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SureCritic / Headquarter Genesis
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Headquarter Genesis

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(46 Reviews)
86
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Score Details

5 stars
92%
4 stars
3%
3 stars
<1%
2 stars
1%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
3
Total ReScores™
5.0
ReScore™ Average
86
Net Promoter Score ®

Business Details

Categories
Contact
(407) 323-7730
No Business Hours Provided

Business Hours

* No Time Zone Provided
3775 North Us Highway 17 92 Sanford, FL 32773
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Service Department's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(46 Reviews)
Write a Review
Recent Reviews
SM
gravatar
Sharon M.
New Smyrna Beach, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/11/2023
10
Category: Service
Purchased a GV70
Tony Frazier and the staff at HQ Genesis were GREAT! There is so much technology to learn, but Tony took his time to ensure I understood it all. I love my SUV and will recommend Tony and HQ to my friends.
LD
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Luciano D.
Lake Mary, FL
2020 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2022
verified customerVerified Customer
10
Category: Service
Premier customer service
:)
DAVID K Y. from Headquarter Genesis responded on 03/20/2022 08:37 AM

Thank you.

Sincerely,
Dave Young
Service Manager
407-688-8640
AA
gravatar
Albert A.
Sanford, FL
2022 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2022
verified customerVerified Customer
10
Category: Service
The best
Shawn is the man
Runs that dept exceptionally well
Best of the best
DAVID K Y. from Headquarter Genesis responded on 03/20/2022 08:37 AM

Thank you.

Sincerely,
Dave Young
Service Manager
407-688-8640
NF
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Nettie F.
Lake Mary, FL
2022 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2022
verified customerVerified Customer
10
Category: Service
Great service
Great service.
DAVID K Y. from Headquarter Genesis responded on 03/20/2022 08:36 AM

Thank you.

Sincerely,
Dave Young
Service Manager
407-688-8640
JS
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Joan S.
Sanford, FL
2021 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2022
verified customerVerified Customer
10
Category: Service
Outstanding.
The service experience was completed in a timely manner and was outstanding Will definitely return and recommend two others thank you
DAVID K Y. from Headquarter Genesis responded on 03/20/2022 08:34 AM

Thank you.

Sincerely,
Dave Young
Service Manager
407-688-8640
Verified Customer
Daytona Beach, FL
2021 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2022
verified customerVerified Customer
10
Category: Service
Very pleased with service and friendly staff
We found the service and professional and knowledgeable staff to be very accommodating. The waiting area was clean and well stocked. Great experience
DAVID K Y. from Headquarter Genesis responded on 02/11/2022 05:31 AM

Thank you.

Sincerely,
Dave Young
Service Manager
407-688-8640
RJ
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Richard J.
Debary, FL
2017 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2022
verified customerVerified Customer
10
Category: Service
regular visit to my local Hyundai Dealer...
As expected, my experience was exceptional! Never am I "happy" to have to schedule and spend time to get service to my vehicle, but the team at Headquarter Hyundai always pull through with great service! My Genesis was well taken care of, as I always expect----and they know this and take great care of my needs...
DAVID K Y. from Headquarter Genesis responded on 02/02/2022 03:56 PM

Thank you Richard. We appreciate your business.

Sincerely,
Dave Young
Service Manager
407-688-8640
JB
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Joe B.
Debary, FL
2017 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2022
verified customerVerified Customer
10
Category: Service
Great service from all
Great professional experience
DAVID K Y. from Headquarter Genesis responded on 01/25/2022 04:15 PM

THANK YOU

Sincerely,
Dave Young
Service Manager
407-688-8640
JP
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Jill P.
Ormond Beach, FL
2019 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2022
verified customerVerified Customer
10
Category: Service
Top notch service
I am always highly impressed with the level of customer service provided by Shawn at Headquarter Genesis. I always feel like he knows me and that I’m his only customer. He goes above and beyond every time to ensure my needs are met. Truly appreciated!
DAVID K Y. from Headquarter Genesis responded on 01/18/2022 05:02 AM

Thank you so much.

Sincerely,
Dave Young
Service Manager
407-688-8640
Verified Customer
Lake Mary, FL
2021 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/25/2021
verified customerVerified Customer
10
Category: Service
First Service Review Great
Very good experience.
DAVID K Y. from Headquarter Genesis responded on 12/26/2021 05:14 AM

THANK YOU

Sincerely,
Dave Young
Service Manager
407-688-8640
Verified Customer
Lake Mary, FL
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2021
verified customerVerified Customer
10
Category: Service
Strive for Excellence
Service department always strife for excellence.
DAVID K Y. from Headquarter Genesis responded on 12/20/2021 11:24 AM

THANK YOU

Sincerely,
Dave Young
Service Manager
407-688-8640
IQ
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Iris Q.
Sanford, FL
2019 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2021
verified customerVerified Customer
10
Category: Service
Excellent
Customer service is Superb! I really appreciate Mr. S. Wright!!
DAVID K Y. from Headquarter Genesis responded on 12/20/2021 11:23 AM

THANK YOU

Sincerely,
Dave Young
Service Manager
407-688-8640
RM
gravatar
Rudolph M.
Lake Mary, FL
2017 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2021
verified customerVerified Customer
10
Category: Service
Great service attainment, as promised
Great service as promised.
DAVID K Y. from Headquarter Genesis responded on 09/25/2021 10:12 AM

THANK YOU

Sincerely,
Dave Young
Service Manager
407-688-8640
TB
gravatar
Tequilla B.
Sanford, FL
2021 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/12/2021
verified customerVerified Customer
10
Category: Service
Headquater Genesis
Great customer service and communication.
DAVID K Y. from Headquarter Genesis responded on 09/15/2021 04:37 PM

THANK YOU

Sincerely,
Dave Young
Service Manager
407-688-8640
IQ
gravatar
Iris Q.
Sanford, FL
2019 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/22/2021
verified customerVerified Customer
Category: Service
Iris
Excellent Service and staff!!
Recommended
DAVID K Y. from Headquarter Genesis responded on 07/27/2021 05:29 AM

THANK YOU

Sincerely,
Dave Young
Service Manager
407-688-8640
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