


Thanks for the awesome review! ? We're here to keep your rides safe and sound while sharing a few laughs. ?? Your support means the world to us! #AutoCare #BackToBasics
Learn More

Thank you for the fantastic review! ?? We’re thrilled we could get your car back to you faster than your morning coffee brews! ☕️ Looking forward to keeping you rolling in the future! #GumSpringAuto #FastAndFriendly
Learn More

Thank you for the fantastic review! ?? Whether it's a flat tire or a full overhaul, we're here to handle it all—without breaking the bank! Your support keeps our engines running smoothly. ?✨ #GumSpringAutomotive #FiveStarService
Learn More

We're thrilled to hear that our team hit the mark! ?? Quality work and trust go hand in hand, just like oil and gas! Thank you for the kind words—your car will always be in good hands with us. #GumSpringAutomotive #TrustworthyService
Learn More

? We love getting things done faster than a speeding car! ?️ Thanks for the shoutout about our text notifications. We're here to keep you in the loop—faster and smarter! ?? #GumSpringAutomotive #CustomerAppreciation
Learn More

Thank you for the fantastic review! ? Your trust since day one means the world to us. We're thrilled to keep your ride running smoothly and the prices fair. Remember, we're always here to break it down for you! ? #GumSpringAutomotive #CustomerAppreciation
Learn More

We’re thrilled you had a great experience with our super team! ?✨ Your kind words fuel our passion for awesome auto care. Thank YOU for trusting us with your ride! #GumSpringAutomotive #HappyCustomers
Learn More

Thank you for the thumbs up! ? We're all about honesty and prompt service, not upselling! Your trust means everything to us—and your wallet will thank you too! ?? #GumSpringAutomotive #CustomerFirst
Learn More

?✨ We're thrilled to hear you enjoyed our speedy service and wallet-friendly prices! Our team works hard to keep your wheels turning without breaking the bank. Thanks for the kind words—you're fueling our passion! ?️? #GumSpringAutomotive #CustomerLove
Learn More


Thank you for the praise! We love making your ride feel like new! ?? Competitive prices and timely service are our jam! Stay tuned for your next tune-up! ? #GumSpringAutomotive #CustomerSatisfaction
Learn More

Thanks for the awesome review! We love it when everything runs smoother than a well-oiled engine! ?✨ Our team is always here to keep things easy and affordable for you. Looking forward to your next visit! #GumSpringAutomotive #SmoothService
Learn More

We're revved up about your kind words! ?? Our friendly team loves making sure your vehicles are in top shape. Thanks for trusting us month after month! We’re here for your automotive needs and more. #CustomerCare #GumSpringAutomotive
Learn More


Thank you for the stellar review! ?? It sounds like your parking brake had a dramatic moment, but we're glad we could save the day. Remember, when life pulls the brake, Gum Spring Auto is here to rev you up! #AutoHeroes #ServiceWithASmile
Learn More

?✨ Fast service and multiple options? Sounds like a win-win! Thanks for trusting Gum Spring Automotive to get you rolling smoothly again. We're here to keep your car happy and healthy! ?️? #AutoCare #GumSpringAutomotive
Learn More


Thanks for the love! We pride ourselves on our superhero mechanics and wallet-friendly prices. ?? We're thrilled to be your go-to garage! Keep those engines running smoothly! ?✨ #GumSpringAutomotive #AutoCareHeroes
Learn More


We're pumped to hear you enjoyed our courteous staff and top-notch work! ?? It’s our mission to keep you cruising smoothly. Thank you for the kind words! Remember, we’re just a garage away when you need us! #GumSpringAutomotive #QualityService
Learn More

Thanks for the awesome review! It's our goal to keep you rolling smoothly and with a smile. ?✨ We're thrilled to hear you always have a good experience! Keep those wheels turning and come back anytime! #GumSpringAutomotive #HappyCustomers
Learn More

We're revved up by your 5-star review! ?? Thank you for the kind words; our team is always here to go the extra mile for you! #CustomerAppreciation #GumSpringAutomotive
Learn More

Thanks for the 5-star review! We're thrilled you had a great and quick experience with us. Keep zoomin' and boomin' on the road! ?✨ #CustomerAppreciation #GumSpringAutomotive
Learn More

Thanks for the ⭐⭐⭐⭐⭐ review! We're thrilled you had a seamless experience with us. ? Our team is always here to keep your car in top shape! #CustomerSatisfaction #AutoCare
Learn More

Thanks for the 5-star review, Wendy! We're thrilled to be your hometown Auto Repair Shop. ?? Our team is always ready to get you back on the road. #CustomerAppreciation #GumSpringAutomotive
Learn More

Thank you for the 5-star review! We're glad we could fix your car in a jiffy. Can't wait to help with all your future car needs. ??️ #CustomerSatisfaction #CarCare
Learn More

? Thanks for the fantastic review! We're thrilled to hear about your great experience at Gum Spring Automotive. Looking forward to your return! ⚙️? #CustomerSatisfaction #AutoCare
Learn More

Thanks for the stellar review! ? We're thrilled to hear that our team got your car back on the road in no time. We appreciate your support! #CustomerSatisfaction #AutoRepairs
Learn More

? Thanks for the amazing review, Daniel! ? We're thrilled to be your go-to full-service garage. Our team is grateful for the support! #AutoMaintenance #HappyCustomers
Learn More

Thanks for the love, Donna! ? We're thrilled you had a great experience with us. Your support means a lot. Keep cruising and we'll be here for all your auto needs! #HappyCustomers #GumSpringAutomotive
Learn More

Thanks for the ⭐⭐⭐⭐⭐ review, Francine! We're thrilled to hear that you found our service fast, efficient, and reasonably priced. Our team is here to keep your wheels spinning smoothly. ?? #CustomerAppreciation #GumSpringAutomotive
Learn More

Thanks so much for the awesome 5-star review! ? We're thrilled to hear we could provide excellent workmanship and pricing. We appreciate your support! #CustomerAppreciation #GumSpringAutomotive
Learn More

Thanks for the ⭐⭐⭐⭐⭐ review, Billy! We're glad we could hit the mark for you. Stay awesome, and we look forward to seeing you again! ?✨ #HappyCustomers #GumSpringAutomotive
Learn More

Hey there! ? We appreciate the kind words! Thanks for trusting us with your car. Look forward to seeing you again! #CustomerAppreciation #AutoCare
Learn More

? Thank you for the amazing review! ? We're thrilled to hear that you had a great experience with our team. ? We appreciate your kind words and look forward to serving you again in the future! #GreatService #Professional #ThankYou #GumSpring
Learn More
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.